Forum Replies Created
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Posts
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Re: bush dishwasher
That’s the problem though, 34 different piles of poo trying to compete for an order leads to poo products!
Re: bush dishwasher
Better still give us the model number at least so we know which of the 34 manufacturers it could be!!!’nn
Get Free Booze!
That’s a shame, even Ade had someone who liked him.
It’s just you and your mirror then.
Re: Crazy Phone Calls
Being one of those crazy admin types, we positively encourage the diagnose over the phone types.
You should stop sitting in your perfect ivory tower being judgmental on these people, wake up and smell the coffee!
We charge just a measly £40 for an engineers visit, because he won’t be trained to do sh1t. All the engineer does is drive an expensive van, full of service manuals and a new machine he is desperate to sell to some punter whom doesn’t need it so he can make his bonus for the week and won’t have to work more than 3 hours a day, 4 days a week
He won’t be trained by the brands, he won’t have many years service, out 5-6 days a week, often 10 hours a day, he won’t carry 3-4 grands worth of tested, calibrated test and service equipment, he won’t carry £8 grands worth of spares he has already paid for in the hope he can fix the punters equipment first visit to make the call profitable and to help the punter, oh no no no.
So we offer a service called over the phone diagnostics, it costs just £60 and we guarantee to do our best at guessing what’s wrong with it and of course to confirm the punters guess at that’s wrong was in fact correct.
We have no interest at going out an repairing it, we positively encourage the punter to have a crack at it himself as after all anyone that’s used a telephone to call us is educated enough to strip an appliance down and repair it!
We are likewise not interested in selling the spare parts either, we carnt deliver every single spare part for every appliance ever made since 1964, within 4 working hours so why bother.
We just take the £60 per call, employ the guys and galls we call apprencities at £3.00 an hour and sit back and enjoy this Spanish sun.
Oh yea and Ken, leave the taffy thing alone, Ades no longer there!
hwyl fawr
Jackal
Re: Lofra MXUD66AMFE main oven
If you mean a 120 clockwork timer is fitted rather than a digital timer, then these are prone to failure.
When the clockwork timer fails, it kills the power to the main oven elements, a bit like a fuse. Small oven remains serviceable.
Your first port of call is to test the timer, with the power disconnected.
If you are unsure of how to test the timer, get a professional in.
All parts for this unit are still available if needed from us at sales@lofra-uk (dot) co (dot) uk
Regards
Jackal
Re: ISE ….Really?
Trotter hi
I am sure your post wasn’t meant as an attack on either the Brand or any individuals but unfortunately that is the way it came across to me.
No person, brand or company is perfect, show me someone whom claims to be perfect and I will show you a liar. I am glad you take seriously customer service as without the customer, non of us have jobs. Sadly though not all customers are honest and I know from experience of dealing with them from a manufacturers point of view is nothing but hassle.
Appliance servicing isn’t my core business, I inherited it from my Dad, I am a solicitor by trade, whom just happens to now own a 53 engineer service operation, and believe me I know about frustration. Unfortunately the written word mostly does not convey the intended sentiments and frequently things are misinterpreted by the lack of emotion the black and white brings.
It’s because of this lack of visible emotion that things get said in the heat of the moment and then upset occurs.
If you have identified a problem you should rightly air it and I am sure the Brand will in time respond to you with their view. The key is getting them to listen, to understand and then getting them to do something about it.
Backing them into a corner and berating them in public doesn’t run to a conducive way to get it sorted.
My law professor taught me that in law, the best form of defence is attack. Those that know me, know that when backed into a corner, I will do whatever hurts you the most, irrespective of how much that hurts me, as it takes the pressure off me for a while whilst you play catch up.
It’s only my opinion here but if I were you I would pick up the phone tomorrow and speak with Ken directly and resolve it privately and leave this thread to die. Life is too short!!!!!
As I said in my earlier post, my best wishes to you.
Jackal
Re: ISE ….Really?
I suggest both of you take this off list and deal with it via email or PM
From our perspective, we have a couple of hundred ISE units out in the field and obviously we get the good and bad ones alike.
We have never encountered a situation from ISE as you describe, we always get a response, it may not be instant but we always get one and we have always, always been paid.
We have never contacted Kenneth directly about an ISE call, to be honest we find it better if he is out of the call loop! David Quinn and the admin girls are far better at organising service and parts than Kenneth is, but that’s just our opinion.
If you don’t wish to support the ISE brand and think others are better then I can only suggest you do that but thats for you to decide. Being agents for many manufacturers my experience is ISE are considerably better than most others we deal with.
I do wish you well for the future though.
Jackal
Re: Engineer advise please for Lora MX76AMF/C cooker parts
Yes the engineer is referring to a catenary assy
These are a series of micro switches underneath the knobs which switch the spark plugs on.
It comes as a kit.
Email us at spares at (@) Lofra-uk.co.uk with the 8 digit COD number beginning 511 or 512 or 514 and we can advise price and availability for all the parts needed.
Jackal
Re: BUSH A146CDW Carbons?
Sorry no, as a Vestel main agent we are only permitted to replace the motor if brushes fail.
Crazy I know and indicative if the pile it high, sell it cheap, replace it often mentality!
Best wishes
Jackal
