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Re: The Enhanced Job Process
Its not just Indies getting the flack, most company engineers are fed up of the crap coming from Managers etc etc that could not manage to run a bath never mind a Service Dept.
Re: A Naughty WTA Change Constitution!
Seems someone is desperate to make money quickly without much thought.
Although having just viewed FME, what a joke, the amount of trades available is pathetic and its obviously aimed at promoting the owners business.
As a business idea would get around a D-.
Besides the lack of business on there it would get buried by the more professional sites very quickly.
Why would you promote an index of appliance engineers on the home page of your own repair comapany.
Aide you planning on re branding again soon. :rotfl:
Sorry mate but this stinks of a failing desperate businessman, maybe you should concentrate on the running and performance of that business deal with client complaints/unrepaired appliances rather than wasting your time arguing the toss on here.
Re: DSG/RepairCare Rate Cuts
I get the feeling more appliances will be delivered than repaired.
BER’s will go through the roof.
Cant wait to see them explain this to Mrs Robinson on Watchdog.
Re: The Enhanced Job Process
George Freaking Clooney could arrive dressed in an Armani suit holding a dozen red roses and a case of fine red wine, but will make no difference to 99{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of clients, why, because their already p88ed that the product is faulty, probably never worked well from day one.
Personally I would prefer a guy to look as if he’s spent all day getting dirty under a washing machine than one that looks as if he’s going to an interview, why , simple logic, the dirty one obviously prefers to get a repair done whilst the other cares more about his appearance.
Its very rare for a client (women especially) to understand that appliances contain components that wear with usage and will not run through there life span without requiring some form of service call, which is why all that bulls88t will not detract from the clients opinion of the product and the company.
You’ll never please everybody, especially buying in Chinese products for peanuts and selling them with huge mark ups.
One company currently recruiting is rumored to favor field staff of a certain age limit and appearance, no matter what their experience, in fact the less experience the better as they work on ethic of manipulation, personally I think the managers have a few questionable sexual preferences. 😆
I’ve also heard it mentioned the possibility of a black list, similar to the construction industry, that contains certain names of people with certain traits not wanted and therefore these peeps are unlikely to ever become employed within certain companies.
Re: Job Advert
I believe its Hoover/Candy.
Currently there recruiting Field Engineers and a Southern Manager.
Re: Eastenders – albert square
I’m sad to say it, but only 2 weeks ago a repair man was in the laundrette repairing one of the W/M’s.
It would make a change from the usual drama if an Indesit appliance could be the cause of death instead of Phil Mitchell.
Would be far more real life than some of the story lines.
Re: DSG/RepairCare Rate Cuts
kwatt wrote:
And anyway, haven’t we been here before?
I swear that at times it seems this industry has a great big time machine and just wants to keep going back to the future. Without the happy clappy Hollywood ending.
K.
2008 Comet begin to launch a new service and advertised for Technical Support staff working from our Customer Service Centres.
Basically code for we are getting new work in and our own guys have no idea how to fix it, so we need peeps experienced in products we haven’t dealt with and hopefully these peeps will ensure our guys complete on first visit or we are all stuffed. :rotfl:
I could be talking about somebody else, after a while it is hard to remember which decade we are in. 😕
Re: The 0800 Thread
This thread is written by us the people within the industry and therefore reflects the past history and current feeling within it.
I’m sure many people further up the food chain or those not involved would prefer engineers to go forth and work, but now the times have changed and the internet has allowed the meeting of engineers to move from small groups into a national arena allowing people to gain valuable information they once did not have.
I hope this will see an end to individuals rushing into business decisions based solely on misleading information from agenda seeking companies.
No the last action people should do is ignore UKW site and return to the days of exploitation.
Re: The Most Stupid Things Engineers Say
“Its value for money”
“The product contains non serviceable components that require replacement when they come to the end of their serviceable life span, sometimes that requires early intervention if used outside of there designed tolerances”.
“Your old Neff may have had metal dials, but this product is designed with current EU waste requirements that dictate the use of components, plus your old Neff retailed at £1300 and this one you purchased for £500 you cheap f8888”.
Re: The Most Stupid Things Engineers Say
kwatt wrote:
Exactly.
In days gone by things were a tad easier.
Not really, I hated those Hoover crouzet timers.
You could see components that were blown, you could easily test a thermostat, a heater and so on. But now, well you need to know about resistances, Ohm’s Law, how components react in use and so on. And, worst of all, with the new fangled electronics stuff you can’t see what’s failed, you actually have to use the grey matter and work it out.
Have you lost the plot :rotfl:
Your blaming the engineers for parts bingo whilst admitting today its much harder to diagnose. :rolls:
That’s hardly an Technicians fault and something the industry is to blame for.
But it appears a number of people think that’s okay, the manufacturer or warranty company picks up the tab and heh, if they write it off (in some cases hopefully so) then that’s okay too. No harm, no foul as no-one was injured and the cost of it just vanishes into the ether.
They produce the products.
What I’m saying to you is, what if that isn’t the case? What if this stuff is begin monitored?
It’s really not that difficult to do you know.
Has been for a while, I’ve been involved now some 2 yrs, see previous posts about JTM, I don’t work for a brand or a WP.
Any brand Tech is well aware by their Managers and monthly performance figures.
Brands I work for are also not happy paying WP’s people to represent them and not do an equal standard of work.
On the other hand, we have a massive range of products to deal with, lack of technical support and a myriad of other issues from the other side of the fence.
Means nothing if the person involved in the repair has no formal qualifications.
The irony of this is that, in a good many cases OEM service slags off the small micro and one man businesses and yet they are the very ones that show a tendency to diagnose and repair better. They have more time and they are way, way more motivated as if they don’t fix it, they don’t get paid and they don’t get recommended.
Since the crisis there has become a noticeable increase in Ex technicians becoming self employed and contacting WP’s, then there going out to fix unfamiliar appliances without much success, brands I work for are noticing a large increase in client dissatisfaction, recalls and basically the hassle to which you’ve pointed out.
In my opinion we need not a regulatory body, but self regulation to run with formal recognized qualifications, such as City & Guilds or NVQ.
That way no WP or brand could employ a person without this qualification, lets get back to Brands running Apprenticeships and having everybody with the same skill sets from the beginning.
I cant believe that you cannot understand that a persons ability is directly affected by there qualifications and that parts bingo is a direct result of people not being educated to a level required to do the job.
I would love to see and I’m sure I’ll get shouted at, but our industry the brands should employ 90{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} or more of the field staff, WP’s should be binned completely and any outside work should be vetted and controlled by the brands themselves.
If Mr Smith wants that work then he should be vetted and controlled, if he wants to work independent there is no way to stop him, but at least he won’t represent the brands and any parts bingo is then his/her financial responsibility within there business.
Understanding electronic principles, Ohmns law are all fundamental basics, a person who has not ever studied Ohmns law, electronics etc and there are lots in our industry will never get beyond parts bingo no matter how much grey matter they use.
Then you have to figure in the guys work loads, nobody will travel 300 miles, do 8 calls and complete 100{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} everyday, nobody is going to be happy working long hours everyday. There basically being forced to either lie or cheat so that the last call at 6pm is not going to be another 1 hour on top repairing an appliance that is time consuming to get into to retrieve that piece of glass from the circulation pump, which should by now be understood by the brands to be easier, not more difficult as lets face it its nothing new. No they prefer to stretch out the pressure and if he doesn’t like it there are plenty more suckers to choose from.
But hey the brands are not going to move production costs over Engineers overtime as the Tech probably isn’t being paid overtime, the culture of who gives a crap about the Tech is alive and kicking.
In the current climate they cannot jump ship so oftern as most brands are taking the p88, so the only other options are to either quit the industry or more likely become self employed and hope they can make money.
The later is going to be less of an option once the WP’s are brought into line.
Re: The Most Stupid Things Engineers Say
kwatt wrote:
Conversely, if you introduced mandatory certification, as has happened in the gas arena, the volume of available candidates drops and that forces the rates upwards.
Quality also increases and the amount of muppets reduce.
Glad you got my point.
Which as your comments prove the industry should either put up and shut up or change it.
Anything is possible, but I’ve heard this argument laughed out of so many meetings it will always be battered down.
Why, because its wildly accepted within management etc etc that you don’t require more than monkeys to fix an appliance.
I fear though pressuring the less fortunate members on the ladder of life will continue, staff will turnover and clients will continue to get poor appliances and service.
As for the plane scenario, I’d bet you a bucket of money that no matter how many pilots there are they’d be paid more than the Trolley Dolly.
Re: The Most Stupid Things Engineers Say
kwatt wrote:Sorry Lee, that’s horsesh1t.
You can find degree students to flip burgers in Burger Ming for buttons. Are you saying they should be paid more because they spent the years getting the “qualifications”?
Nobody owes anybody a job, wages are paid inline with qualifications, maybe horse s888t to you, but that is a fact of life.
Go tell the thousands of “qualified but unemployed” that they’re worth that.
You can only fit so many cookies in a jar.
Sorry, you’re in cloud cuckoo land with that one.
K.
Lets hope that next time you fly away on holiday your pilot is paid more than your trolley dolly. :rotfl:
