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Re: Whats the most annoying thing customers do?
when they cement the fill and empty pipes into the floor ,
so you cant remove the integrated dish washer , 👿canufixit
Re: Whats the most annoying thing customers do?
Lawrence wrote:We had one yesterday ,when she was asked where she lived her reply was “here” :rolls:
Booked a customer with ,in her words ” A policy that means you will do it all ” for a PM call at her request ,just as I’m wrapping the call up she says “when I say PM I mean after 4” 👿
I had a microwave repair, went in and asked “what’s the problem with it?”
” You are the expert” she replied in fairly strained tones and then stormed upstairs.
Stood perplexed for a minute or so then picked up my tool bag and left.
TOTALLY MAD !Re: Whats the most annoying thing customers do?
Or you ring to say your on route to them and you’ll get there in 30 minutes and they reply “Do you no where your going”.
No l have no idea, l just no it’ll take 30 min.:lol:
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Re: Whats the most annoying thing customers do?
i totally hate these arsy customers who say your the engineer when you ask whats wrong with it. my inner demons says – i got a feeling this is going to need a part thats out of stock ..haha
or i paid cash for this this , oh yeh £200 pound for a piece of Chinese crap mrs ,, i will drop everything and run to you asap.
.. do you get a lot of these – yeh there a piece of shi@@@t what do you want for £200 ..
my pals got the same one and she had the same fault – yeh like i said there a piece of crap.
what else can go wrong with this .. ehh everything
do you think i should take the extended warranty.. ehh hello i think your 1st clue is its only 1 month old and its failed .
the one i really hate – oh yes i couldn’t find one that would fit the space ,,, yeh so you ended up with the cheapest one in the shop .
dear customer i have a BS IN BS .. so be nice
Re: Whats the most annoying thing customers do?
that’s below the belt – you notice i said Chinese piece of crap.
yeh we have a new kpi – keeping disgruntled customers happy , nothing to do with your engineering or diagnostic skills.
answers on a postcard please
lol
Re: Whats the most annoying thing customers do?
The liars ……Been trying to arrange to fit a thermostat to an elderly cooker ordered specially two weeks ago, constant phone calls and left messages on land line and mobile from the office are met with silence. Finally decided yesterday to call there bluff and sent them a text from my mobile stating the part would be returned to wholesaler on monday for a credit if i didnt hear anything ,within an hour we have a callon land line from said now stroppy customer saying that they have been waiting for two weeks to have a part fitted but nobody has been in touch and that she can only ring and leave messages after 5pm when we are closed but nobody rings her back ……phone is transferred to a mobile and answered after 5pm up until 9pm everyday ………not thought this lie through really had she .. 🙂
Re: Whats the most annoying thing customers do?
Just had the opposite. Me ” ill phone as soon as I have part “. 3 days later customer ” is my part in yet “. Me. ” not yet”. Another 2 days another call ” is my part in yet only you said you would phone when you had it “. Do they think I’m going to drive around for days with it on my van
Sent from my iPad using Tapatalk HDRe: Whats the most annoying thing customers do?
I specifically said to a customer don’t ring to chase me up on whether a part had arrived.
She phoned 2 days later saying, ‘ I know you said not to phone, but I was wondering if the part was in ‘.
‘No’ I said.
Re: Whats the most annoying thing customers do?
Or the people with an all day call who go out in the am bacause they didn’t think we would call until the pm.
There excuse we always wait in and people always seem to call late.
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Re: Whats the most annoying thing customers do?
lee8 wrote:Or the people with an all day call who go out in the am bacause they didn’t think we would call until the pm.
There excuse we always wait in and people always seem to call late.
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cannot believe you can still get away with all day appointments, no one around here would live with that. We give 3 hour windows now and even then they are on the phone 20 minutes after the start time of the window.Andyjones wrote:Just had the opposite. Me ” ill phone as soon as I have part “. 3 days later customer ” is my part in yet “. Me. ” not yet”. Another 2 days another call ” is my part in yet only you said you would phone when you had it “. Do they think I’m going to drive around for days with it on my van
Oh yes, I have even had it printed on the invoice that we will call them as soon as the part arrives- all part of the service! Do you think it works? no chance.
and they also think we are sitting around all day just waiting for the delivery to come and then can jump out straight away.Re: Whats the most annoying thing customers do?
Or I’m sorry to phone you this late, well don’t ……ing do it then 🙂
Sent from my iPad using Tapatalk HDRe: Whats the most annoying thing customers do?
I agree totally with Mark in that in order a service business run effectively then it must provide an appointment system that operates a 3 hour or better still a 2 hour time slot. Backed up with a phone call to confirm and engineer will call within 20 minutes. And unless a system such as this is standard to anyone’s business ethic then wasted calls with customers out is no excuse. A phone call costs a fraction of the overall costing of a job and has to be not only an efficient way of conducting your day to day business activity but also a common courtesy to your much valued customer.
Re: Whats the most annoying thing customers do?
I’d rather make my clients wait, i’m worth it.:lol:
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