[Del]

Re: Website Hosting

Dave_Conway wrote:Is anyone interested in a deal on website hosting ?

£40 a year with all the add on bits you’d need (perl, mysql etc) included and full support.

Just out of interest at the moment 😀

Dave.

Dave,

can we dispense with the net nerd speak, i.e. perl mysql blardy blar
and explain it to us a bit more as I feel it could be a real winner 😯

Del

[Del]

Re: Website Hosting

Hi Dave,

Is this to be a service offered by UKW as it’s someting I have been banging on to Ken about for quite some time now. More and more of our members are begining to realise that the web is becoming a more cost effective and efficeint method of advertising and point of contact with their potential customers.

Ukw is already the most viewd site in the uk when it come to anything to do with domestic appliances.

Would it be possible to offer this as a combined fee along with our UKW subscriptions on a monthly basis with links direct from this site.
That way we could use the yellow pages method of giving a basic free inclusion for those who do not wish to pay for a more bells and whistles.

Just a thought but I know that others are thinking along those lines too.

Del

[Del]

Re: Welcome Alexa

Hi Alexa,

May I also bid you welcome, I have enjoyed reading your postings I am sure you will prove to be a great assett to the site. 😉

Best Regards

Del

[Del]

Re: Zanussi 59/32 RF freezer not cold enough

Hi 4bex,

before any of the lads can help you there are a few questions we need answered

1) Is your fridge freezer “the frost free type”

2) What setting have you got the thermostat set to

3) Do you use the fast freeze switch for prolonged periods of time.

4) If your appliance is frost free check that it is not overfilled thereby restricting the air flow around the freezer.

5) Are the doors closing fully and are the door seals making full and complete contact.

6) Have you tried (once the food is removed to alternative storage) totally defrosting the appliance over a 24 hour period switched off with the doors open and then resetting it at a moderate setting approx setting 3 on most appliances without using the fast freeze.

Might also be a good idea to have some towels down on the floor to soak up any excess defrost water.

give answers to 1,2,3,4,5 and try step 6 if all fails

having tried step 6 get back to us so we can take the fault diagnosis further.

Regards Del

[Del]

Re: Advisory Council defining it’s roll and members

Penguin45 wrote:Need to define the Membershp thing…… If we get a complaint through Directories it’s still going to have to be dealt with……. I suspect that for credibilty we have to cover all of it or none of it.

I totally agree Chris we need to define the difference in the
membership status between a member and subscribing member

Penguin45 wrote:
By the same token if we are to sell the “for the membership” idea “in house” a direct involvement in members activities must be seen on view.

Or we can sit on our behinds on the basis that the AC is
here for problems that may occur once a year,
in which case this is a lot of puff bother and blow for
appearances sake.

We should use it as an oppurtunity to get the membership
more involved in helping to formulate rules as we should be
seen as a figurehead for the views and aspirations of the
membership. It is amasing how loyal a person can be to
something they have helped to build.

Penguin45 wrote:

Personally, I’d rather the AC was seen to be doing something, than lurking in the background as a sinister “big stick”.

We have already had a case in point where i see another
role for the A.C. that is the case of pat uk where both you
and john gave support as individual members perhaps
this could have been done wearing your A.C. hats on.
This would have shown that the A.C. is there to support members not just dictate to them. though we would have to reseve the
right to comunicate with the complainant.

Chris.

Sean

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Re: Advisory Council defining it’s roll and members

Right lads now the games in play lets start by making a few rules for ourselves as regards this forum,

If we are not careful we will start to loose the thread of any conversation or topic unless we start to use seperate thread headings for different items. we now have the space so let’s use it

This first thread should be confined to the introduction with a basic overview of who we are and what we do.

we need seperate threads to deal with :- rules, policy, adjudications, enquiries, topic of the week, etc.

Dave, I have no problem with input from the admin team as long as A.C. decisions remain with the members of the A.C. other wise there is no point in us being here.

I think that we all know one another well enough by now to know that we all have the very best intrests of UKW at heart.

Sean

[Del]

Re: Advisory Council defining it’s roll and members

draft no 2 (awaiting some editing from john mac)

UK Whitegoods Advisory Council

Introduction

The Uk Whitegoods Advisory council was set up in September 2004 at its 3 rd. national meeting in Stafford
After the UKW database of independent domestic appliance repairers went live on the site. It was felt by a majority of the membership that an Advisory Council (A.C.) should be set up to monitor and uphold the Service Charter Agreement that each subscribing member has had to agree to comply with before their individual service and contact details can be posted on to the site data base.

Though we trust, that our members are some of the most conscientious in the land, when it comes to delivering a first class level of service to customers. It was felt that a system must be put in place to safeguard the integrity of the website and it’s membership.

For this reason the A.C. was set up to handle any complaints from members of the public regarding service received from UKW members via Repairs @ or whose details they have acquired directly from the UKW site database.

We fully expect as a council, to be the most under worked section of the site as the vast majority of disputes will always be amicably resolved between the service provider and the customer. This will always be the preferred route and will be insisted upon before the A.C. becomes involved in any dispute.

When this cannot be achieved and the customer complains directly to either UKW Administration Team or the UKW A.C. The matter will then be investigated by the A.C.
where an adjudication will be arrived at and published on the site.

Basically The UKW Advisory Council has been created as an independent body within UKW to advise, arbitrate, mediate and advocate on matters of interest to the membership of UKW.

Councillors

The council members are

Chris Chantell

Chris Chantrell (Penguin45) Has been involved in the white goods industry for 19 years and has been a sole trader for the last 12

Sean Delaney

Sean Delaney (Del) Has been involved in the whitegoods industry for twenty three years and in partnership started his own business sixteen years ago employs four engineering staff and two administrators. Previous to the whitegoods industry was an electrician for fourteen years with the electricity board

John Mckenzie

John McKenzie (John Mac) Has been involved in the whitegoods industry since god’s dog was a pup, cut his milk teeth on the plastic program card from a hoover keymatic.
Went on to attend public school at Glasgow borstal where he attained an honors degree in
Haggiss trafficking, is fluent in two lanuages (Glaswegian when sober Gibberish when pissed) ……………….. err I could go on but I think but this might encourage him to edit his own profile

[Del]

Re: APM 8702 Diplomat/Howdens Washer Dryer – Not drying

Could also be the fan assy on it’s way out.

Del

[Del]

Re: Advisory Council defining it’s roll and members

Chris’s Post has raised an interesting question in that free inclusions on our data base is given to all.
should we not mark in some way those who have agreed to our charter and those who have’nt.
It may encourage all to raise their game and agree a universal standard.

Sean

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Re: Advisory Council defining it’s roll and members

I have taken the liberty of posting a copy of an introduction draft from an e-mail from chris

Chris say’s, quote :-

Advisory Council – Thoughts.

The discussion is now splattered across 3 threads, and I for one am struggling to pull it all together.

Firstly, what is it? May I suggest:

“The UKW Advisory Council has been created as an independent body within UKW to advise, arbitrate, mediate and advocate on matters of interest to the membership of UKW.

Since UKW Ltd was formed it was felt that this body should be formed from a cross- section of whitegoods members with no financial involvement in UKW, in order to provide a balanced selection of opinions and experience to assist the membership at large.”

Secondly, specific responsibilities:

“The primary perceived function of the AC is to deal with problems arising from the repairs@ and Directories facilities on UKW. This will most likely be disputes with Members from the Public regarding satisfaction/quality/delays or damage, which have been unable to be resolved through other channels. The AC undertakes to liaise with all interested parties in confidence and arrive at a ruling which shall be binding on all parties.”

Sanctions to be discussed. Notification of Findings to be discussed.

“The AC will be involved in policy where relevant to the Membership. These may include changes to the Members Charter and use of the Subscribers Funds for instance.”

Problem – not all members are Subscribers – you don’t have to Subscribe or sign the Charter to be in Directories. Does the AC claim a jurisdiction in Directories? It’s still a membership thing.

“The AC will serve a specific term of _year(s), before being re-confirmed or replaced as the Membership sees fit.”

Time? How?

“The 3 members of the AC are a sole trader, a small employer and a large employer.

Chris Chantrell (Penguin45) has been involved in the white goods industry for 19 years and has been a sole trader for the last 12.”

Sean and John to add as they see fit.

This is far from complete and is intended only to get the discussion focused on the specifics. Add, subtract, discuss. Chris. end quote

I’m sure when John chips in with his version we can arrive at a conglomeration of the best points from each
appologies for calling it e-jobs it will be replaced of course with repairs @.
Also as chris quite rightly points out that this thread is splattered across three seperate threads not to mention e-mails flying around.
let’s make this forum the place to sort it all out and develope our modus operandi.

Sean

[Del]

Re: Advisory Council defining it’s roll and members

UK Whitegoods Advisory Council

Introduction

The Uk Whitegoods Advisory council was set up in September 2004 at its 3 rd. national meeting in Stafford
After the UKW database of independent domestic appliance repairers went live on the site. It was felt by a majority of the membership that an Advisory Council (A.C.) should be set up to monitor and uphold the Service Charter Agreement that each subscribing member has had to agree to comply with before their individual service and contact details can be posted on to the site data base.

Though we trust, that our members are some of the most conscientious in the land, when it comes to delivering a first class level of service to customers. It was felt that a system must be put in place to safeguard the integrity of the website and it’s membership.

For this reason the A.C. was set up to handle any complaints from members of the public regarding service received from UKW members via e-jobs or whose details they have acquired directly from the UKW site database.

We fully expect as a council, to be the most under worked section of the site as the vast majority of disputes will always be amicably resolved between the service provider and the customer. This will always be the preferred route and will be insisted upon before the A.C. becomes involved in any dispute.

When this cannot be achieved and the customer complains directly to either UKW Administration Team or the UKW A.C. The matter will then be investigated by the A.C.
where an adjudication will be arrived at and published on the site.

………………………………………………………………………………………

The above is a rough draft at an introduction your thoughts on what needs puttin’ in or takin’ out please.

S

[Del]

Re: Advisory Council defining it’s roll and members

kheath wrote:

How about we have a meeting with all AC members on the Thursday night before our next meeting where we can hopefully put finishing touches to whatever they come up with.

Kevin

This is the best plan by far.

I dont think our job should be that of administering fund’s, though the A.C. should be able to request this it feels it neccessary from the admin team from the ukw member fund.

I know that you are trying to show that ukw members money is seperate from that of ukw ltd.

Maybe in time that question may need to be addressed but for the moment I really dont think it’s an issue.

Sean

[Del]

Re: Pat-UK

You’ve put your finger on it again as usuall ken what we should all be doing is using invoices with our terms and conditions on the back.
we should ask some of our larger members if they would’nt mind us copying there’s and offer pre printed invoice books for sale on the site to cover stupid claims againt our members.

We are going the same way as the yank’s with every bugger trying to sue some bugger else.

thoughts

Sean

[Del]

Re: Advisory Council defining it’s roll and members

Another thought just popped into my head. Would it be possible for the A.C. to have it’s own private mailbox as some members may prefer to aire there problems and concerns in a smaller forum, rather than bare their soul in the open trade forums as Pat uk has found the need to do.

We have to stress that we are there first and formost to support our own membership to whom we must allways give the benifit of the doubt.
Whilst at the same time informing our members that we are also open to representations from members of the public regarding complaints of our members and are duty bound to respond to such.

thoughts please

[Del]

Re: In The Absence Of The AC Forum…

I agree that the DASA forum is no longer required it was put there as a guesture of good will when DASA did not have access to it’s own site
for reasons that only it’s former director can explain.

The new DASA site is up and running so the need no longer exists.
the only thing i would suggest is that we archive the contents of the forum before it is removed, should they require it.

Del

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