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Re: DSG/RepairCare Rate Cuts
funkyboogy wrote:thats intresting the prices that you termninated at alex ? … It is right. We Service Force agents terminated at £37.20 for electric & £55 gas, plus a 5{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} patrs mark-up.
that seemed like a not to bad fee considering all things … who was offering this and when ???Apart from my spelling mistake, it is right. The work was a group thing that all Service Force agents carried out over many years.
£37 may not sound bad, but the Condenser dryer was a pig to work on, and very unstable, plus there was a 2 month product warranty after all repairs which was allowed to drift into year 2.
Can I ask though that this regards Crosslee be dropped from this thread. I think the subject matter as a whole is far more important, and I’d rather it was not diluted by general operational issues.
Alex
Re: DSG/RepairCare Rate Cuts
kwatt wrote:
Ted wrote:
Repaircare/Connect has a trouble-shooter (No I’m not naming names) His main task is to seek out new contracts, and negotiate rates etc. Bear in mind his last “success” was Crosslee at £31 per call.Are you serious Ted? Are you sure that’s the correct rate?
I can understand the frustration of you guys on this if that’s the case.
K.
It is right. We Service Force agents terminated at £37.20 for electric & £55 gas, plus a 5{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} patrs mark-up.
This may explain some of the angst, as the DSG rate dropped with Connect we were advised as out of their control; then the Crosslee came in a week later at £31, they added a little bit for gas, and later added a speed of service fee possibly after some protests.
I had to refuse to do the work, not only because each call I lose money on, but if I’m part of an organisation that gave notice due to poor rates, how could I face my peers if I took it back for considerably less?
I don’t miss them at all.
Alex
Re: DSG/RepairCare Rate Cuts
I did say over the weekend that something was wrong.
Only disappointment was the fact that some representatives of call management companies failed to stay for the whole duration. It was very apparent how a number of people evaporated after lunch and as soon as the debate turned to money. Don’t suppose we should expect any different.
And went on to say….
I don’t know how to say this, but they seemed rather aloof. Everyone else seemed to go out of their way to say hello, shake hands etc. Maybe I was in the wrong places at the wrong times.
However I mustn’t let that small matter cloud what was a very good event.I have to say I was very disappointed.
I’m amazed at some of the traffic in this thread though, and will watch with great anticipation. If there are to be changes, hopefully the customers will gain as well as repairers etc. I would love to be able to look forward to coming into the office & cheerfully booking calls instead of juggling calls around, rationalise areas etc. Would be nice to make life bearable, and actually provide a service.
Alex
kwatt wrote:Less than two bl00dy hours and it’s in the open!! :lol:.
That Whirl 4 is amazing.
kwatt wrote:I note that CDSL have been on this afternoon as well. Probably to say nothing. 😉
Alex, the only way that CL will get gas cover for dryers is to use SF and, even then, they’ll have holes you could drive the QE2 through.
We done them at £55 a shot. Someone told me at the meal table Thurs night that they had been approached to do these calls, no doubt due to present coverage.
kwatt wrote:Dr Dill may have bigger woes if word gets back to RC on what he’s been mouthing off about.
K.He is in big trouble. He had phone calls from Mary Reilly & Gary Ainscough. Yet he doesn’t give a toss. With a bit of luck whoever gets the work, assuming it is kosher, Dr Dill may not be one of their agents.
What a day it has been, and all because of Friday’s meeting.
Re: Repaircare…
I picked up the same. Also Crosslee Gas Dryers may be moving as well due to poor coverage by Connect. I was sat next to the right person at the meal table I suspect.
Doctor Dill might be losing a raft of work if the DSG rumour is right..
Alex
Re: WTA / UKW SEPTEMBER 2010 MEETING
peterjay wrote:hi alex i think bernard and co thought it was the best time to escape before many of us knew they they were hidding in the back row, but at least they turned up and i think they got the message!!!! p jay
Highly inconspicuous though.
I don’t know how to say this, but they seemed rather aloof. Everyone else seemed to go out of their way to say hello, shake hands etc. Maybe I was in the wrong places at the wrong times.
However I mustn’t let that small matter cloud what was a very good event.
Alex
Re: WTA / UKW SEPTEMBER 2010 MEETING
Very well presented, and the turn-out was impressive.
Importantly nice to put some faces to names as well as see some old friends.
Only disappointment was the fact that some representatives of call management companies failed to stay for the whole duration. It was very apparent how a number of people evaporated after lunch and as soon as the debate turned to money.
Don’t suppose we should expect any different.
C’est La Vie.
Alex
Re: Fault Code Guide
Are these still available, have they been updated?
I could do with 7. Any chance some could be brought to the meeting later this week?
Alex
Re: WTA / UKW SEPTEMBER 2010 MEETING
r600a wrote:Could anyone who is definetly coming please add your name and company name below please so we can get as many badges done before the day.Thanks
BryanAlex Reed
Sedgemoor Domestic Appliances Ltd.Re: Repaircare…
washdoctor wrote:Well, it’s the official ‘D’ Day for me tomorrow… Mark & Steph coming down to ‘Chat’ about the DSG work…
1st of October isn’t far away! 😕
Well????
mikeday0800 wrote:If we all ignore LEE8 he may go away and play some were else.
Well plainly you didn’t.
This thread had lain dormant for exactly 4 weeks to the day. So dormant in fact that it had dropped off the radar.
All of us including Lee-8 had probably forgotten about it. If it is such a
problem to you, why did you resurrect it?I rest my case.
Alex
Re: do you advertise in your local paper?
Martin wrote:………If your patch is West Bromwich then most can’t read English anyway so that won’t work for you. If it’s Welshpool you live then you are only funding the Friday night cod ‘n chips wrapper.
Xenophobia rules O.K. then Martin. I could understand a bit of flippancy regards Welshpool, and perhaps a tongue in cheek comment about English could be laughed off. However there are other areas of cultural balance, including I daresay some of which read these pages, and I wonder if perhaps that statement was a tad misplaced.
Martin wrote:If you are somewhere between those 3 points then newspaper advert success is almost totally unquantifiable and you have to resort to ‘statistics’. Statistically if you place a small ad in a local rag anywhere in the UK then out of (say) 25,000 readers only .001{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} will read your ad (that’s 25 people) Of those 25 only 1{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} will phone to enquire, so is it any wonder the phone doesn’t ring based on those simple stats?
Sorry lost in numbers??
I really think it is horses for courses. I used to have a weekly box, and O.K. probably didn’t make the phones ring off the wall, but served as a reminder we are still here.
Alex
Re: do you advertise in your local paper?
Problem with our business, it is a “Crisis Purchase”. Customer has a fault, water pouring everywhere, unlikely he/she will look in the local rag.
Saying that, I’ve just put something in for a special carnival spread, for charity. I done it though as I wanted a favour out of the editorial team for something else I’m working on.
Alex
Re: Repaircare…
I had him today, without Steph Wheelbarrow.
He clearly has problems with some areas, and yet won’t admit it. I suspect there are bigger problems in other areas than what he looks after, so isn’t that bothered.
He insists there is no movement on the rates, and no change with Crosslee. He doesn’t seem to understand that I sussed C/Lee was naff all to do with DSG and therefore the rate should have been negotiated at a sensible figure.
When I mentioned regards abortive calls, he said Bernard was trying to get SDG to cover these. Again, he doesn’t see it, all they have to do is support us when one of their customers buggers off out, not tell the customer not to pay & that we are obliged to call back f.o.c.
This sister-in-law by the way. His sister is called Karen, not Lisa. She used to work for Connect several years ago, but not now, and she is shacked up with Martin Depper.
Alex
Re: And Now…
Remember, the old Zanussi model had regional managers who used to be on our case to ensure we put them first and kept up standards. They used to insist on the look of van and image, also provided all training, stationery etc.
All meters were inspected, and testing regimes were audited from time to time. They could police us as there was volume, and one brand.
They would look at volumes of purchases of certain items, and reconcile them back against what was being booked out etc. If there were repairer issues, they were simply removed. Zanussi used to get applications looking for an agency all the time. Because of that we adapted, and followed their regime.
Now things may have changed, and we are nearly all multi-branded. however quality still has to be held in place.
I’m not suggesting any one of your repairers would perhaps fail to meet basic criteria, but you will need more that just one man bands and those that operate with an answering machine etc. You will have to be able to guarantee integrity etc. After all you are only as good as your worst repairer or even engineer.
To make it work, would have to be divorced from UKW completely. Heath tried to do it with the DASA network originally, and it fell on its arse.
If you can see it working, and painlessly, then I suppose may as well go for it.
Alex
