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if you are brazing you need to declare it to our public liabilty insurers as you need higher cover, also look on ebay for lokrings , you can create reasonably sensible set of kit for not a huge amount of money
Its not the customers fault so why should she pay, but then its not your fault so why should you pay, personally I would do the install from a customer retention perspective as then you are the good guy.
Smeg Dishwashers used to do this if there was an earth leak somewhere, it charges the capacitor on the board , may be worth checking before you go down the board route ??
on the left hand side there is a bracket with a microswitch on it with a lever, the lever has flexed and isnt actuating the microswitch for the light, 2 options either “adjust” the lever or replace it part no 075340064
as per usual the loyal agents are the last to know, reminds me of when D&G continually denied they were going to use whirlpool, and then binned me overnight
Its the element going down to earth, I bet the customer bought a pattern one of the web, I have stopped using pattern elements for that reason, the fact that when you disconnect the element it doesnt trip tells you everything, test it with the back off and as soon as it trips megger the element from either of the terminals to earth, I bet it will be low resistance, then watch as it cools down it will come back in to range
It will require a complete facia then, also may be worth changing neon lenses as they have a habit of crumbling on you
