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Re: Indesit haven’t thought this through…
The point is Martin, were the phones actually answered by those manufacturers, or by D&G who are under the guise of the maker of the product?
I suspect all calls were handled by D&G.
Alex
Re: Indesit haven’t thought this through…
Probably find the offer of “insurance” is because the customer is unwittingly talking to D&G (Inkfish) at Nottingham.
Happening with most manufacturers these days where likely chargeable calls are picked up by insurance sales staff. Therefore the chances of the manufacturer getting the chance to speak to the customer and perhaps be in a position to offer any assistance, the customer is diverted to a sales operation.
This whole business relating to the above leaves a bit to be desired.
Alex
Re: Welcome back penguin45
Rumour has it that this will be another cold winter. Now it looks like has been confirmed as we are being graced with the presence of the southern flightless one.
Welcome back.
Alex
Re: Hoover Candy Work ?
Will they never learn?
12 years ago they told us all we were not good enough.
I don’t suppose they will ever arrange credit for the skip loads of stuff I was left with, and admit they treated us badly at the time.
However should they want to talk to me, I will be pleasant and professional as ever. Never know, may be an offer I cannot refuse.
Alex
Re: Happy Birthday Greetings here!!
I was joking about the new Bridge Inn. It is a spit & sawdust type.
Dinnerstones is good. I don’t dislike Fresca in Delph strangely situated on the industrial estate but a good Italian.
For Pub Grub, Diggle Inn at Diggle of course.
The Grapes at Gee Cross Hyde is first Class as well.
Alex
Re: Happy Birthday Greetings here!!
iadom wrote:Thanks Don, the bottle of Chateauneuf-Du-Pape is coming up to room temperature nicely. 8)
I have to say you have good taste in wine.
Have a good one you old thing. Suppose you will go to the New Bridge Inn tonight, (just opposite my daughter) to celebrate . Very chic.
Alex
Re: It’s Life Jim…
Absolutely totally NOT!
Moreover we probably wouldn’t most of us would expect them not to even ask. We are supposed to get a “Package” from them and full support. I’m sure if they asked us for money, we would tell them to put up the I/G rate to cover it. And that would not happen.
Also ask any of us what Service Force means. Answer, it is simply a name, and is meaningless to anyone outside of the repair industry.
Alex
Re: It’s Life Jim…
I don’t think there is any mileage in SD. As I said earlier, he is passionate regards training & opportunities. Not driven by money.
He came into DASA with a degree of scepticism, and took him a while to see any potential. Once he became involved he has been struggling to pull it up by the boot-straps.
He has made himself unpopular with one or two of the old guard as he is a stickler for procedure, and he has also given councillors tasks to undertake, therefore making them work a bit. Chris Hayter never used to delegate, and kept everything within the old guard.
Unlike the old DASA regime, meetings are not arranged as social events, they are now business conferences.
He has his bad points, don’t we all, and he is possibly using blitzkrieg tactics; but he is only there for 3 years as per constitution.
He sees he has a job to do, and limited time.
Masterfix however does intrigue me, they seem to bit of an enigma.
Re: It’s Life Jim…
Must admit, I thought the £69 was ALL-IN.
Just read the site properly.
Thought it unrealistic.
Alex
Re: Repair your appliance
That was her fault for not researching. Mind you I thought it was everything until I looked further.
Charges
Repair fee excludes any replacement parts that may be required
Re: It’s Life Jim…
kwatt wrote:
Or… 😉It might be that he is wanted “out the way” and has been instructed.K.
If by Electrolux, highly unlikely his business partner perhaps, but you never know.
Re: It’s Life Jim…
Cor Blimey Gov’ner!
This is the first I have seen & heard of this fixed price thing as far as S/F is concerned.
I have not been approached to be part of it, and at £69 may not be workable.
It may work for them in built up areas, but they are looking at London Southeast prices, beats me how they can do it? I suppose like Repaircare 0800.com & find an engineer.com. If you can’t beat them etc.
The Youtube may be a Service Force thing, and RSL used as a template. If I was RSL I would not publicise the 08705 number as gets intercepted by D&G who pull off the chargeable calls. All my vans have MY Number along with my paperwork letter headings etc. 3 Vans have my own livery as well. I’m gradually pulling away from the corporate image. RSL However are geared mainly around Lux group work.
RSL Doesn’t do Central London, South East London or across the Thames in N/E Kent. They are huge though.
To be honest whatever RSL do S/F related doesn’t bother me as S/F is only 14{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of my operation. Interesting to see what is what though.
S.D. Does devote a lot of time to DASA and he is driven in this case by passion, his business is big enough and has enough managers to allow him to pursue other interests. I’ll leave you with that thought.
Re: ins work
hdltd wrote:does any one know of a julian radley trading as mjh aftercare.
he,s offering work, want to know if he is reliable….Shall I just say I was not happy with the way he was suggesting I promote a means to make the contract more profitable.
Alex
Re: Work Offer, Sort Of…
After I had the call from “Boo Radley”, I done some investigation. His company was offering work on behalf of an insurance loss adjuster in the West Midlands (Best way I could think to describe them)
So I phoned the original company in the Midlands who was considering MJH Aftercare, needed to service areas where there is no cover at present, and that included my area. It transpires this loss adjuster was more than happy to cut out the middle man and use me direct.
Don’t get excited though as I don’t know how he is placed elsewhere in the country, or if there are existing arrangements that are contractual. Hereby follows his rates, which further undermines the MJH offer.
INSPECTION FEES PAID, £42.00 FOR 1st ITEM AND £19.00 FOR ANY ADDITIONAL ITEM INSPECTED IN THE SAME HOUSE AT THE SAME TIME
INSTALL FEES PAID,
FOR ANY ONE MAN ELECTRICAL ITEM IE ELECTRIC HOB, FREESTANDING ELECTRIC COOKER OR SINGLE ELECTRIC OVEN £50.00
NOTE THIS IS FOR A STRAIGHT FORWARD LIKE FOR LIKE REPLACEMENT ONLY , ANY PROBLEMS WITH THE INSTALL OF A REPLACEMENT SHOULD BE NOTED ON THE INSPECTION REPORT, PLEASE QUOTE ACCORDINGLY IF YOU ARE ABLE TO RECTIFY THE PROBLEM
FOR ANY TWO MAN ELECTRICAL INSTALL IE A DOUBLE OVEN £75.00 OTHERWISE AS ABOVE
FOR ANY ONE MAN GAS PRODUCT £60.00 + ANY PARTS FOR EXAMPLE A HOSE AND OR STABILITY CHAIN
FOR ALMOST ANY OTHER TYPE OF INSTALL WE WOULD ASK FOR A QUOTE UNLESS YOU INCLUDE A QUOTE TO INSTALL A REPLACEMENT ON THE INSPECTION
WARRANTY REPAIRS ARE DIFFERENT, WE WILL GIVE YOU A LIMIT YOU ARE ABLE TO GO UP TO IT IS USUALLY £150.00 INC VAT. YOU CAN GO AHEAD WITH THE REPAIR UP TO THAT LIMIT WITHOUT REFERENCE TO US ALTHOUGH WE NEED TO KNOW APPOINTMENT HAVE BEEN MADE AND WHAT IS HAPPENING
IF THE REPAIR CANNOT BE COMPLETED WITHIN THE SET LIMIT PLEASE QUOTE AND REMEMBER TO INCLUDE THE SECOND VISIT CHARGE AS WE ONLY WANT ONE INVOICE FOR A WARRANTY REPAIR EITHER FOR A COMPLETED JOB OR AN INSPECTION CHARGE IF THE INSURANCE COMPANY DECIDE NOT TO PROCEED WITH THE REPAIR
Re: MJH Aftercare
Our friend Dr Dill in Truro had the same call from MJH earlier in the week, and he told them there was no way he would deal with an operation that condoned such methods. (Man of principle)
Spoke to Ron this morning, all set up now as an agent. Thanks guys. I did mention the WTA by the way and suggested if he speaks to Lawrence or John Mac, perhaps there could be something set up.
Interesting thing I picked up in the conversation, Ron said he’s told by several people the nature of the phone calls going out from Julian Radley, and he is not too happy.
Alex
