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Re: Kitchons.com
The penny is gradually dropping as to who they are ,Two guys one repairs ,one admin .
Very interested in who we do work for if I recall properly.
LawrenceRe: How do you clean oven shelves?
According to Aggie & Kim and some of my customers ,put them in the bath sprinkle some laundry detergent in and hot water and leave overnight ,then rinse .
Lawrenceagro wrote:82 views and nothing its like being in the desert
Sorry forgot to look at this ,email me at Careys.Ipswich@ntlworld.com and ask Debbie to give you numbers .
Unless you are in my area 😆
LawrenceRe: Work provider contracts
blimey that was quick ..
I like the sound of it now we need some meat to put on the bone ,unless you happen to have said document laying around…..
LawrenceRe: Work provider contracts
So if I am reading you right ,what you are saying is a COP for Work Providers as well as the repairers.
I like it ….
LawrenceRe: Work provider contracts
I was thinking today how many people I do work for have asked me to sign something
out of 6 only two have asked me to sign a Service Level Agreement the others I have just agreed payment terms with.
You may find that by putting a document under there noses may cause more problems ,I wonder if we need to create some sort of “pack ” to download on the pros & cons of the industry i.e
What to look for in a contract what to avoid in a contract ,vehicle costs Bookeeping ,what spares to carry and so on.
Just a thought ?
LawrenceRe: Formula One
Reading on Autosport that its not so much the Beeb gaining it more like ITV letting it go ,either way no more ads 😀 they just need to get rid of James Allen now and let Brundle get on with it & I will be happy .
Agree with Jim bring back the Chain.
LawrenceRe: Work Providers …
The really difficult thing is that everything that everone has said so far is quite valid.
My own personal take on things is that I am becoming increasingly frusrated at the work providers creaming of a “management fee”some justified some down right extortianate.
We have a situation whereby the actual guy on the ground with the skills to execute the job is at the end of the food chain picking up scraps and putting up with ever increasing demands as manufacturers endeavour to find another edge over there rivals and these are then passed on by the work providers or manufacturers .
We had mastercare same day service ,Prebooked diary slots ,Samsung w/end work (I know they pay well) fixed price repairs ,no choice on where to source parts etc .
As to how we tackle it all I am not sure .
One thing is sure if we say nothing and do nothing we will end up with nothing.
Some said that the WTA wouldn’t get of the ground ,but with a bit of lateral thinking and not doing things as they have always been done we have achieved a lot in a short space of time -ID Cards ,20{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} discount on Vauxhall vans ,Seeking to acheive OFT recognition (work in progress) yes we still have lots to do but we have started and that in itself is a big thing .At the moment the Insurers & Manufacturers wanting service have a very limited market within which to source there service solutions.
Connect ,JTM ,GBDAR,ISDAL to name but a few ,They all do fundamentally the same thing perhaps in slightly different ways.
But by using all of the above they are always going to be one step removed from there customer ,and that is what hurts them .I Think that the manufacturers are beginning to wake up to the fact that on the whole they get better service ,and better customer care ,and quicker contact with the guy that is doing the job by dealing with the service provider i.e us than by dealing with an intermediary ,the value of that far out strips the one stop shop scenario.
The way in which we deal with customers and resolve there issues is our most valuable asset and as such that is what we should sell oursleves on.
I hear the argument we have been here before ,and I take the point that it may go no where.
And I think Alex is right when he says that a lot are set in there ways and are complacent.
However I for one don’t want to say that I didn’t at least explore all the options before laying it to rest .Lawrence
Re: diplomat ahy4320 cooker.
From memory I think there is an in line cutout lurking somewhere .
LawrenceRe: Whirlpool toploader fitted pump now no rotation
did one today where the rubber itself ws okay but the spigot had a crack through it which when under load opened up and lost drive .
It will be the coupling .
LawrenceRe: Welcome To The War Room
Evening Gents, thanks for the warm welcome .
Still digesting all that has gone before …
Lawrence
