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kwatt wrote:the one I like best is that very statement from the captain of the Titanic. 😉
Let’s just hope that when the iceburg is struck that not too many crew go down with the good ship ****.
Dave.
Bonzaco has a good point there, this is especially true of the smaller WP’s who cater for the more obscure brands around these days. I tend to try and suss the job out before even making an appointment, then order part(s) in advance. It increases the first time hit, it isn’t always accurate, but experienced engineers can narrow most faults down to at the most a couple of parts required. I know this isn’t easy for the guys who are on the road and rely on less experienced staff to handle call booking, but it’s one direction we can all look at to increase our profit by achieving a much higher first time completion rate.
Some WP’s may disagree with this practice, but from experience a lot of customers are quite happy with this, especially those who are at work, mainly as it means they will only need to be there for one appointment rather than two. It saves them money as well !!
And hey! If they want us to carry out double visits for 50{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of the calls they pass us, then revue the rates, try double faxing/emailing 50{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of every call you handle. (But then some will try and tell you they already do 😉 )
Dave.
kwatt wrote:But everything’s fine, there’s no problems….Where have we all heard that before? 😕
Endeva ❓
Dave.
Re: THE FUTURE????????
ted wrote:I would propose, for the considered opinion of you all out there, that an added £3.00 per call should cover the lack of a mark up on spares and be included in the fixed labour repair charge.
That sounds ABOUT right, with the addition of 60 days credit on spares accounts either directly for manufacturers concerned or negotiated on behalf of any WP to allow any WIP to be completed before the spares are due to be paid for.
ted wrote:Ted 8)
Ted, the summer is over, remove the shades, and may I suggest a warmer hat as well. 😆
Dave.
Flipper wrote: with no reduced rate for BER’s.
There’s an issue that seems to have raised it’s head again this week.
Dave.
Well that’s it, resigned today, or as I put it to JT, “I am terminating the agreement”. They owe me even less thank Mark after the money was transfered today so I got out pretty cleanly realy. 😀
I will follow up a reply from Jo Lo asking if that is the end of the matter with no further repurcussions on the contract front, which should leave me free to work for anyone without the threat-master trying to bring unfounded legalities against me.
Dave.
Here are the Hotpoint one’s from their website (worded for the public, but none the less quite helpfull).
WASHING MACHINES & WASHER DRYERS
E10 – No cold fill. Check that the taps are on or if the drain hoses are kinked.
E11 – No hot fill.The ambient temperature is likely to be below freezing possibly due to the pipes being frozen. Also check that the taps are on or if the drain hoses are kinked.
E12 – No mixed fill. It is likely that the water is not turned on at the taps.
E13 – Check the water supply, inlet valve and hot and cold hose connections.
E14 – A fault with the water heating has occurred.
E15 – Water is not being pumped out and a flood condition could occur. Check that the drainage hose is raised to the recommended minimum height and that the pipe is not blocked.
E16 – Extremely high water level Disconnect or turn off the water supply and ensure that the water level does not rise any more.
E17 – Door not closed properly. Close door firmly at the 3 o’clock position.
E20/1 – The thermistor resistance has drifted or the temperature scanning sequence is incorrect. The ambient temperature could be below freezing.
E30/31 – A motor drive problem has occurred.
E40 – Water below protection level during a heat step.
E41 – Water level detect sequence incorrect.
E50/51 – Customer language and wash programme have not been saved. The system will run with default conditions (1000rpm max and English language).
————————————————————————————-REFRIGERATORS
E1 – Freezer thermistor open circuit.
E2 – Freezer thermistor short circuit.
E3 – Fridge thermistor open circuit.
E4 – Fridge thermistor short circuit.
E7 – Evaporator thermistor open circuit.
E8 – Evaporator thermistor short circuit.
E9 – Temperature set switch open circuit
EA – No feedback from Baffle
EB – Fridge Baffle motor operating continuously
EE – Defrost time out
————————————————————————————-
TUMBLE DRYERS
E1 – The level of required dryness has not been reached within the time period. Check that the correct programme has been selected
E2 – Thermistor or sensing circuit failure
E3 – Heater plate over temperature. Check the filter and vent hose for a possible blockage.
————————————————————————————-
DISHWASHERSE10 – Fill or empty time out. Check that the hoses are not kinked, that the taps are on or whether the drain pump or hose is blocked.
E11 – Heater timed out. The heater has not reached the required level in a certain amount of time.
E20 – Temperature under range.
E21 – Temperature over range.
8)
I had the need to use these today, we had brought in for repair a commercial carpet extraction machine with a failed element, now obsolete.
Extremely helpful company, I emailed them and within an hour I had a phone call saying “Just send it up and we will make as many as you want”.
You can’t ask for much more than that. 😀
Dave.
There seems to be a shortage of the new Hotpoint freestanding washers as well. 🙁
Refrigeration is also low, but that may be due to a higher than expected turnover in the summer. 8)
Dave.
If Bonzaco doesn’t have one, let me know, I’ll check tommorrow, I’m certain I have a couple of s/h one’s.
Dave.
Alex wrote: Can I assume the Capital is in the midlands somewhere?
Alex😯
Where did you go to school Alex ?
Everyone knows the Capital is London. 😀
Dave.
Rudolph_Hucker wrote:
All we have do do now is see who hasn’t posted lately and we can use the process of elimination.Rudolph, the person concerned has never posted anything to the forums.
It is my opinion that the said person only signed up to allow the other party access, lets just say there is more than a normal business relationship between the two, considering the distance between sos and the capital.
Dave.
Re: Hubs & Spokes
Toni wrote:My wife took a phone call earlier this week from a company in Stoke offering us work
The answer was a definate NO
Toni PazA very wise choice indeed! 🙂
Toni’s post says a hell of a lot in a few words.
There’s much to be said for communicating with each other 😀
Dave.
r600a wrote:IT WAS”NA ME !!… HONEST
BRYANJust to put everyone’s mind at rest, we know who it was that passed their password on, and we know who it was using it and they have both been banned from the forums for good.
Dave.
