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Re: Urgent for any any mods online !!!!!!!!!!
Sorry to post but there appears to be a user spaming again on the public forums goin on about Carolina or sumfin?
Re: Whats the most annoying thing customers do?
This topic rocks. Thank god it aint only me that imagine impaling very large and sharp objects in customers heads.
Customers that seem to be missing a chromosome or 2. Either that or they are a result of inbreeding wind me up to no end.
Or when they call and say ” my fridge aint cooling how can I fix it? ” When u say ” it needs an engineer call” you always get the ” Oh right then. So you cant tell me how to fix it over the phone then ?????”
:rolls:
Customers- cant work with em, cant work without em.Re: The cheek of some customers…..
ooohhh i know those customers so well……..try and tell ME how to do MY job when its them that called for MY help.
Arrrgggggghhhhhhhhhhhhhhhhhhhhhhhhhhh 👿Re: Another Samsung Side-by-Side…..
As prev they wont- if it was maybe a month out of warranty but not six months im afraid
Re: Another Samsung Side-by-Side…..
Err no they wont. if a unit is out of warranty Samsung will not touch it- even if it is BER
Re: Another joke.
I saw a terrible crash on the way to a job today involving one of those new skodas………
-……….. there was marzipan, jam and sponge everywhere!
😆
Re: Another Samsung Side-by-Side…..
Its the evaporator cover in the fridge that needs replacing.
Try the Shop @ link for a price for a part
Re: Samsung Washing Machines
Just had an update from Head Office- if the unit has been sold with a 2 year warranty and the customer has documentation confirming this, Samsung honour the warranty.
At least thats cleared that up…soz for any confusion peeps
Re: Samsung Washing Machines
Legally yep they can. It says in the T+C of warranty on the website that the company has the right to change the warranty period without prior warning the customers.
The warranty cards that are supplied with the units should state the correct warranty period- most of which now state 12 months.
Its not an ideal situation I know- believe me ive been caught in the crossfire but what can we do?
Basically under the new process, Samsung will not raise any repair requests for any units over 12 mths old9 excluding the Silver Nanos obv)Bazza- this process only changed in the last few months so im not suprised that uve been out to machines that are over a year old.
Like I posted earlier- as it stands now, any unit purchased after June 06 carries a 12 month warranty- except the Silver Nanos which have 2 years.
Theres been a lot of problems with Currys- the customers are now getting referred back to them for Mastercare to carry out any repairs for a unit which has been sold with a 2 yr warranty. Being Currys theyre always quick to pass the buck.
Re: water dispensor really stuck ETC (SAMSUNG RS21 dgrs MODE
Egon,
For someone that doesnt want an argument you seem pretty intent on getting peoples backs up- we’ve given you advice, if you think you know better than us that work in the industry fair enuff- but why post on the site in the first place?
Samsung UK and Samsung France are 2 completely different companies- i cannot comment on Samsung France’s procedures as i do not work for them.If you want to complain to Samsung go ahead- they still will not do anything and it will be a complete waste of your time and energy.
One thing I can assure you of- Samsung do not in your words ” screw” customers….
Samsung are amongst the top 20 brands in the world- dont think they got there by giving poor service for some reason.
If you dont want to listen to the advice we’re giving you, fine. But we can all asure you- we are not the people that are in the wrong here.Re: water dispensor really stuck ETC (SAMSUNG RS21 dgrs MODE
Well said Helo.
It is beginning to grate on me slightly the number of peeps these days that think by throwing a tantrum they can get what they want.
Dont think people seem to realise when they waffle on about their so called consumer rights-i use the term waffle as most of the people that try and quote the sale of goods act to me dont seem to know what they are talking about- that the SOG Act lies with the retailer, not manufacturers or engineers.
As I work for a large electronics company and have done so for 5 years I know the policies and procedures as well as the products inside out- there is no way a manufacturer would deny a design fault if there was one.
Helo is correct- there are no design faults with any Samsung appliances- there are however some engineers out there that advise customers of the opposite- These engineers are either not trained correctly on the products or are new to the field.
ATEOTD, customers just dont seem to realise that manufacturers and engineers are running businesses and what can be misenterpreted as us not caring or being empathetic is in fact us working within policies and procedures we have in place in order for the businesses to run and to give customers the best service we can within our limits and means we have available.
Re: water dispensor really stuck ETC (SAMSUNG RS21 dgrs MODE
Ermmmmm a couple of the points you made arent quite correct- if there were any design faults, Samsung would have recalled the affected products.
Also when they say you have a 2 yr warranty- it means 2 yrs nothing more, nothing less regardless of what the fault is on the appliance.
Also within the UK, the sale of goods act lies with the person/ company that sold the product, not the manufacturer.
You can try and push Samsung but to be honest you wont get anywhere.
With regards to the guarantee for repairs- all engineers Samsung use provide a 3 month warranty from completion of the repair. This warranty is not with Samsung but with the engineering company that carries out the repair.
