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Re: brandt
You have my support Alex with this, no problem there at all.
As a course of action I would point out the thread to DAG for a start ad let them digest that for a little while, perhaps a day or so. Then on Friday morning be organised enough to be looking at pulling the rug from under Brandt’s feet on January 1st.
I will explain my thinking…
If we give DAG a few days it allows us some time to ferret about seeking and making contact with DAG agents that are as pissed off as we are, we win.
We look like the good guys as we’re giving them time to resolve the issues or get a commitment to resolve them, we win.
If they fail and fuck it up we gave them loads more time than they gave us as a notice period, so we look like the good guys and not spiteful, we win.
All in all if we play this right I think we’ll win the battle.
K.
DAG do have access to this forum Alex and I know that they, like Connect, do listen to us but I fear that perhaps we’ve not been vocal enough up until this point. However I will email Therese or Mike F if no-one else beats me to it pointing this thread out as we’ve nothing to hide here, it’s just a bit of honesty for a change and that way we’re working with DAG to explain the situation with Brandt.
It is crap work though and has been for a long time, no wonder almost no-one else will touch it out of warranty.
K.
Conaero,
There’s no listing for PO postcodes bar the Isle Of Wight on either UKW’s books or DASA so you’d be best to call Extracare. There’s a link in the weblinks section for them as you can do it via email as well.
And no, flushing through will not help, it’s needing stripped down and cleaned properly or the unit replaced and there’s only one way to find that out I’m afraid.
K.
Kevin,
Do we really have to go through the pain again? 😆
I mean we all know that GBDAR’s rates are not a joke, they may well be a laughing matter but certainly no joke. 😉
K.
Yep, bollocks to ’em.
They’ve fucked us over once, time for payback! 😈
In all honesty though, anyone taking it on is off they’re friggin’ heads, it’s a loser… big time.
K.
Re: Brandt Review
I think we should talk to DAG collectively, IMO that would yield a far more positive result and let’s be honest, none of us have any reason (or many at least) to fall out with DAG.
What I have seen is it’s not just me that has an issue here with Brandt and, unsurprisingly, it seems to be that we all have the same or similar problems which tells a story in itself.
But for the benefit of DAG and Brandt I’ll explain my position on the work requested.
Brandt stuffed us all, we all know it and that was a bitter pill to swallow especially in light of the fact that I have been an agent for Brandt since long before any of the current staff were there. In fact I was doing the appliances before they even had a UK outfit, it was through Tableside and that loyalty gets repaid with a “Date As Postmark” letter of termination, happy I was not.
So I faxed and I faxed Brandt about outstanding payments and whatnot to get it resolved and, at the time, I thought, “ah well no great loss as the work was a pain in the ass anyway”. Then it comes back to haunt me.
Even before the termination I was considering the position with Brandt as the work was non-profitable and a pain to administer, coupled with the lack of support and the spares issues it really was going nowhere. Now it’s even worse as any of the staff that I knew had a clue and knew the product are long gone, they didn’t like the new regime at Brandt.
Now I’m in a bind, I don’t want to fall out with DAG but I simply refuse to lose money on this contract. Given the high level of multiple calls and other hassles the rate for this would need to be approaching the £70 IMHO to make it worthwhile looking at.
On the specifics, I’ve had several of those dishwashers and the one I mentioned the other day, well the customer is about to get her third one and it wouldn’t surprise me if it leaks as well. Ovens that have mad electronic control systems, steam ovens that steam clean the kitchen whilst cooking the food, induction hobs that the only cure seems to be ordering PCB after PCB and of course the spares pricing which for control knobs we need oxygen standing by for when we inform the customer of the price. Then on top, to cap it off, sod all information until we scream blue murder.
What really irked me the other day was the fact that I learned of the mod-kit for the dishwasher from another manufacturer that has nothing to do with DAG and, bar buying the appliances at factory, nothing to do with Brandt either, certainly nothing to do with the UK office. Now if they have that information why do we not as agents? Is it just sloppy or is it that we just don’t matter? Personally, from the treatment I’ve had from Brandt I suspect the latter.
But this goes on down the line, we’re sending engineers into look at products that they are unfamiliar with and it shows. It shows to me and the customers aren’t that stupid, they know when the engineer hasn’t got a clue and the engineers resent Brandt for it as well, who can blame them. So I, as their employer, get grief from them and little stories on their sheets like “don’t send me back as I’ve no idea what the **** this is all about” or “order everything, I’ve not got a clue”. That gets fed back and I resent sending the guys as I know I’m losing money, getting no support and going to get grief from the customer as well as the engineer. Hardly conducive to a happy working environment is it?
I would rather it was sorted out but I may be left with no option, just like Alex as I don’t want to be losing engineers as they’re harder to find than work to replace Brandt or DAG.
K.
Richard,
You should give Merloni a call and see if they want to buy some. 😉
Mind you, if the reports are correct they’d have their own in stock by the time an engineer could call to fit it anyway.
K.
Welcome to the site Malc.
There are three shown on Agora (Brandt’s spares system) but they’re all listed as “200” on the diagram, then helpfully, there are no indications of which plate is which! No ratings or nothing at all.
Brandt, totally useless and I may well have a rant on the subject later as this is the second time in under a week I’ve seen this.
And, they’re all about the same price too, so no help there I’m afraid. Roughly £40odd-ish.
K.
Put it this way, it’s not a two-minute job and it does partially control the water level in conjunction with a pressure switch.
There are different charges from different companies and they do vary throughout the UK so it’s difficult to put a price on a repair for you. If it’s only the side chamber it is worth fixing though.
What postcode area is that?
K.
The air break is mounted behind the side panel, but stripping it out is not for the faint of heart and I’m with Dave on this one, it’s time for an engineer to do it as I don’t consider that a DIY repair, too much can go wrong.
K.
Here’s a giggle…
I have, for months, been trying to get the tool for the clips used on these appliances for the guys as they’re moaning like hell about them with no success. Now I’m being told that they are actually a specialised version of a common tool sold by one of the tool manufacturers, but of course the standard one doesn’t work.
Apparently even British Gas failed to get these tools too, but I’ve asked anyway.
K.
Re: DASA!
I know that really hacked you off John and it’s not the only abnormality on the DASA forums either. Reports of missing posts, told to keep it formal then others don’t etc., as well as some kind of post limits are in place but since Scott took away both my and Dave’s admin rights we can’t see what the hell he’s done, not that I really want to be involved with it at this point in time.
As I had said before we lost it in the crash, the DASA website is a shambles, it makes DASA look like a shambles and, currently, that is the ONLY way that DASA is communicating with anyone.
On the subject of communications, it would appear that many in DASA have pretty much gone to ground and there’s little or no response from anyone but in particular Mark. Mark you really have to lead DASA and answer questions/get involved otherwise it will fail, there’s nothing surer. I know you’re stressed for time and I know you’re not the best typist but it really does need doing. Picking up the phone was fine when it was the old grapevine but if you want it to be seen as something other than “the old boys club” you have to communicate with many people, not just a few and I doubt that the telephone is good enough for that.
I mean just listen even to Steve Rochefort, he was telling us that the time was critical for the survival of DASA and that stuff had to be done and seen to be done quickly and what’s happened? Bugger all, that’s what.
Even if something is happening, what, where? I don’t see it.
If nothing else, we told you so. 🙄
K.
