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Re: D&G using 0800repair.com
Spoke to Wimbledon again yesterday, and e-mailed a reminder of areas. It was confirmed that if there are no available agents they suggest one or two alternatives to the customer, including 0800 repairs.
Just as well if left for a few days until there is further evidence, otherwise they will get suspicious.
Alex
Re: Repaircare.com
Thanks to all the bad press as highlighted on my original posting, I soon realised that some of those scenarios could even relate to us.
We had been to calls where the parts were unidentifiable if Stoves or Whirlpool for example. Or in some cases where we had part numbers we found ourselves and the parts were not on their system. Consequently they would BER the product. I’ve had people phone us up demanding refunds etc yet the closure of the call was out of our control.
We had a W/Pool commercial laundry centre and the W/pool agent had written it off the week before. Had a chargeable LG that we called on a week before & quoted for bearings, when the engineer turned up second time on a Repaircare call the customer wanted a refund of his call-out to us, we walked away & closed the call. Then we had him back on the phone because he paid us, then paid Repaircare again, and he felt we had received double the payment.
We would turn away makes we didn’t repair on the phone, only to get the same customer 10 minutes later off Repaircare because there was nobody else. Imagine the suspicion should we phone the customer back and seem prepared to call now he has paid out over £100 yet we turned him away @ £48.
What finished it for me was 2 occasions where we had never even called and cancelled the calls due to non-availability of parts and Repaircare kept £40. They said it was for the “professional service they provided in attempting to facilitate a repair” They did bu66er all except take the money. We were paid nothing as despite doing the leg work & Making the phone calls, we cancelled the calls.
We were declining all BSH, Hotpoint/Merloni, Hoover/Candy, Meile, Whirlpool etc.
Eventually I e-mailed Bernard Harrison and asked him to take us off the scheme. Now they are using someone from Exeter. Repaircare keep telling me that they now have to find more calls in my area to send to Exeter lot to justify the trips. Veiled threat or what! I can help them there by refusing even more rubbish, which I’m doing, starting with Baumatic.
Anyway the upshot is, I am still a Repaircare agent and I pick and choose what we repair, as Ken says it is our name on the gate.
Alex
Re: should sinks be earthed
All metal sinks and associate metal pipework should be electrically bonded, and an earth path must exist.
Alex
Re: JTM again!
lee8 wrote:I was under the impression this site was a trade disscussion site and this thread was concerning JTM………
……And we seem to get very little support, there isn’t a single ServiceForce agent around that isn’t fiddling the info they return to Electrolux, this is done because its the only way to make a living from the crap they pay……
……I will keep my comments to myself and people I deal with in the trade, who work with/for JTM and are ServiceForce agents and employees of major groups. :rolls:
As Ken says you have taken this away from the JTM debate.
Regards your comment regards Service Force agents “Fiddling the info” I must ask you to either retract that statement, or demonstrate that you can prove it. I being an established Service Force agent have the welfare of my staff to consider and my reputation. I would not be able to jeopardise my position of a caring employer, and trusted service agent if I was on the take. I personally know many of my Service Force colleagues, and I think you have generalised on conjecture, gossip or rumour.
Reading between the lines, you appear to sound qualified in your remarks, but as you are hidden under a pseudonym I am unable to take you seriously.
Alex Reed
Sedgemoor Domestic Appliances S/F 335
Re: Yellow Pages
Mad Mac….
Phone them again, accuse them of sharp practice and tell them you are cancelling the direct debit. That ought to shake them. As soon as you do cancel, they will be on to you in a flash.
Alternatively, another way is to phone the sales department as if you are a new customer, the phone will get answered very quickly indeed. Works every time as they think you want to spend some money with them. Then lay into them and demand to be put through to a senior manager.
Alex
Re: bounced cheques
Cheque guarantee card is worthless if the amount is above the card authority limit. So a £110 repair on a £100 card will not be honoured should it be a bouncer. The idea of the First £100 is a misnomer.
We no longer take cheques from the public, only card or cash.
Alex
Re: Interesting
They have a little thing called Affiliates where if you sign up you can get them to manage a web-site that looks like it may be your own but which in essence is their web-site & you get a rake off. I suspect this is a progression of that. I will try & find out?
Alex
Re: Cracked Tile
One thing though; should you end up covering this even through your insurer, ensure there are a least 2 quotes on headed paper, check that the contractors do exist and when accepted you speak to contractors and arrange direct settlement.
If the customer questions this, explain you are helping by taking them out of the loop, and should a customer object something is fishy. Just tell them you will get it sorted, but these are the terms and conditions laid down by your insurer, and don’t tell the customer who the insurer is, just the name of your broker and if there is a dispute, steer it through your broker.
I had a claim against me for cushion floor damage once and the insurer settled with the customer. Engineer went back 2 years later and the same bit of floor with the same damage was still there.
Alex
Re: V M is cleared.
As V M himself said, the public will pick up the bill.
No grit for next year then, Oldham won’t be able to afford it.
Alex
Re: MFI Turmoil
eastlmark wrote:Interestingly, they want us to fill in a form telling them how much we are owed. This must confirm that they have no paperwork from the original MFI. IMO not worth giving them your details yet again.
Unless of course you do to them what they tried to do to you & over-inflate the sum due. If you go for that you need to apply the same ratio factor they did. Dead easy; double it, and then add any number you like between 10 & 99.
I haven’t had this exciting news in my post yet. I shall have to look and see if I will make a profit over & above the cost of the stamp used in my reply.
Alex
Re: snowed in !!!
squadman wrote:We had a guy in from Norway yesterday and he thought the place was a complete joke and that the Brits are a disorganised weak nation when it comes to the weather !
That is because we are not used to it. Normally they have winter tyres, and studs or chains are mandatory in most Scandinavian states.
Hope you told him we were pretty good at chasing invaders out of his country in 1945.
Alex
Re: Converting old Zanussi part numbers to new Electrolux
If you use 344783014 that is the complete bearing and seal kit in a blister pack. Connections price trade around £11 or £12 + vat.
Alex
Re: can a company not pay you if it snows
If the employer is not prepared to pay you, then I would seriously question what you are doing. If you were the only one that failed to make an effort and others managed o.k. then there is cause for him to have a word.
I ordered all my guys off the road this morning for their own safety as well as the fact I do not want dented vans or engineers out of action with broken limbs. Any employer who does not look at this in a similar manner is being very selfish.
Alex
Re: Snow….
A mere 6 inches of snow, road in my vallage not cleared. Cancelled all calls today for all engineers. Girls walked into office.
One with a Tumble dryer was on the phone within 5 minutes of eng cancelling telling us it is not good enough. To55er!
Alex
lordy wrote:Just for everybody’s info. I have told no lies. I am an 0800 franchisee, not one of the main men as everybody seems to think. I am happy with the way it is going but will not be drawn into loads of questioning and arguments about it, especially when people are just guessing or rumouring. As far as I am aware all the other franchisees are just as happy as I am. Happy New Year to you all.
Would you happen to be the same “Lordy” that once worked for Merloni, Then moved on as Lofra service manager. I thought you had retired. I never thought of you as an engineer, more management material.
Isn’t it amazing how the same old names keep going around.
Have a good new year.
Alex
