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Re: Electrue/NESN
Here’s a thought.
ISDA to bin L.G. and then L.G. to go to NESN as work providers. The whole lot would disappear up their own bums, and nothing would get done. They would all end up owing each other money and never reach a solution.
Go for it Richard!!
Rudi
You will find the above in the “Lucky Goldstar” thread.
I laughed my socks off when I saw that L.G.E. had contracted NESN. This may well be the death knell, tee hee. It will be a bit of a culture shock for NESN to be awaiting money, instead of the other way round. I just hope they pay out to the agents prior to being paid themselves, or they may never see the money.
L.G. are famous for not being able to control their accounts. Ask any Service Force agent, or some of your colleagues who deal direct or even Richard Dalley. My contacts tell me that S.F. gave them up for the above reasons. They will all concur this lot have not a clue when it comes to paying money. They are also well known for this in the brown goods industry. Euronics have a constant battle on their hands, but at least they have the luxury of being able to contra finished goods against the account.
This has made my weekend. The old proverb, “Birds of a Feather Flock Together”
Rudi
BenoitMilner wrote:
I have just had a call to say that the manufacturers are trying to say that the control dial was in the off position and therefore could not have been on at the time of the fire.
CLUTCHING AT STRAWS OR WHAT.That doesn’t mean that the dryer still didn’t “time out” after the alleged fire took hold.
Will watch with interest, I hope it all goes well for you.
Regards
Re: The Second Meeting
It was a good session. A lot of useful insigts were gained from Richard Dalley as well as David Parker. Can I thank them for their valued input.
I would have loved to have seen more representatives from work providers as well as manufacturers. They could keep us updated as to how the industry looks from their side of the fence. This is information that is useful to all of us, W.P’s and agents alike. It helps us all when we can be in the picture, and it appears they are screwed down themselves sometimes.
In answer to Richards criticism regards pseudonyms, I admit I’m an offender, but if I came clean I would not be able to voice an opinion on contentious issues. Perhaps the day will come when we will be able to work with an even closer relationship, then we can voice our thoughts without the fear of legal retribution. Regretfully as long as there are Work Providers out there who gain pleasure in litigation, then some of us have to remain underground. I’m am fully aware that we could be taken more seriously had we been allowed free speach.
Rudi.
Re: Electrue/NESN
kwatt wrote:
It turns out that a member doing installation work, fires I believe for B&Q, decided it was a good idea to fit a gas fire with a length of garden hose. Needless to say CORGI didn’t agree nor did B&Q and quite rightly so.Hence every single installation has had to be inspected from what I hear on the grapevine, of course there’s no official comment at all.
K.
It appears something very naughty indeed was allegedly carried out by an agent. I would like to think whosoever that was has never been a contributor to this site. I take it NESN have conclusive evidence and that it was indeed one of their agents that undertook this work.
Assuming the above is the case, and with no shadow of doubt the agent is undeniably guilty; but why penalise everyone else? Surely NESN should have vetted their agents, ensure the fitters were fully trained and have the necessary equipment, certification and expertise to undertake the work. If not, then they should share some of the responsibility; after all the installer was working under their regime and if that regime fails to monitor or indeed maintain the standards this industry demands; then they are as guilty.
Just say for example a garage carried out an MOT on a dangerous vehicle which they subsequently passed as ok, and after allowing the car back on the road, lost their MOT testing licence. Would the department of transport inspect every tester on their books and charge all of them for the privilege, of course not, they would monitor all their testers and weed out the bad boys, which is what they do now.
I do not condone what has happened regards the installation and the fitter should be dealt with in the proper and legal manner. He would no doubt be sacked; if he were an employee the company concerned would also be responsible for his actions and lose the agency as well as the CORGI accreditation.
I can see that NESN needs to cover their backs, but one bad fitter doesn’t dictate that they all carry out such practices. Don’t they trust any of us? This action by NESN looks to me to be a money generator.
Have a good meeting.
Rudi
kwatt wrote:Yes a company called HAS has gone bust so I’m told which is the third Whirlpool Service partner to fail in about two years from the info I have. Not good.
Makes you wonder what one will go bust next and also explains why the Whirlpool guys are unhappy I dare say.
Again speaking volumes isn’t it, but are Whirlpool and others listening? 😕
K.
Well Whirlpool are certainly having problems regards agents. I’ve now learnt that there will be changes north of Birmingham.
The money remains very poor and where the agents are staying faithful they are falling by the wayside due to lack of funds. Whirlpool must be using the same accountant as Merloni used to.
It is more beneficial to deal in computer consumables than to trade in our industry, what does that say?
This of course is a difficult time of year for some, if they have made any money, they’ve been faced with the half yearly tax bill.
Rudi
Re: GB DAR
May I thank those at GB Dar who have been kind enough to take an interest in our ramblings and above all listen. It is reassuring to see a carefully constructed reply; it shows you take an interest in ours as well as your business.
There are a few misconceptions that have been allowed to grow, and there have been things that tend to make us a tad suspicious. A case in point, in the early days, no telephone numbers etc. Everything was done through a fax number, if we were given a phone number, a fax machine would answer it. Doesn’t help working relations when there appears to be no relationship. It was nigh on impossible to speak to anyone, and our list of contact names were nil. A séance with Elvis was easier.
Sharing the work with National Homecare, and latterly British Gas didn’t help either.
The address used to be another issue that raised a bit of concern, i.e. through a box number and the fact the address changed a few times in a short period.
It was curious that GB Dar rose from nowhere and was at once appointed service agents on a national basis. I’m aware from the ashes of C.C. domestics, but there was a bit of a story regards their demise. Most companies have to be running for a year or two to gain a track record, yet GB Dar had proved otherwise. But I must say, you are still here and that goes a long way.
There was the issue pointed out on here by a colleague regards the parts as sent by Servis on an open ended credit system. I know there was no end of problems related to that when Kevin Moat altered the agents discount structure. He gave all agents the opportunity to end the contract if they didn’t like it, and allowed return of parts carriage free if sent back by a certain date. Regretfully the date given was 2 days before most agents received the letter. Things then got out of hand where Servis “lost†documentation on these returns, then in some cases used the services of a solicitors letter to charge for these parts. To be fair to GB Dar, that was not down to them, as it was controlled by Wednesbury.
Regards a crap product, you have to admit we are at the lower end of the market here. The problem is made worse by the location of the machines; usually hammered to death & we agents have to guarantee it in effect against other failures. The write off level is abnormally high as well, due to the above as well as parts cost, and the insurers decide not to bother. It is a shame that this is supported and indeed subsidised by us poor agents. We always say, “there’s no such thing as a recall on these, it has gone wrong again.â€
I won’t take up space answering your points one by one. Some things are historical by now, the fact you have submitted a response demonstrates this. I would like to think you have demonstrated that you are prepared to listen to our side of the equation. Have you ever considered visiting your agents and cementing a stronger working relationship? Putting faces to names goes a long way, and being face to face obstacles are usually overcome easier. A lot of work providers actually do this and the working relationship improves no end.
To answer my point regards a major insurer. I won’t name the company as a lot of water has flowed under the bridge since, and it may no longer be an issue. I will say, they are perhaps the biggest insurers around.
May I thank you for your time. If only other work providers would sit up and take notice as you have done. It goes a long way to improved working relationships. You may be able to take on more agents as the industry is going through a change at present, and there are a lot of skilled people out there who might want to work with you.
Rudi.
Re: Lucky Goldstar
Here’s a thought.
ISDA to bin L.G. and then L.G. to go to NESN as work providers. The whole lot would disappear up their own bums, and nothing would get done. They would all end up owing each other money and never reach a solution.
Go for it Richard!!
Rudi
Re: Samsung
When I saw that D&G had taken this on, I felt for them. I like D&G and remember Threse as Miss Seymour. Always very helpful & done her best to help us agents. D&G have probably thought this was a good one and would be manageable. Well it aint, I would have thought the Brandt fiasco would have dampened their ardour a bit.
I can only wish them the best of luck, and tend to agree that as far as the agents are concerned, they can feel reassured that D&G at least will look after them and give as much support as possible. Unlike some work providers I could mention.
The web-site as mentioned is only the beginning. Wait till the invoices and claims are to be settled. There has been hints regards L.G.E. this lot used to be as bad. A leopard rarely changes it’s spots, we will see.
Rudi
Re: Electrue/NESN
bonzaco wrote:Rudi: One thing is for sure, I for one won’t be doing anymore Coverplan work for the money that was on offer last time. The variation and quality of product, the rudeness of customers and the lack of technical support, together with 50{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} wrong part number enquiries and awful returns policy, just leave that nasty taste. Add to this the 60{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} that needed a second visit and things don’t look too rosy. Too much hassle for too little return.
Bonz my old fruit.
You have hit the nail on the head. It may only be a few lines but you have put it so eloquently and summed it up totally. I did wonder if at one point if I was a lone voice.
Everything you mention is spot on, from the customers right down to the work providers. Whether it is, “birds of a feather flock together, or trouble tends to find trouble,†then yes it all fits. The sad part is, they are doing their level best to pull as many companies down as possible: we are talking about some well-established family businesses here as well, not M.N.C’s. The fall-out could change this industry. I bet everyone wishes they had a crystal ball and saw this coming.
I think there may be a concern regards money and future payments. Can I suggest you reconcile your accounts as soon as possible and ensure you get all the paperwork and clearing done quickly. It may cost you a weekend, but that is better than the financial cost. It has been said on here about large-scale redundancies coupled with losses, get in quick whilst you still have a chance. Take the money & run is a phrase that has already been tendered, I have a feeling there won’t be much money to take soon. Think about it, there is no or very little income, they too have been bled dry by this contract, and there will be casualties. The figures speak for themselves.
Remember PESN and what happened when the Hart group folded. History is repeating itself.
Keep up the campaign.
Rudi
Re: Electrue/NESN
bonzaco wrote:You dont have to wait until April Rudi we’re scratching for crumbs now!
Yes you are dead right there, it all hinges on what area you happen to cover. If you are in a patch where CDSL have found coverage, then yes the work has already stopped. The 3 Month notice period wasn’t a lot of use in that case, as you never had the opportunity to assess the business and organise a restructure whilst the work was coming in. In effect you have lost that buffer zone. The good side may be that NESN should have a little bit of money available in hand to pay you; whether that will be up to date remains to be seen, but take it from me the coffers will be dry in 6 months time. Now the work from NESN has stopped at least the debt won’t continue growing.
Then of course there are the areas where at present CDSL haven’t got it all together, what happens there is anyones guess. The ones that will do better are those who saw the light over 6 months ago and told NESN to stuff it. They now qualify if approached & they agree terms with CDSL. But maybe they will be out of the frying pan & into the fire, I suspect too many people have caught a cold on this one and there may not be many of the previous or existing network who care whether they do this work or not.
There was mention of service force agents doing this work in some areas, it appears they may be trialing it as CDSL have a 3 month “gentlemans agreement”. If the S.F. agents cannot make it pay and there is an easy get out, they may well take it. Again time will tell.
The next 12 months will be interesting to those who are on the sidelines.
Watch this space.
Rudi.
Re: Electrue/NESN
Some of the isurance companies that have been using NESN are now recruiting agents direct. Can’t understand why.
NESN’s website still proudly say they are accredited repairers for MFI. I think it is about time they updated the site.
Come April 19th what have they got to offer the agents who have remained faithful or felt they were locked in? Once the termination period ends, these poor companies will be left with crumbs off the table and no reassurance whatsoever.
It is all politics and we are under the mushroom cloud regards the fall-out.
Rudi.
Re: Independant Service Domestic Appliance Limited (ISDAL)
Del wrote:Richard has earned himself a few more brownie points with his handling of Maytag work. I agree with Rudi we should all be as quick to praise as we are to criticize. Regards as ever Del
For those who don’t get this, take a look in the Electrue/Nesn section in the rumour mill. Page 16 I think, there is a posting of mine which will expalin the above in a small way.
Says a lot that there needs to be 16 pages so far regards NESN & they still don’t get the message. Inransigent or stupid? We may never find out.
Rudi.
Re: Electrue/NESN
Perhaps this should be in the ISDA thread.
I’ve just had come to my attention a letter sent to their agents by the Service Director of ISDA regards they no longer being responsible for the repairs of Maytag Appliances.
The letter goes on to say:- “It has been decided, very amicably, that Maytag will look to maintain a network of Service Agents on their own. It is very possible that Maytag will approach you to become agents for them. We, obviously have no complaint if you wish to work with them, as this must be a decision made by you taking into account the financial package and other key performance requirements requested.â€
What this demonstrates is the distinct difference between a company that works with their agents, rather than against them. This shows and reinforces why we as a group appear to pillory one company yet praise another. It is also an indication that money isn’t what drives us, but good working relations; being that ISDA rates perhaps aren’t the best.
If any company feels we are on a campaign against the industry as a whole, then I hope this will prove as I’ve always said, “Those that victimise could well become victims themselves.†Regretfully the company in question is determined to inflict as many casualties as possible. I would like to think perhaps, ISDA has considered the fact we are on the case. However I suspect that in truth they are just working as a normal decent company with the interests of their agents and the industry alike.
There are lessons that can be learnt here regard those who maybe should have listened.
Another little snippet regards the “Divorce” between NESN & CDSL. A local NESN service agent to my area tells me he never signed the NESN contract. The reason being he was relatively new to being self employed and he took the contract to his local business support officer; (part of some new government initiative who helped him to get established). This officer told him to either accept the work without signing or reject it wholesale. He chose to work without signing. Now he is being pressurised by NESN to sign up. Bit late now I suspect.
Rudi
Re: Beware this scam
I had 2 of the Data Protection act ones on Friday & they got my name wrong? They don’t get it from the DASA list as 1 of my companies has no connection.
I am registered with the Fax Preference Service as well as the Telephone Preference Service. Both set ups work very well, especially regards tele-sales. We get very little unsolicited traffic now.
Rudi.
