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Re: Repaircare…
Strange how quiet it has been on that though?
I heard at 10 am yesterday through an Electrolux manager. I heard it again through an NESN employee abut 2 hours later, so it is common news, yet remains a secret.
However, thanks to Dr Dill putting up a one line message on the R/C forum dropping a hint about people on “permanent holiday” a reply comes in.
Quote from Bernard Harrison
We will be making an announcement today (26/10) to all our SPs regarding some restructuring / changes within Repaircare.
Alex
Whirl4 wrote:Yes but I am told reliably that repaircare are being paid the same as NESN.
So repair companies are being ripped off or rather allowing themselves to be ripped off.
I was told the same, and I’ve seen some documentary evidence of rates as well.
Here’s one for perusal, and you don’t need to be a number cruncher to see how this appears.
We had a call come in the other day from Connect to attend a Bosch T/Dryer on DSG Coverplan. The labour rate on the Connect Job is £31.
We had the identical appliance come in from NESN in the same afternoon, same customer, same policy number and the same fault and the rate for the exact same repair as above on NESN is £44.
Where did the missing £13 go? I have to say, doesn’t stack up!
NESN adds speed of service, which is incremental depending on how many days to completion. Sadly the Connect speed of servce evaporated, so there is no incentive to get a wiggle on re their calls.
Alex
Re: DSG/RepairCare Rate Cuts
This has gone off topic. This should relate to DSG rate cuts, any DASA matter is incidental.
However. I understand that Steve Debeger the Chair of DASA has acknowledged that there could be an anomaly on the repairer listing which could be looked upon as detrimental to their members. In consequence Steve has instructed that such listings are to be temporarily disabled until such time as the implications are fully understood and a clear policy is formulated.
Looks like an I.T. Admin Issue, which differs significantly from a policy matter. In view of this and the fact it seems to be a storm in a teacup, may I ask the suject remains in the manner to which it was originally intended i.e. DSG Bashing, and leave poor old DASA out of it.
Alex
Re: DSG/RepairCare Rate Cuts
Confuses the hell out of me????
I tried a B9 Birmingham code, and my own postcode, Repaircare not in the repairers list.
Put in a Cardiff postcode under find a repairer and up comes Repaircare Put in a Bristol code which we cover, and again up comes Repaircare.
I would guess that there should be no issue if they appear as members, but perhaps the system is wrongly allowing them to appear as repairers in some postcodes?
Suspect a few changes may be appropriate re the web-site. The people who I tried to talk to seem to be on holiday. No doubt they will get to hear if there are concerns.
Alex
Re: DSG/RepairCare Rate Cuts
Merde!!
It comes up as member search, yet not in find a repairer, unless I’m reading it wrong.
Have tried to find out, everyone on voice mail.
Alex
Re: DSG/RepairCare Rate Cuts
Whirl4 wrote:Richard Lawson has apparently been paid off. Of course it is not being put quite that way but that is what has happened.
Knew he was on “Garden leave”
Whirl4 wrote:No doubt he will be made a scapegoat for this debacle.
If that is the case, am I to expect a phone call, and apologies as well as backpayment of the last 3 months?
Whirl4 wrote:Also repaircare are being put forward as a repairer for chargeable work on the DASA website which I find disgusting since they could steal work from real repair businesses.
I am a DASA member & I know nothing about this. I have just entered the Repaircare postcode in the DASA “Find a repairer” and what shows is the membership list, no mention of Repaircare.
Can this be backed up with evidence please.
Alex
Re: Zanussi’s policy on early drum failures?
If the machine is between months 12 to 18, then the whole cost lab & parts can be covered. The customer phones the local S/F agent and as long as proof of purchase relates, they do the repair and invoice E/Lux.
If between 18 & 24 Months it is at the discretion of the local S/F centre, but the procedure is should we decide to assist the customer, that they pay full labour, & E/Lux will pay the S/F agent the parts cost.
If over 24 months, then if the customer phones the Luton Head Office, they get the details re serial number etc. E/Lux then phone us to see if we have been, and ask us for a verbal report. If we have no history and we had not been and diagnosed, then E/Lux doesn’t look at it so favourably. Faithful customers they do tend to look after though.
E/Lux will never suggest a customer uses an independent and claim back, the customer won’t see the money. Also if bought from Comet, they may not be too helpful.
Alex
Re: DSG recruiting engineers…
kwatt wrote:What happens if DSGi take all their own work in house a la Comet… that’s 50{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} plus of the UK appliance market now totally under the control, both sales and service, by two retailers! Where does that leave the manufacturers? Would they have the volumes to continue to support their own service networks. Hell, do they even have control of their own brand/s or are they just pawns for the big C’s?
If I were in some manufacturer’s shoes I’d be very, very concerned.
K.
Look at it from a manufacturers point of view, especailly those that do the work in house. Candy/Gias, Hotpoint/Merloni, Neff/Bosh/Seimens. If the 2 biggest sheds do their own repairs, the manufacturers will have a considerable saving on service. They can reduce engineers, infrastructure and costs involved, and being service is the arse end of the industry, would suit them a treat.
The manufacturers can also reduce customer service etc, and blame the retailer every time something goes pear-shaped with service. They could even sell the spares to the new repairers at a profit.
Electrolux didn’t have the balls to tell Comet where to go when retailer service was insisted upon as they didn’t want to lose sales.
What we really need is to find the proof that Currys DSG are looking for experienced engineers.
Alex
Re: beware all providers for currys/dsgi
peterjay wrote:have had good info that currys are setting up their own call centre and are are currently looking for engineers in southampton/maidstone areas are they stringing along repaircare/nesn whilst they setup!!!!!
Hmmm Interesting
Is there any visible evidence on this, there is this web-link. RECRUITMENT NOTICE
However it is leaning towards apprenticeships and possibly new blood coming into the industry. Or is this something more covert.
Hopefully Connect H.O. is looking into things as I hear they are aware something may be going on.
Alex
Re: DSG recruiting engineers…
I’d love to see some more meat on those bones.
I note apprenticeship? that is not an instant fix, as will be 3 years minimum before they would be let loose.
I have Googled, and looked at several recruiting sites, and all I can find is Comet, or individual companies.
If we can find a web-link then we are flying.
Alex
Re: Norman Wisdom RIP
Maybe Robin Williams?
The Yanks cannot do the job as well despite trying, take Jim Carey or Eddie Murphy as examples.
I grew up with Norman Pitkin as well, simple innocent times.
Alex
Re: Repaircare…
Ade you done a good post on the Repaircare forum which I followed with……
O.K Bernard I hear what you are saying.
Answer me this.
We had a call come in the other day to attend a Bosch T/Dryer on DSG Coverplan. The labour rate on the Job is £31. We had the identical appliance come in from NESN at the same time, same customer, same policy number and the same fault and the rate for the same repair on NESN is £48.
Where is the other £17. I’ have to say it doesn’t stack up.
I rest my case.
However for now I’ve taken it off again as I think that your post has impact & mine will reduce it somewhat.
I will put it up again later.
Alex
Re: Fault Code Guide
Still need 7. I’ll take a chance on 3 years out of date as fault codes are usually kept the same over a period of time.
How do I order?
Alex
Re: A certain poster!
What I meant was the R/C thread in this site LOOK HERE
Sorry didn’t make myself clear.
Alex
Re: premier electrics
They swamped my local directories and they are over 2 hours from me. They use “Ghost Numbers” so it looks to the punter that they are local, but of course answered 90 odd miles away. Their “No Call-Out” regime is questionable.
Engineers tend to conveniently “have a machine in the back of the van destined for another customer”, which they are happy to sell to them on the spot, and then collect a replacement for the original customer later in the day.
I can’t complain really as they sell a lot of Gorenje or Amica, and I get the warranty work. So they are replacing some makes we don’t repair, with makes we do repair.
Alex
