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Re: Smelly Washer?
lee8 I honestly do not think you have read these posts and this thread thoroughly.
I have NEVER ONCE specified that in these threads that i have EVER stripped a washing machine or any other appliance down for a SMELL complaint.
I HAVE specified that i give the “service wash” chat to customers over the phone!
I have not ONCE said i have “called out” to a smell complaint and took a call out fe for a chat i could of gave for free over the phone ( which u say u do call out to ).
However the “service wash” i remind the customer about is mainly when i install a new appliance for them.
Not too often i get calls from customers with regard to smelling machines, However when i do i give them the info over the phone, Happy future customer hopefully.However if they re-call me in a week or so i will gladly go strip the machine down and charge accordingly for wether its a clean out and new bearings and seals etc OR wether it turns out BER, makes no difference.
A BER would be £30 charged and i will remove their machine to the tip.
A repair will be less than £100 so its half the price of a new one!Simple as that.
Re: Smelly Washer?
I aint sure what your key word actually means.
As far as i was concerned domestic appliance white goods engineers covered “maintenance” as well as “faults”?Or is that just me?
Re: Smelly Washer?
Please take a look at the drum off the hotpoint on this link.
http://www.freeindex.co.uk/profile(lj-domestics)_160439.htmNow lets assume the call i got was for a smelling machine, not a noisy one.
So i call out, give them the service wash scenario etc chat, however i ain’t seen inside the machine just how bad it is!
I really don’t think anything but pure acid would clean that do you?Yet i aint took a screw out to check! Do you think after 30 goes with half a tonne of cleaning agent and £100 on electric to TRY and clear it and it didn’t do u think the customer is gonna be happy iv’e took £30 call out money and gave them advice that “didn’t work this time”.
Just lost myself a customer!
All im saying here is “service” wash information does NOT work ALL of the time.
P.S Although i DO give them the service wash chat over the phone i cannot guarantee it’s going to work Yet i have faith in a re phone call and possibly future work because i didn’t book it in and go grab some quick cash. 😕
Re: Smelly Washer?
QUOTING :I`m certainly not goin to charge less than £80.00 labour for the hassle, i`d rather get the callout charge and walk away.
I like the long term prospects, makin a fast buck today and losing it next month doesn`t interest me.
AINT U CONTRADICTING URSELF?
Re: Samsung j1453s
robbra wrote:Thanks Tim,
Nice to have backup.
Not worth the pratting about cleaning ‘cos it don’t work
Rob 😆pratting about?
i cal it “service”
oh well. 8)
Re: Smelly Washer?
Got a typical example for ya!
Went to a hoover washing machine 5 to 6 weeks ago, 8pm lastnite ( yes it was sunday ) she rang me, apparently since i fitted a new door seal 5 to 6 weeks ago, shes saying the machine has not took cold water since!!, so i said, so is it the first time you have used it in six weeks then? because if it wasnt taking in water it would not complete the cycle! but shes adamant it is since i changed the seal, although i didnt even pull the machine out or turn anything off apart from the power source on the fused spare above the worktop! some people just want to blame what u done before regardless, they think its gonna save them money! but due to kind of getting the blame for a new fault i guarantee its gonna cost them.
Re: Smelly Washer?
That applies wether u took it to bits or not, even a callout and it tuned out to be the fuse in the plug then a week later new fault, you would still get the blame for that type of customer!
Don’t fix it if it ain’t broke?
You wouldn’t of had a phone call if the customer didn’t think there was a problem with their appliance that needed addressing.Like i said, I was more pointing out about how helpful we are with our advice as to how to clear the smell over the phone with regard to service washes and the like to clear the smell, But in other threads there is talk of no work!
Also i did point out i was just as guilty.
So i don’t get your point?
😕If your having recalls on appliances that apparently didn’t need work doing then why were u there in the first place?
LOL.
When you explain fully to the client about last and previous problems where unrelated ( and why ) reassures them and yet builds a bit more trust that will bring future work from the client.
I know what you mean with regard to “its broke again so soon that damn fix it man must be to blame” It happens now and then , Just part of the repair trade i guess.
Re: Samsung j1453s
a possible clue as to they are clogged is remove the lid of machine and look around the seam of the dispenser outer ( box ) if u see dried soap powder around the seam assume a blockage.
A good flush out by removing and cleaning with boiled water normally works for me.
Re: Samsung j1453s
is the spray nozzles inside the dispenser box all black and gunged up? possibly squirting the inlet of water into a direction that allows it to escape?
Re: Smelly Washer?
Or ya could just let em run the cool washes and u get a job out of it down the line ( strip it down and some hard work ) cleaning it out manually!
Afterall its just a strip down job ( bit like a bearing job on the strip down and reassemble side? ) so a 45 minute job im guessing?
Rather than advising the customer about service washes and bleaches etc!
I see theres lots of posts on the “no work” topic!#
Its possibly because u keep telling the ruddy public how “to avoid” having to call you out!BTW this aint as rant or anything, im just as guilty, just a observation lol.
Re: internet advertising
Internet does not work very well in my opinion, never the less a one page index with everything on there ya do and contact details is better than having nothing out there.
Had my own online shop for a while and nothing came of it!The best way to drum up some work is get ya name around in ur local area, wether u been in that area 20 yr’s or not it still pays to advertise.
