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Re: 0800 Repair
After all this we are supposed to believe that nothing untoward is going on between 0800 and Dasa? It screams of dodgy back room deals being made.
Dasa surprises with a refusal to even acknowledge that there even might be a problem let alone that there actually is one that is proved.
0800 have gone strangely silent. Perhaps the absolute proof that they may have misled Dasa to be as fair as possible to Dasa from what I can gather may have made them think carefully about making any further comment. And the fact that they are competing directly with every repairer on this site for work.
At worst Dasa just wanted the money and or the glory of such a member and stuff the fact that it gave a leg up to its members competitor. As I said in another message however if that is the case then why is it that repair care got removed from the member search on the Dasa site and given that 0800 are basically doing the same thing why have they also not been removed ?
Or could it be that some people on the Dasa council had a vested interest in this deal being done ?
In any case everyone can see what is going on quite clearly now I feel but there may be more to come.
Re: 0800 Repair
Yes, JTM agents are doing this work.
The rates are very low also a large chunk is taken by JTM.
Re: 0800 Repair
In case there is any doubt about 0800 actively competing with even the small guys that offer free call outs please see the bulletin below from JTM/0800 with the figures removed as they may differ from agent to agent.
This was issued some time ago and proves beyond doubt that non-franchisees are carrying out this type of work under discussion by non-Dasa members.
JTM / 0800 Repair Network Bulletin
New customer product – 0800 Repair Fixed & Covered
JTM / 0800 Repair have launched a new service product that offers our customers a repair that comes with a 12 month warranty on the whole machine.
The product is also sold as No Fix, No Fee so if there is no repair, i.e. appliance not viable or not repairable, 0800 Repair will give the customer a full refund. There are 2 versions of this product, 1 covering labour only and a premium version covering parts and labour.? If Labour only version engineer charges customer for parts direct with 20{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} mark up
? If parts and labour version, engineer charges 0800 Repair for parts at cost plus 20{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} mark up.As part of our network, we are offering our service agent partners the opportunity to participate in this new product.
Service Agent / Contractor Charges to 0800 Repair:
On the first repair the labour fee is £**.00 plus VAT
Parts Charged at cost plus 20{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} and you use your own parts and suppliers.
If no repair (BER or not repairable) labour charge is £**.00 as customer refunded in full by 0800 Repair.
On a second repair within the 12 month period, the labour charge is £**.00 plus VAT
Parts charged to 0800 Repair at Cost. (parts and labour version)
There is still the 3 month warranty on the repair provided by the Agent to cover recalls, additional parts required under a recall will be charged at cost.
How Does This Benefit The Service Agent?
It is expected that take up should be significant and will generate volume for our service partners. There is a lower call out charge on a potential second call in 12 months but most insurance models indicate that second repairs to the same machine in the same 12 months are a small percentage.
In return for participating in this product, JTM / 0800 Repair will invest in substantial web marketing in your area with local web sites as well as our own national site.
We ask that you give this some thought and if you decide you do not wish to participate in this excellent opportunity please contact
If you require any further information please do not hesitate to contact The 0800 Repair Network Support Team and one of our team will be happy to help with your enquiry.
Re: 0800 Repair
kwatt wrote:DASA purports to represent the independent trade, it always has since it was formed by a bunch of Zanussi agents in the late seventies. The question that should be asked is, why is it supporting the promotion of a national service organisation that is or could potentially take work from it’s members?
A very good point and one that should not be lost in the static as I am sure some would wish it to be.
Re: 0800 Repair
I assume that your posts are made in the full knowledge and with the blessing of the company that you work for Mike.
If that is the case then I can’t say that it creates a good impression of them.
Re: 0800 Repair
I can see where you are coming from Martin but I am afraid I cannot agree with the sentiment.
This thread has been all about the discovery of who is doing what and I think that this is important to people in the trade that may wish to join Dasa or 0800 or anyone else. Understanding what you are getting into is extremely important and that understanding from knowledge gained from this site has saved me thousands as well as much grief. On top of which contentious threads like the Nesn one and Gb Dar ones have gotten me out of trouble with the minimal loss I could.
To stop a subject just because you are bored of it or it doesn’t suit the companies under discussion seems extremely harsh.
But let me present you with a semi-hypothetical scenario, with the news recently of Comet there could be a chance that Comet engineers may be seeking other employment at some point. What if they think that perhaps diving into an 0800 franchise is the answer and, what if one of those is on your doorstep. Would it then be okay?
You would have instant competition against a marketing campaign that you likely would not be able to compete against and that could directly affect you. But a marketing campaign that may or may not be founded on gaining customer confidence through dubious statements.
But forgetting you for a moment, is it right that a chap just made redundant sinks his redundancy money into 0800 without knowing all the facts, opinions from the rest of the trade and understanding exactly what he is getting himself into?
As I said, I understand the frustration you feel but I do think that on balance that this thread running is a very positive thing and obviously the site moderators and admin agree or it would have been halted.
Re: 0800 Repair
washdoctor wrote:
That does not specify that it is franchisees only.
You have gone to great pains to point out that any and all claims apply only to franchisees Mike which is fair enough but you cannot have your cake and eat it by then have a global entry for Dasa.
The only proper way for Dasa to do this if they want to endorse 0800 is to list each applicable business as an individual entry and not as a global one. My opinion is that anything else is a fudge and not playing by the same rules as everyone else.
It is also very interesting that Repaircare are not listed as members and yet so far as I know they are. If you apply the rules that 0800 seem to enjoy then Repaircare should also be allowed to be listed in the same manner which is of course direct competition to 0800. If I were Repaircare I would be screaming blue murder that 0800 were being offered a better deal than they were.
The point is that this is not just about 0800 they are only the catalyst around some of this.
What comes next a Dasa listing for British Gas, Domestic and General? Where does it end and what value is left in being a Dasa member?
Re: 0800 Repair
Oldtog wrote:Ade publish the whole email, I mean all of it. The Chairman answered you in full, it is a shame you cant respect that.
All this is being pedantic, it is the customer that counts, they choose, its up to them, we can discuss this until the world ends, but it is the customer that counts, if they are happy then so should we.
Nuff said.
I also agree with washdoctor’s decision of not posting the entire email that was intended as a personal communication.
The fact is that a Dasa council member or the chairman should have responded to the criticisms levelled at Dasa on here either directly or by proxy a long time ago. Dasa have resolutely failed to do so.
Once again however there is an attempt to deflect the questions and avoid answering as I suspect that a number of Dasa members will probably not like the answers asides anyone else. My suspicion is that Dasa took the money from 0800 and allowed them to join and more or less circumvent the normal procedure.
That says to me that Dasa are either desperate for cash or desperate for members. Which is it?
Then to add insult they make it look as if all of 0800 is covered on the Dasa website and fail to do a single thing about the way in which 0800 is marketing the Dasa name.
It is an unmitigated disaster of biblical proportions in the Dasa world.
Now you tell me, is that being pedantic or is that simply revealing truths that Dasa wish to apparently ignore repeatedly and an uncomfortable conversation about the conduct of Dasa that you do not wish to be engaged in?
Re: 0800 Repair
No, none of my posts are intended as a personal attack on anyone.
I would point out however that you do tend to reap what you sow and some of the comments have been full of vitriol towards this site, the WTA and admin mostly all of which were unnecessary.
Re: 0800 Repair
mikeday0800 wrote:This section is called the rumour mill. Not” let’s slag off the competition”.
What is funny is how so many people on here mainly the moderators seem to believe that they have a right to slag of the competition and I’m supposed to stay out of it.
I have read nothing on here but mud slinging and slagging off. I’ve been in this trade for 16 years and will not be silenced of censored by any of you lot.
I hate to do this and I realise that it is drifting slightly but I would ask some indulgence from the moderators and admin.
The above statement accuses people on this site of slinging mud and yet, looking at the 0800 statements and many from Mike I would put forward the notion that the mud slinging started well in advance of this thread.
I would also point out that up until some comments were made that not one member of admin or the moderators could be accused of “slagging” 0800 or anyone else. I went back and re-read the entire thread to be sure of this. Yet some seem to see fit to direct a vitriol that I have not seen in many years at the people that allowed them to have a say. That really is taking the Mick.
Yet 0800 as a company cast aspiration on the rest of the trade not being good enough for them (yet use many of them as agents) and that you might get a cowboy who I would be led to believe will not be CRB checked or members of Dasa being used as a part of validating that assertion.
Is it any wonder that feathers are ruffled over this?
Re: 0800 Repair
DrDill wrote:How long have you been established?
We can trace our roots back to the 1990’s when the original Pacifica Group appliance Repair Company was established, 0800Repair is now the trading name for our repair business and currently undertakes over 100,000 repairs per year for domestic customers10 franchisees all of whom I am informed are sole traders (that could be inaccurate as no facts are known completely) doing “over 100,000” repairs a year. My goodness Mike with a workload of that magnitude you are simply amazing by being able to have the time to spend on here all day and night.
Or could it be that the vast bulk of repairs are actually carried out by sub-contracted repairers across the UK? Possibly the ones that are rejected as being of no use as not good enough (or willing to front the cash) to have a franchise but good enough to pass repairs to?
Re: 0800 Repair
I doubt it.
I think that the bad press that 0800 is getting would be the reason. This is now one of the longest threads on the site with one of the highest number of views.
Any potential 0800 franchisee that reads this will probably run a mile and keep their cash.
Any potential Dasa member will also leg it.
I can’t say I would blame them for doing so and if they don’t run for the hills then they should.
