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Re: hello??
Well It looks like Morrisons took the threat seriously, the shelves are nearly bare, and I suppose they decided in the light of this promised apocalypse, no point in re-stocking.
Conversely though there have been loads of people with their trolleys loaded right up, perhaps they were heading off to underground bunkers just in case.
Can’t be anything to do with Christmas, as the store is only closed for one day.
Alex
Re: Christmas Lunacy
Customer at our front desk this morning, have you got a seal for our Electrolux oven, these are the sizes? Puts a scrap of paper on the counter with a rough drawing of a seal and dimensions.
Ask for make & Model, and he produces another scrap with model only.. Look it up, find there are three versions, depending on serial number……
Then he come out with it… “Oh I know that,I came in a couple of months ago, and someone else told me I needed that number. So he had stood there and watched me look up all the alternatives, answer the phone & sign for parcels at the same time, then tell me what I had just told him!
So I politely ask him for the serial, and he says he can only read the first 5 digits,
“Good as I only need the first three,
“That’s what the other bloke said”.
Silly question coming up from me, “Can I have that number please”?
“Oh I haven’t got it with me, can you not measure every seal you have in stock, as we really need it for Christmas”
He then asked if I could order the alternatives, and send back what we don’t need. Believe it or not that is possible, and normally I could oblige, but considering this started a couple of months ago, and he left it until today, I sad no!
He simply didn’t get it either that they would not be here for Christmas eve.
Alex
Re: Christmas Lunacy
Just had a Rangemaster with the warming zone not working, and “We need it for Christmas”
“When did it go wrong?”
“Oh nearly a Year ago, and last week the main oven kept tripping out, and now we are worried that on Christmas day the trip goes again”.
He has now gone to Rangemaster to complain that we are not prepared to pre-order & book him for before next week.
Alex
Re: Christmas Lunacy
My next door neighbour over the weekend.
“Can you have a look at my Microwave as the turntable judders as it goes around”
This is an AEG Combi Built-in. Bought and installed last Feb.
“How long has it been like it?”
“Oh since day one, but I want it done for Christmas!”
“Does it still work?”
“Yes but when we make our evening drink, the milk spills out of the cups”
Get this, they are not home Christmas day, out to lunch, but still NEEDS to be done.
Pensioner of course. Suppose we best cancel a call on a Range cooker with no heat to make room.
Bah humbug!
Re: Independent Service In Administration?
Trouble is they had a pretty up-to-date accounting system on the web-site. Every invoice can be reconciled.
So I decided no point in playing that card, but to be fully up to date & demonstrate that I can reconcile all that I am owed.
MFI was different as being such a shambles on their accounting nothing could be proven on the sales ledger, then there was no case to answer.
The only way I can see a case for denial is to point out all the parts you fitted on their calls came from stock, and you ordered goods as per outstanding to replenish your stock, then ask them to provide proof of delivery.
Difficult time.
Alex
Re: Independent Service In Administration?
Well today I have had my threatening letter from Largo Collections regards what I bought from ISDAL and subsequently fitted on their calls that I was never paid for.
Tried phoning, and met what I suspect is a “firewall” or at least a delaying tactic of the person I need speak to is away from their desk.
If they pull this off, I may well invoice each & every one of the customers where I am owed and follow up with CC Summons if I need to.
Re: Our Adrian
Get in touch with your bank, tell them you kept an eye on your on-line banking as you wanted to ensure the D/Debit was not due.
Tell them this was an unsolicited transaction as you had exercised the 14 day cooling off period at the time, then ask for a “claw-back” they will do it. if not tell them they had no right to deduct from your account and request you speak to their resolutions team.
He would only spend it on booze & red-bull in any case.
Alex
Re: Moral Dilemma…What would you do?
Well I have to say Twoten, your answer is rather heart warming, boosted by the fact as the customer was happy to take the hit.
There is so much crap bandied about regards rip-off merchants in our business and this just shows the majority of us can accept things such as these. There again the customer was good, possibly as he was a mate, but I daresay would have been o.k. in any case.
You may not have made anything out of it, but to walk away knowing you done your best, you can keep a smile on your face.
Another one for the Sh*t Happens occasion.
Alex
Re: Top or bottom, you decide.
One of my engineers (Ex BSH Homecare) advocates the best way to undertake this repair is to invert the D/Washer. I cringed when I saw this in the workshop, but the procedure he used ensured there was no water contamination in the process.
Then I had a trip down memory lane where I was instructed on a Hoover training course that the best way to work on the old 4805 D/Washer was to remove pressure hoses, drain the sump and turn the thing upside down.
Perhaps therefore times and situations dictate the best means to solve a problem.
Re: Top iPad & iPhone Apps
Sound meter is very useful when you get a customer who is complaining about the background noise from a Frost Free F/Freezer.
Nice little decibel reader.
Alex
Re: Happy Birthday Greetings here!!
kwatt wrote:
Alex wrote:
Anyway, happy birthday and no chance of retirement then?There are a number of self-employed engineers that should retire. Jim is not one of them by any stretch. 😉
K.
We need a “like” button.
Re: Happy Birthday Greetings here!!
You mean New Bridge.
To be fair the Grapes at Gee Cross is a bit of a gem.
Anyway, happy birthday and no chance of retirement then?
Alex
Re: comet…again!!!
squadman wrote:Call me jaded, But ! Currys offering Comet Staff jobs is great if it is genuine, having considered though that the quicker Comets are taken off the board leading up to the Christmas period means that DSG have a better chance of mopping up sales as without staff Comet will find it even more difficult to run.
It is tempting to jump ship in the early stages of sinking….
On the other hand, the Comet staff who are still employed may be hanging on in there for whatever redundancy they may get. Not that it will amount to much as will probably be “Government” redundancy.
Suspect any Christmas bonuses will not be forthcoming if what happened with MFI sales staff are anything to go by.
No doubt they are in a quandary for the time being. If me though, I would take up an offer if any good.
Alex
Re: Watchdoggin
I remember in the 1970’s the Hoover twin tub (3314L) the spin can would unravel in use, breaking apart at the rolled seam in the can, would then crash out through the plastic spin chamber, and out the side of the cabinet.
I attended at least three of these, where I had to go as far as replacing all damaged components, including the shell of the machine. Not one of those customers made a fuss, or even showed much concern regards this potentially hazardous situation.
I changed several spin cans where they were starting to come apart as well.
As with the Indesit, some of the machines were a few years old as well.
I’m sure Martin will recall this as well, and moreover remember that nobody made song and dance, just got on with it.
Alex
