Forum Replies Created
-
Posts
-
Re: Freezer service life
It’s a hard one to answer that is Jaded, it’s one of those “how long is a piece of string” questions really.
It would depend very much on the quality of the appliance for a start and then it comes down to repair costs. Obviously when the cost of repair exceeds about 50{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of the replacement cost I’d say it was bordering on not worth it barring any special requirements, such as the size or whether the unit is integrated or not, to consider. However, very soon, there may also be the cost of disposal or recycling to factor into that equation as well.
Generally you will find that appliances are designed with a lifespan in mind and these vary from, not only manufacturer to manufacturer, but also to ranges within a product portfolio such as Bosch/Neff/Siemens and that cuts across all appliances, not just refrigeration product.
So really, there is no definitive answer to the question without being a lot more specific.
K.
Re: A Little Bit about Fault Codes
We have asked a couple of manufacturers if we would be allowed to put on the site the general nature of the fault codes and, in some cases, how to determine what the code even is. We still await replies.
In the meantime last week I instigated a poll on fault codes and whether the trade and public think we should be allowed to offer ground-level help on the site with them. You opinion does count, manufacturers do read UKW and hopefully listen to what we and the public are trying to tell them so please, make the click and give a vote as th emore we get the more persuasive and accurate the argument becomes.
You can find the poll to the right, in a block, on the homepage of UK Whitegoods.
This comes down to the power of the consumer, show the manufacurers what YOU want!
K.
Could anyone that is attending the Secret Squirrel Club annual meal tomorrow evening please PM myself or Del ASAP so we can book a nice quiet table away from anyone.
Oh that’s right, we’re loudmouth louts who like to hide wrapped in the secrecy of an online alias, but it’s so secret that if you want to join us just drop a line.
K.
Re: CDSL Engineer Database
In all honesty, although UKW or even DASA may be the vehicles to do this sort of thing, frankly I don’t have the time and neither does Kevin or you Dave. I also doubt that DASA has the manpower to spare and, if it were done through either there would have to be a cost attached to providing that service, sorry but it really is getting silly now and none of us can afford the time for free.
My problem is that UKW has become a full time job and ny business is suffering because of it, primarily in administration as, basically, I’m not doing my job properly. I cannot allow that to continue indefinitely and to devote more time to doing stuff for free like this would be stupid, rumour has it I’m not the brightest student, but I’m not the dumbest either.
K.
Oh and one of the regional managers may be attending the meeting on Friday but as yet this is unconfirmed.
K.
Re: Ariston AWD12S (again!!!) – reluctance to repair.
r11co wrote:PS – can someone confirm to me that the heater is the item bolted into the bottom of the drum with the heavy wires running to it before I make a complete tit of myself.
Yep, that’ll be the wash heater. 😉
K.
Re: NESN in a Spin Mode
Dave_Conway wrote:The invite to use the forums to “talk” was and has been declined now, and in the past by NESN, due to their reluctance to “talk” to those who wish to remain anonymous on the site.
Fear of legal retribution and loss of work prompted many of those to choose pseudonyms in the first place, perhaps if you were to offer some reassurance to those who fear(ed) the previous regime by way of an initial post informing everyone that this would not occur again ?
I cannot see the issue here, if the person posting the article is a member of NESN then what difference does it make WHO is posting the article? The only reasons that I can see for an identity to be openly revealed is to either take some form of retribution or to try to address only that one member’s issue so they shut up. Besides that I can see no need and, surely all members are treated equally are they not and, that being the case, then any issues should be resoved for the entire network shouldn’t they?
Or is it that the fear of critisism is just so great that there is a refusal to take part in any debate? Is it fear of being open and honest or simply the fear of facing the repairers in an environment that is not under their direct control? That goes for others as well, not just NESN.
As to the fear factor, well let’s just say it’s alive and well and probably will be for a long time to come due the way that some have and do operate in this industry. Frankly I don’t blame anyone for not wishing to reveal their identity at times.
K.
Re: Ariston AWD12S (again!!!) – reluctance to repair.
Yeah, most of us tend to stick with what we know as much as possible and that only compounds the problem you’ve seen. Sad I know, but any responsible business as all that are here are (as best I know) will not want to risk your time and your money learning the hard way how to repair an appliance. As you rightly say, the time (and hassle factor) sitting about waiting on an engineer to call is probably the biggest cost and it’s in our best interest to repair as much as possible on the first visit. Not having the correct information to attain that gives us grief from customers as well as the customers grief, so there’s little or no point in it.
However, you have to respect the repairers that have told you this honestly rather than trying to fleece you and there are still some out there liable to leave spur marks in the lino I’m afraid.
As to the spares problem, there’s generally no problems getting them, albeit with delays in some cases, but when a module costs way in excess of 25{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of the purchase price of the entire machine it’s a risk to replace them. Plus, more often than not, the customer will refuse to have the repair based on the cost.
In your last sentence you mention not using the fault diagnosis correctly, well as I am always saying… fault codes only point an engineer in the direction and nature of the fault, they do not offer a specific cause and that’s where good old human diagnosis skills kick in. 😉
K.
Re: Ariston AWD12S (again!!!) – reluctance to repair.
Hi r11co,
Here’s the deal…
I am an independent and my primary stomping ground is Glasgow postcodes and the surrounding areas, but I won’t touch Indesit/Ariston/Hotpoint if I can avoid it for one simple reason. That reason is, like other manufacturers, they have delivered appliances to market and not offered the trade any technical assistance with them at all and on many of these new machines that are totally electronically controlled, without the technical information you’re sunk.
Whether or not the Ariston engineer was correct or not in his diagnosis in this instance is irrelevant really, the fact is in three visits and several loads of spares they’ve not solved the problem. Again, things like that can happen, we all get one of “those” calls every now and then that are a problem, but with a van full of spares and all the technical information to hand the manufacturer couldn’t repair it so I’m doubting that we could really do that much for you.
In all honesty a lot of the low-cost machines get scrapped the first time they require a service call as people don’t even want to pay a reasonable service fee on them. You pays your money…
K.
I recal something about an electrolytic reaction between steel and silver IIRC, but that should only affect the cutlery where the two touch. Beyond that you got me with that one and I’d have to say it was something foreign to the appliance from the supply.
Ask the customer to contact Reckitt Benkiser if it’s Finish he uses and they will analyse and advise.
K.
Most likely a faulty pressure switch, blocked pressure switch hose or the filter chamber blocked.
Should be easily enough repaired and not too expensive either.
K.
Hi Jason,
It’s not on the rear of the machine, it’s actually inside it under the heater.
The most common cause of this is loose items of cutlery falling onto the heater/stat and messing up the temperatures IME, so mind how you load the machine. Although it is possible that there is a faulty thermostat.
K.
Hi Jaded,
Yes it is. If you use the “Post Reply” button there should be the option to preview the post before actually posting it using the “Preview” button. The same button appears below the “Quick Reply” box as well.
K.
Re: Atlant
Hmmm, fantastic impression for a manufacturer to give…
Kenneth’s mailserver wrote:A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:
info@atlant.by
mailbox is full😕
Tried the other mail address for them as well now, don’t hold your breath.
K.
