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Re: First4Service/TEJ/VHA/WarrantySolutions.Co.Uk
Bob I will get Ian to ring you can you PM me your number
Re: EBAC washing machines launch in the spring
There will be representatives from EBAC at the Feb Conference ,I’m sure they would be willing to chat
Re: Google reviews.
The trouble is Chris what we seem to be up against are people that see what they want to see regardless of the facts put in front of them.
Last week I went to a call,diagnosed a part required and told the cust that I would order the part that afternoon and it would be 3-5 days.
I left them a slip explaining that with all our info on.
Lo and behold cust is on the phone that afternoon asking the office what time I would be back that afternoon ,he then proceeded to have a 20 minute argument and was then asked if the engineer left a slip.
His reply was yes but I threw it in the bin when he left.
How do you deal with that …
The other thing is the amount of people that pass on second hand info stating it as fact, I must have 3 people a week phone up about plumbing related stuff because a friend saw one of our vans and jotted down the number and passed it on.If you can get to Coventry in Feb we are covering some of this kind of stuff
LawrenceRe: 20 FEBUARY 2015 Coventry meeting
timdowning wrote:Is there a list anywhere of WTA discounts with what companies?
Found out Monday that swift give the same price to everyone now whereas WTA members did get an extra discount.
We are in the process of pulling it together Tim ,one hurdle we constantly have is that everyone asks for our mailing list ,which we won’t give out.
We are looking at posting offers up as PDF in the WTA forum for members -watch this spaceRe: The Great British Media
Martin wrote:Oh deep joy! Have a read of ANNEX G on page 57 and weep! 🙁
and here it is
ANNEX G – SERVICES
?Consumer services law is difficult to understand and, when things go wrong, there is no statutory redress regime to put things right. It is also unclear when, or to what extent, businesses can exclude or limit liability for the consumer’s statutory rights. Under current law, such exclusions or limitations must be “reasonable”, but in practice it is hard for consumers and businesses to know what “reasonable” means. The rules on reasonableness and limiting liability and the rules on consumer rights are currently set out in different pieces of legislation. Legislation does not set out any remedies in relation to the provision of services, and the common-law is difficult for consumers and businesses to access, let alone interpret.
When a service goes wrong, consumers might want the business to put the service right, but in England and Wales this remedy is only given at the court’s discretion and there are a number of factors which mean this does not often happen in practice. In Scotland the position is different, and the courts are more willing to order a remedy to put the service right. Whilst the current legislation covers England, Wales and Northern Ireland, the provisions in the Bill on services will also extend to Scotland29.
To clarify and enhance the law on services, the Bill:
1. Introduces a new statutory right that a service must comply with information given by the trader in certain circumstances, even if this is not recorded in the written contract
Where the consumer is given information by the trader, either about the service or about the trader themselves, the consumer has a right that that information is correct. However, this only applies where the consumer relied on that information when deciding to purchase the service or make any other decision under the contract, so only information which informed the consumer’s decisions about entering the contract or made after that is subject to this right. Either the trader or consumer can amend any information given, with the agreement of the other party.
2. Makes the language of the existing law easier to understand
The Bill seeks to achieve this by making clear that the existing consumer protections are statutory rights: that a service must be provided with reasonable care and skill and, where the time for the service or the price has not been agreed, that the service must be performed within a reasonable time and at a reasonable price.
3. Introduces new statutory remedies when things go wrong
These will be available alongside those available in general contract law.
Where the business has failed to provide the service with reasonable care and skill, or in compliance with certain information provided, the consumer will
29 However, in Scotland, contracts without consideration are specifically excluded.
55
57
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have a right to request the business to put the service right (i.e. re-perform the service, or the element of it that was at fault). The business will have to do so, unless putting the service right is impossible or cannot be done within a reasonable time or without significant inconvenience to the consumer.
In other cases, there could be a reduction in the price the consumer has to pay for the service by ‘an appropriate amount’. This will be available where the business has failed to provide the service with reasonable care and skill (or in-line with certain information provided) and it is impossible to put the service right or this cannot be done within a reasonable time and without significant inconvenience to the consumer. Where the service does not meet the information given about the trader or (where the time for performance of the contract is not specified) the service is not completed within a reasonable time the consumer will also be entitled to recover their costs as a result.
4. Makes clear that consumers can always request these rights and remedies where there is a contract
The Bill makes clear that the statutory rights will always apply and the consumer can always request these remedies, and any attempt by businesses to render them inapplicable will have no legal effect.what terrifies me is the constant reference to the phrase “reasonable” now we all know how “reasonable ” customers are don’t we …
Re: The Great British Media
kwatt wrote:Yes and that is set to get a whole heap worse if/when the Consumer Rights Bill is introduced, scheduled for implementation in October 2015.
http://discuss.bis.gov.uk/consumerrightsbill/
If you retail anything to consumers, including service, you’d better read it.
K.
This piece of legislation is seriously worrying ,both for retailers and suppliers of services (that’s us folks)
It has major implications for the way in which we all work.
Needless to say we will be talking about it at the Feb ConferenceRe: 20 FEBUARY 2015 Coventry meeting
No ,as in previous years although the WTA host it all are welcome ,we just ask that people register.
Re: Co op insurance
I agree Tim I can’t see how they make the numbers add up.
I also notice it’s 5 years including 1 year manufacturers warranty.
The thing is with all these warranties is it depends on who is underwriting them and wether further down the track they sell the policy on to someone else
Finally I wonder who is going to do the work for years 2-5 surely if they use manufacturers then the costs will be high ?Re: Samsung Induction hob error code help
you need an engineer ,if its 11 mths old its under guarantee.
Re: drum shaft or no drum shaft ?
Depends on how long you are expected to warranty the repair ?
We are in a chronic hard water area so always recommend changing shaft as well.
