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I would love to know how any of you make any money at the rates on offer from JTM.
Are they not stealing charge work as well from us all through the 0800 company? You go and do charge work at warranty rates. Is it just me or does that seem a bit stupid?
Re: Repaircare Agents… Beware of ‘Compensation’ debits.
This is just disgusting.
It seems that it is not enough to rip us off on the DSG work but now there is potential for us to get ripped off on the stupid fixed price stuff as well none of which I have a contract or technical support to service. If repaircare want to take on work for everything then they should ensure that the proper support is in place in order to do it and not expect the engineers to insure them against loss, they took on the work and accepted the call, they took the payment so it is their responsibility to take the flak when it goes wrong.
With the lies and the way we have been treated so far though it is hardly a surprise that this has happened.
It is outrageous and if we get one of these debit notes we will resign with immediate effect and cease all calls.
Re: DSG/RepairCare Rate Cuts
Yes Alex repaircare is mainly DSG work although we have not gone into it in that depth but I would feel it was about 70{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of the work and we cannot afford to make a loss on 70{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of what we do.
Bazza you are correct. The only way is to just reject all the DSG work at the very least and if that means we lose the lot then that is the way it will be. There is no point anyway as overall it is making a loss.
As for where the hoover candy work is going, we have had a call stating that rangemaster, hoover, candy and fridgemaster are all going to nesn. This was presented as factual information from a source dealing with the allocation of that work so I have no reason to doubt it.
The last time this happened was when nesn and repaircare had their spat before as someone pointed out somewhere.
Well we took a rate cut on the strength of more work that was said to be viable as per repaircare so I have to assume that the currys work through repaircare is not viable then. Then we see major chunks of work going to another network from currys which was exactly the reason we were told was the reason for the cut to keep the work..
This makes me think that we were lied to and are now just being ignored as if we are not important enough to be bothered with. That makes my blood boil.
Why should we accept a cut in rate if there is no other work to offset the losses on the currys contract is what I want to know as I cannot think why we should.
To add to it we are also still expected to maintain the same service levels but without the payment to support those levels of service which is just plain stupid on the part of repaircare to assume that.
Anyway it has been decided that if there is not a change we will be declining calls in the next few weeks as we cannot stand the losses on this contract.
Re: DSG/RepairCare Rate Cuts
Apparently the currys work for Rangemaster is also going to NESN.
Then the Hoover Candy work is as well supposed to be 40000 jobs a year.
That’s a lot of jobs. Think its time to jump ship.
I wonder what all the other contracts that have work placed with repaircare are thinking of all this. It doesn’t look good does it?
If good agents such as the above are walking then where does that leave the service on all the other contracts that have nothing to do with currys?
We are considering our position but if we cannot make it pay overall then we too will be resigning which is the way it is going as the losses are mounting up.
Re: DSG/RepairCare Rate Cuts
There is now a response to this and several other matters.
No answers or explanation.
Yes please keep this on track.
The silence from repaircare is deafening both here and within their own forums although there are some really good questions being asked.
Probably will all be deleted at least here theres a record.
Re: DSG/RepairCare Rate Cuts
I know the free holidays stopped. Then they got a BTCC team in addition to the fleet of expensive cars. And I am told over 6 million pounds is paid out to directors last year.
But in spite of that our rates get cut by a massive margin.
Would be good if currys were at the meeting as maybe then we would get the truth and not a pack of lies. Unless of course the lies continue into that camp as well.
As Rudolph said the crosslee contract was done before the rate cut and for the lower fees which makes me suspect repaircare as the guilty party in all this and we have refused this work as you cannot make it pay.
The repaircare network have all been lied to and cheated here.
Re: NESN Gets Bosch Work… But Still Rumours…
Please see my other message from earlier.
We have been lied to, repaircare have been caught in a lie as far as I can tell and common sense would dictate.
NESN might not be perfet but at least they appear to being open about what slice they take.
I feel totally betrayed by repaircare and feel a fool for believing the stuff that they have put out and helping them when they needed help. So much for playing fair eh?
Well now I will look to use other spares suppliers such as qualtex and masterpart who seem to at least care enough about the trade as to help on here. Do unto others as they do unto you I say and, more of it too.
In fact if you have an out of stock part at connect you can fit a source own from another supplier as that is in the contract heads thing. So I think I will order as much as I can from the other two that connect do not have.
As for NESN best of luck to them but been there and not liked it.
Re: DSG/RepairCare Rate Cuts
I have read the other posting and it has only made me more and more angry as I see how the network has been shafted by this lot.
repaircare letter 14th June 2010 wrote:As you are aware DSGi recently placed all their white goods repair work under review with the view to substantially reduce their operating costs. This has resulted in our competitors quoting for work at much reduced rates.
Following some very difficult discussions we were left faced with the choice of either meeting DSGi revised pricing expectations influenced by the competition, or losing the repair work.
Having managed the DSGi account since 2002 and developed the repair network on the back of this business to protect all our interests and maintain market stability we had to retain this volume repair work and so we were left with no alternative but to renegotiate the pricing structure.
Unfortunately, by meeting DSGi’s requirements this has meant CDSL having to severely reduce our margins leaving us with no alternative but to cut cost internally whilst also asking you to accept a reduction in existing labour rates.
In doing so, although not guaranteed, going forward we are hoping to pick up additional volume repair work which will benefit our network.
The reality is that if we had failed to retain this business it may have probably resurfaced to you through a competitor at even less favourable terms.
Quite clear to me, they lied through their teeth.
There is no way DSG offered a better rate to NESN for what is really the same sort of work I do not believe that would be the case. The above proves that repaircare lay the blame squarely with DSG and now I don’t think that is true. Actually I am confident that it is not true at all.
If it was NESN that was bidding and they have done it cheaper then it just makes repaircare look to be a bunch of crooks taking a much larger slice of the pie. I do not even think that they have made much of any cuts themselves… bet there are still Ferrarris outside the office which is not quite my diesel van.
At least the next time we get a “free” holiday we know we should make the most of it as we paid for it all.
Makes me sick.
Re: DSG/RepairCare Rate Cuts
Can someone help me understand this please.
Why is it that repaircare give us all a rate cut saying that it’s all Currys fault but the same retailer pays more to another provider?
Also why that we got this cut on the understanding that it was to retain the contract with Currys and yet a whole bunch of work has gone elsewhere.
I’m wondering whether to tell them to shove it where the sun don’t shine as I dont like getting lied to.
Re: Not to be missed – Febuary meeting.
Looks like a good meeting, hotel booked for Friday and Saturday so might as well make a break out of it too!! 😆
Will there be a members meeting on the Saturday morning as in previous meetings?
