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That was the idea P, to get it more specific which should I would hope help people find things more easily and save answering the same questions over and over.
K.
Re: Which W/M to get?
Hi Alistair,
Don’t take the wash times as gospel ’cause they’re not so accurate in most instances.
There are huge factors that vary giving variable times to complete a cycle and manufacturers would hardly test such things under anything less than totally ideal conditions would they? And then, as is the case here, influence a customers purchase decision through such literature. 😉
Not that I’m in any way cynical. 😆
By these varying I mean that the wash times can be affected quite profoundly by the incoming water temperature and water pressure just for starters. And, with low water pressure after seeing a washer take over 7 hours regularly to do a 40C wash in high-rise flats I can assure that it does affect them.
Without knowing the conditions that they are tested under for those times the figures are pretty much meaningless.
K.
No Mark, you’re right we’ve had a few like that. That cabinets are crap, as Martin said a bit of tin and they bend easily and never seal right again. 🙁
Pure class from Whirlpool. 🙁
K.
Yeah the timer is. There’s little else mechanical, but you can’t really rule anything out when you get an odball fault.
K.
Re: Please give me some credit!!!
Without going into huge detail on the social aspects or morality of this, although I guess I am a bit, is that is this not taking advantage of the most disadvantaged people in society? I mean the people that are least ableto pay get to pay more for a repair as I assume that there are interest charges involved and normally on the crapiest of products as well, so they get stiffed twice. They bought a pile of poo then have to pay over the odds to haveit repaired.
That strikes me as immoral in many ways.
I may well be getting this wrong and correct me please if that is the case, but I often see and do not agree with taking advantage of people in this sort of situation. And so many do.
Would it not be better to accept payments through existing recognised schemes like the Shopacheck (IIRC) idea?
K.
Pretty odd problem Adrian and it is pointing towards a duff timer but it could be other things obviously, but I would not have gone for the float at all.
K.
Its meant for a public broadcast message and there’s no way to answer it. Generally it’s only admin or mods that would use it but some don’t think about it. 😉
K.
I think you’re thinking what I’m thinking you devious old bugger. 😉
Let’s do one thing at a time. The primary goal now is to get e-Jobs running well and get them all involved in that as much as we can.
The mail shot serves to feed that I hope.
ACH is a fair bit away and there’s things to be done before that happens, let’s back burner it for now.
K.
Re: SMEG oven model yk60mfx1
Hiya,
That’ll be something like SUK60MFX1 I think but I can’t see that model listed. 😕
There are no technical manuals available, sorry, we don’t even get them!
Overheating is most likely the thermostat faulty.
Grill element may have failed and the cooling fan should be controlled by a little module or thermostat which has likely died.
There are other things that could cause it, like the commutator switch being frazzled, but I’d think not given the symptoms.
Hope that helps.
K.
Re: Repairs@ Expansion
I have no intention of going down the WP route, I abhor the very notion of an admin fee, especially where it is for doing fuck all like JTM etc. and it’s usually a silly number anyway IMO. Yes, we will have to charge for the use of ACH, primarily to the manufacturer etc., but as I said if they want the advanced reporting features then they would have to pay for it in some way anyway. My way, the repairers win as our costs are very low and it requires little staff to run, not a call centre with over 100 employees.
Yep, we are miles away from this being a reality in the sense that you are looking at it from, not so far away from being able to handle the data and get a lot of shit sorted that needs sorting.
Handling spares etc. just isn’t on my radar at all, I really don’t want to go there if I can avoid it. It means massive investment and up front costs when there are others more geared towards that arena that will do it for a fraction of the cost.
You are totally correct though in that we have to get past this 10{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} problem and that’s only another reason to let e-Jobs be a free ride. But I’m a patient bugger with some things and I think we’ll win if we can show that we can deliver the benefits but we’ll have to show it and prove it first.
K.
Re: Repairs@ Expansion
Sorry Sean, I forgot to answer the point I set out to. 😳
We’re never going to be a WP in the traditional sense, but then I don’t look at things in a traditional light. Whilst we may handle the DATA we are not handling the actual call, merely providing a route for the data to take.
We do not need to handle all the work for any one provider, we have no requirement for security on postcodes or any of that old nonsense as that’s down to the repairers and their clients to negogiate between them. Where we come in is handling the data between the two effectively making life easier for both.
This also means that UKW remains neutral in it all. We will not have the cpability to “spy” on rates as it will be encrypted the only thing we’ll be able to see is call volumes by contract or repairer etc. merely for reporting stats to them all and billing it. Again it’s open yet secure.
The other point of ACH that I would make clear is that because the manufacturer (or whoever) has the information as fast as we will have then it’s up to them to manage that data, not us. I want neither the hassles or costs of doing that, they want the information so let them have it and pay us all for it properly.
They will be able to import the data directly to their own systems, in real time if they can handle it or at scheduled intervals, their call. They will also be able to see the info live on a secure web server for thier stuff only obviously. So they don’t need to pick the fecking phone up and call us for updates or send silly faxes/emails of calls they want updates on, we can tell tehm to feck off and do it themselves. Let’s see how they like having the tables turned on them. 😉
K.
Re: Repairs@ Expansion
First off understand that e-Jobs is a “dumb” module on it’s own really. Okay so it can be made to be smart, but we need money to do that.
ACH is the clever part.
e-Jobs can (and will) report back to ACH and log any work directly to that system and update the customer in real time with no intervention on the part of the repairer. So the customer gets updates as quickly as the system is updated at no cost to you and with no admin work either. But that’s the point of ACH, to remove the admin burden and increase our profitability as well as add valued services in terms of information that we can then sell, thereby increasing the repairers renumeration, plus reduce their costs at the same time. So we increase the profit levels and then fight to maintain them using UKW.
What the intent of the -Jobs module is is twofold.
1. It lets manufacturers et all see we’re not fucking about and we’re serious.
2. It gets the guys used to using email and IT to recieve work from.
Okay, so it gives it away for free to the repairers, but there’s no point trying to get money from them as they don’t have any, the big boys do so let’s take their money instead. And anyway, we’d make a few grand a year from it, really is it worth the hassle and is it not better spent on the fantastic PR that giving it away for free generates? That is of course if you want to look at it in a callous businesslike manner which I choose not to do. The point of UKW is to aid the repairers, let’s not lose sight of that goal.
ACH’s capabilities are massive if I get my way and it will deliver a system not only to rival the big boys but to beat the bastards at their own game. We will trounce the likes of British Gas in terms of information reporting which is the primary area where the independents can improve. Get past theat hurdle and remove the workload from us and we instantly will be back in the lead in terms of service delivery and reporting therefore we become a far more viable bet for the manufacturers service.
But and here’s the “BUT”… we have to realise that we need to capitalise on the fact that we will be better and that we can then command the rates that WE want to be paid! As I think you’ll find them coming to us for a change, not the other way around.
As it stands e-jobs is merely a means to an end, it provides an easy route for customers and adds a bit of value to UKW for the guys as well as what I outlined previously. The reason I asked is to get views based on the notion that someone may well at some point ask if they can use the system to log calls, if that happens I need to know what the opinions on it are.
Personally, for now, I have been telling those that have enquired about this (and there’s been a few) about the ACH concept and that it will be at least later this year before that sees the light of day. But in steering them that way I introduce an entirely new way of thinking to them straight up and one that they can afford, especially the smaller manufacturers. But with the likes of MFI, ISDAL, DAG and a few others very interested we could quickly find ACH being the defacto standard and with the link to the chargeable work from UKW it’s surely got to be a winner.
K.
