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Re: 0800 Repair
washdoctor wrote:
That indicates to me, as a consumer, that any 0800Repair Engineer, whether they be Franchisee or JTM Agent, is a member of DASA… Simples…!
To my mind that also implies that Dasa endorses every 0800 franchisee or agent in the same manner and Dasa have stated that they do not vet anyone other than franchisees although I have my doubts about that process under the the Dasa rules but that is another subject entirely.
For a consumer that is very confusing. Are they Dasa or are they not, how do they know? How would you even not think that all “0800 Repair Agents” as stated were not members. Any sane person would naturally assume that they were.
The fact is that they are not despite protestations to the contrary.
It is therefore in my opinion extremely misleading at best and I am desperately disappointed in Dasa for allowing their name to be used in this manner.
Re: 0800 Repair
It does not say that verbatim.
It does however strongly imply that 0800 and all its engineers, to a customer, are Dasa members which has been made very clear that they are not.
What you appear to me to be doing here is playing on the actual wording and not the spirit of the wording which is clear to many people reading.
It should also be pointed out that Dasa would have nothing to do with a repair carried out by a non-member, for example one of the agents that has been covered in depth here. And that is the problem here, you cannot guarantee that anyone turning up on behalf of 0800 meets all the criteria that the advertising suggests.
Re: 0800 Repair
0800 Repair wrote:Are you a member of a trade association or guild?
Yes we are members of DASA — the Domestic Appliance Service AssociationRe: 0800 Repair
I cannot see why that is relevant.
0800 say that they are Dasa members. Dasa lists them as members.
The use of the logo has no bearing on the conversation.
Re: 0800 Repair
Martin I respect your point about the Dasa chairman but is it not the case that much has been spoken on here and not in Dasa’s forums on this matter and that it is most suitable that a response is given here, not in Dasa’s forums. The subject so far as most reading this thread are concerned is not open to discussion on any available forum bar here like many, many subjects and most certainly not with the same freedoms.
Therefore in the absence of any alternative and by way of the fact that Dasa is being discussed here and its involvement with 0800 being called into question then I would think it more than appropriate that a response from Dasa was published here and not behind closed doors.
Dasa have had opportunity to respond over the past several weeks and have chosen not to do so even by proxy. That to me is deplorable.
With that in mind I will stand by my comments.
Re: 0800 Repair
Indeed Ken, apparently everyone wants to throw the blame wherever they can rather than get a grip of their own issues. The WTA looks a nice target and despite the desperate attempts to link this mess to the WTA it has absolutely and completely nothing whatsoever to do with them.
Facts are, Dasa have royally c***ed this up.
0800 are advertising something that isn’t entirely accurate or at least doesn’t appear to be.
Dasa appear to be supporting that happening by allowing the use of their name and circumvention of normal membership routines.
That’s it. All the rest is circumstantial mixed with a good helping of finger pointing, often in the wrong direction as we have seen.
Re: 0800 Repair
Ted if Mr Debeger does not have or is not on this site even just to review what is going on then that is deplorable. The largest site for this industry in the UK and he cannot be bothered to take an interest. That speaks volumes. Sadly that also reflects directly upon Dasa as an organisation.
For the supposed “only” trade organisation to ignore the trade in general which is purports to represent is staggering and no wonder that Dasa is held in low esteem among some/many repairers.
This whole debacle is a PR disaster zone for Dasa.
I would have thought and I expected that after the council meeting last week where I will reiterate the point made by DrDill that a member of this trade was asked not to attend, that there would have by now have been some form of statement from the chairman. Even the most useless bumbling CEO or politician manages to put together some sort of message when things go sideways but not Dasa. No it just buries its head in the sand, sings la-la songs and hope it all goes away.
That is not representing anyone.
Re: 0800 Repair
If that is the case Mike and it is not a contract then why is it that the 0800 listing a generic one with blanket cover? Why is it that all the franchisees are not listed as individual businesses as all others are within Dasa? How do you think this looks to others that the rules can be seemingly ignored for one company? Why has this been allowed by Dasa?
I’m sorry but 0800 or Dasa can’t just change the rules to suit themselves as they see fit, there are other members to consider.
If I sign up to Dasa it is clear that my business will be looked at under the criteria and that I will serve a provisional period and other members can object to my becoming a member. 0800 franchise no one can object to as nobody knows who they are bar a select few I assume.
In order to get around all this it is reasonable to surmise that there is some form of agreement which is otherwise known as a contract in place to save your details from being published on the Dasa website.
The fact that only an 0800 franchise with a big screwdriver is CRB and Dasa is completely irrelevant to the discussion. The point that is being made is that there will be a volume of calls that will be accepted by 0800 that do not have these criteria applied and cannot have. It is therefore misleading to say to consumers that 0800 offer this as in large part given the small amount of franchises I would be betting that the bulk do not have this criteria met. In that case, it is not right that it is marketed in the way that it is.
Dasa being a part of that is also at best not right.
Re: 0800 Repair
I have watched this thread with interest and have been fairly appalled by it.
For a start, if washdoctor’s a part of a cricket club are they also to be held accountable for his opinion? It is ridiculous to hold any organisation responsible or to say that when he has made it completely clear that this is his opinion only.
I find Dasa’s chairman to be a little lacking here though.
DASA advertise 0800 on their site as can be seen in their member list here:
http://www.dasa.org.uk/members
Being such a prolific member and apparently having doubts cast on their advertising statements would have led me to believe that Dasa’s chairman would have said something on here by now or at the very least issued a statement. He hasn’t.
The largest independent repairs trade forum in the UK on one of the busiest threads on that forum where his organisation is called directly into question. Stupidity? Arrogance? Contempt?
Yet he can see fit to sign all communiques with a statement advertising the fact that he is the current chairman. But cannot seem to accept the responsibilities of the office.
Meanwhile Dasa takes 0800’s money, has a contract with 0800 for membership and seems to support them in spite of much doubt.
And then to have Dasa members trying to throw the blame onto others for pointing this out is just monumentally stupid as well as despicable.
This is staggering and I am for once almost lost for words.
How can a company need a contract with a trade association? Since when was a trade association involved in a commercial deal that required a contract? Does this make Dasa a trade association or a commercial enterprise?
As for 0800 with ten franchisees it is impossible for them to cover even a sizeable portion of the population and therefore I suspect that the bulk of any calls will not have engineers that attend the home that are either Dasa members or CRB checked. Whilst the site leads the public to believe that they will be.
It’s wrong and quite possibly in breach of ASA standards. I have forwarded my comments to the ASA for their consideration.
Do Dasa really want to hang their hat on this?
Re: Beko fridge freeze recall
The network of agents that were setup a year or so ago that are doing or were doing all the warranty work for Beko. But instead it appears to be outsourced to British gas.
Re: Beko fridge freeze recall
PR disaster sure enough and for the agents as British gas are getting the work as well, not happy and so are other Beko agents not happy. Yes I was one complaining about it after investing my money into stock to do the work.
So unhappy when a customer rang us the other day wanting the helpline number I was very twmptedto tell her it was just 999.
Re: Electrolux To Possibly Buy Daewoo Electronics
Crikey the service force lads will love inheriting that lot I’m sure!
Re: Domestic Appliance Horror Stories2 ?
Or perhaps information might not have been relayed in realtime in line with your obviously overly high expectations.
Have you done the obvious as kwatt said and called the agent?
