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Re: Handepay Merchant Services
Hi,
The Terminal Rental is about 3.00 PM cheaper, and the rates quoted were
1.6{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} Credit Cards
and .17p Debit CardsDo these other people charge transaction fees per transaction ? and what are the rates for Company Credit Cards, Refunds ?
Re: holiday troubles
what a terrible story and rotten experience ! Personally I would not be giving up with TC, pursue it as they must have a duty of care for customers, after all it was TC who selected this particular hotel for their guests and as the hotel had such a woeful security plan and staff with a unhelpful and obstructive attitude they are jointly responsible with TC, as TC is the easier one to get at thats where I would be laying my Trench Helmet, just because the lads had been out for a few beers does not lessen the duty of care to operate a safe and secure environment for the guests.
Re: Domestic Appliance Testing
Couple of enlightening documents as regards Appliance Testing and use of the appropriate tools.
I was curious about Page 4 regarding the use of the Clamp Meter to observe Earth Leakages, which states :
You can even observe the earth leakage potential by clamping the earth lead as in the final illustration below: – This is true but what about the following scenario ?
To check the earth leakage in a single-phase circuit, one method is to clamp the meter round the live and neutral conductors simultaneously. The currents in the conductors should, of course, cancel out so that the instrument reads zero, but if there is any leakage to earth this leads to a difference in the phase and neutral currents, which can be read from the instrument display. Alternatively, the instrument can be clamped around the earth conductor so that the current flowing in this is measured directly. It should be noted, however, that this will not necessarily show the total leakage, as current may be finding its way to earth via routes other than the earth conductor.
I did of course take onboard that you did specifically make reference to reading Earth Potential Martin.
I have always used a Megger, Multitester, Clamp Meter, Polarity Tester, Digital Thermostat and all of these tools make my job a hell of a lot easier, in the case of the Clamp Meter its invaluable for integrated appliances !
Re: Hotpoint BD32 not heating above 160ish…
Get the Element tested by someone who has a suitable tester for both continuity and Earth Insulation. You might also want to check the Fan is operating correctly if both are ok then it must be your Thermostat.
Disconnect the Appliance BEFORE working on it !
Re: When is Service not a Service ?
Ah Manuals, Personally I loved Manuals and carried boxes of the things on the van. Even in todays electronic world there’s something about opening a manual near the appliance and following a circuit or Cam Chart, Mind you I have worked with engineers who were unable to read or make any sense of these valuable items and I have often wondered why they had trouble or could not be bothered to apply their minds. Changing the original topic what I like about this forum is that we digress into subjects like previous vans, wages, call volumes, whilst we were originally discussing errant engineers.
🙂 I heard today that martin used to work for MI5 ?
Re: When is Service not a Service ?
Apologies my dateline was wrong, I meant to say the year was in fact 1986 not 1991 !
Martin I worked for C.I.A
Re: When is Service not a Service ?
Actually I was referring for my part to life in the world of service 1991, so this is not that far back in the scheme of things, our company was the first to have engineers issued with Micro Computers, by way of which not only all work was passed electronically to 300 engineers, but all stock was controlled, accounted for as well as Invoicing being printed at the clients site. So none of that is out the ark, lol
ps thanks for the pointers on the quote instructions Lee8
Re: When is Service not a Service ?
Martin wrote:
squadman wrote:
Martin the benefit of showing explaining how to insert a quote would be greatly appreciated as I cannot see how that’s done,First hit the ‘quote’ button of the post, as I did here. Then you can delete the text you don’t wish include otherwise you quote the whole spiel, again as I did to your post. The text should be preceeded by
postees name wrote:
And after the last character in the text insert /quote inside the brackets[ ]
I hope from that you catch my drift?
TESTRe: When is Service not a Service ?
Martin the benefit of showing explaining how to insert a quote would be greatly appreciated as I cannot see how that’s done,
The working scenario that you describe is very familiar with me, for me, my early days in this industry was that I worked at a independent for about a year wanting to learn this trade. However I could not learn what was need in that environment as they didn’t have sufficient knowledge to train or turn me into a engineer.
Being naturally inquisitive I needed to move on, a lucky set of subsequent circumstances saw me employed by a manufacture, the training with that company was simply excellent, the first six months was attending a purpose built training school run by two instructors who knew their stuff, theory and practical was studied in modules for firstly cooking, Laundry, Refrigeration , Dishwashing and finally Microwave. Study of Electrical Theory, Operating Principles, Cam Charts, and hands on with Real Appliances with faults manufactured by the trainers and this went on for a whole Year !
At the end of each module a Test was sat and then you were sent out with a Experienced Engineer to watch, question and do with them, Team Supervisors would check your progress with the Trainers and Improving Engineers and once they were satisfied that you were at the point where you could be let loose they gave you a van stock and vehicle, All stock was checked by you not only for stock check but also so you knew what you had on the vehicle. Then it was hardcopy manuals, Microfiche, You were given 4 jobs to complete on your first day out alone, Despite the fact that I had all this comprehensive training my first day out alone was apprehensive and no amount of training can prepare you for the Real World and Mr Punter. However knowing what I know now I know that the training we had was expensive for the company to provide and what I learnt there has stood me in good stead for today. My values as providing honest reliable service run in a professional manner have never left me as that’s the way I was cultured, so yes I do have credentials of which I am proud to which Lee8 refers to.
Having Ten years of working in a tight professional team we never had jobs where we left a mess for a fellow engineer, unless holiday cover saw a engineer come from another area team to work, leaving a dirty back yard was frowned upon and would not be tolerated and those that worked in that fashion never lasted.
I left for reasons of incompetence on the companies part once they fell into bed with another company who wanted things run which did not suit engineers who wanted to offer good service, in fact most of us in my Team did leave for those reasons, I was able to return to the Indie I worked at originally fully trained and now run that company myself using the values I describe.
I do not think training is of this quality now days as most of the companies want experienced engineers so all they have to do is brain wash them into their ways.
Had a customer in this morning who is another Indesit Customer, the story with this one is that the Indesit Engineer has been out and repaired a damaged Tub damaged by a coin with Silcone !!!!! Now its flooded the floor !De Ju Vu ! 🙁
Re: When is Service not a Service ?
iadom said:
customer and company in 1970 was totally different to what you describe.
Exactly !
Re: When is Service not a Service ?
Lee8 Stated:
The lack of regulation in the UK domestic appliance industry and the non compliance in Europe of EU guidelines would indicate that there is no significant need beyond indemnifying liability, so no worries mate
So what your saying is that as long as engineers are covered by insurance its not a concern ?
Really ? In the event of a claim under such circumstances this would be a loophole for an insurer to walk away, Duty Of Care Springs to mind for starters,
its certainly an amazing attitude thats for sure,The reason I posted this was to highlight that the service on offer is disorganised, in this particular case UNSAFE, with a engineer who may have well performed his diagnosis from his van, where does it say that I cannot post such a topic ? .
Still it seems from the content of your replies and some of the things put forward that this service level is acceptable, standard practice so excuse me if we now perceive that this is also your modus operandi. :sleep:
