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Re: Comet Service & Customer Aftercare
helo_75 wrote:not likeley to be wholey accurate im afraid
i work there remember, and i think thats been made to look a whole lot worse than it is/was I know what you posted was incorrect
Really ? Unless you are involved in this particular job how would you know if its correct or not ?
Connect have stock of all the parts to complete the repair, Comet do not and according to Comet Service their suppliers do not have stock and that is what Comet have told the customer.
So there is no more to it other than Comet expect the customer to wait weeks for spares to arrive which are lets face it, spares that are regular fast moving parts. This is not a case of some customer whining or exaggerated claims either, Maybe there is a problem with the service operation in this particular location as this same customer had a whirlpool condenser dryer three months back that required repair. When Comet or their insurers sent out a ( engineer ) he did’nt know what he was doing ! He firstly diagnosed a PCB failure, he said that he would order a PCB, this same customer heard nothing more until they phoned only to be told that the spares were on order and they would be contacted when in stock. After another week the customer was phoned and told the spares had arrived and the same ( engineer ) would be back out. When he arrived not only did he have the PCB but also a heater assembly and some stats.
He then fitted that little lot and the appliance was still faulty ! on both visits he kept ringing somewhere and speaking to someone about the course of the repair.Now I am not saying this was Comets own service engineers but maybe a third party service agent instructed by the insurance company handling Comets aftersales work, eitherway as far as the customers are concerned they take the insurance out at Point of Sale and its Comets name on it.
Sorry to disagree with Helo 75 on this and before it starts I am never suggesting that that Comet Engineers are anything other than professional but in this particular case something has gone very wrong.Re: Connect Guarantee
I dont know why you are ringing them with returns as its all done online through the connect website, we have been using this for the last couple of months and it seems to work for us !
Re: PCI DSS
In the case of Barclays Merchant Services they make it relatively easy for you to become compliant, their partners a company by the name of Security Metrics charge £ 11.99 for enrolment into the scheme and you complete a online form in the process, doing this makes it easy as well as saving you monthly fees imposed by B.M.S and in the case of businesses who do not trade via the net and have only a fixed or mobile terminal its really all about keeping the card data secure, obvioulsy if you keep the data in a digital domain you require suitable measures to keep safe as you become responsible for any errors or fraud as a result .
Other than this its straight forward.
Re: card services
Another option is to obtain a Apple I Phone, there are various apps that you can use to process card payments, the data is free as its in with your monthly tariff, theres no monthly fee for a terminal, you pay per transaction.
As with any mobile data solution coverage can always be an issue and I cannot see that improving any time soon. My solution is that as I have premises we phone in and process the transaction while at the job so we know we have been paid before we leave the job, this would also work if you work from home and say the good lady is at home all day.
Re: Fault Code E10 on ISE 5 Mark 2
Hi Kenneth, Looking at the manaul the fault guide only goes up to E09
but I will check the pointers you have specifed, thank youRe: The Price Of Fuel
Kwatt Said:
Let me make this very clear though, I am not anti-conservationalist or anti-environment in any way, shape or form. I am however extremely opposed to some of the tactics being employed, the scaremongering and the use of “global warming” to raise taxation with no environmental benefit whatsoever. If government wanted an answer to the problem and wanted clean/cleaner energy then they’d invest the tax raised in the endeavour, they don’t. They spend it winning votes or moats, apparently.
Yes, cynical. With good cause until proven otherwise.
Yes your right of course this global warming issue is disputed by leading scientists and it is very unfortunate for the UK population that this goverment have seized the opportunity to use this to claw money in the form of so called Green Taxes, when you look closely I see nothing that this goverment does that can be described as Green, if this world were near catastrophic disaster ALL goverments would soon implement real green polices and without reiterating what I have said before there are so many things available now that could reduce carbon output at a fraction of the cost of what we are being ripped off for !
The trouble with real green polices and technologies is that there is little money in it for goverments and even less for the big boys who generate power and all the time this scenario exists the public will be the whipping boys who pay as these vultures see fit.
Now I must get back to planning the revolution !
Re: wheres the work gone?
Yeap ! up until last Tuesday we had been very busy then it all dried up,
this week has started a bit busier but I agree with others that its down probably to the end of month bills dropping on the mat after christmas and hey ! they can;t be walking around in smelly clothes for long ! ( Can They ) 😉Re: Advertising with BT Customer Street Websites
Exactly !!! The Yell rep tried to hook us into their web design and to be honest I let him rant on telling me how he could have me up the listings and how we would have everyone ringing for jobs and our profits could well go through the roof !!! Ha after he finished he made the mistake of asking me if I had understood what he had gone over and if I had any questions. Well after I asked him one question after another he was soon out of his depth and couldnt answer any of them telling me that he would need to get someone from the web office to call me.
As we do use Yell.com as an advertising vehicle Yell did ring me and started giving loads of stats on how they were building our business and stats of all the hits they had refered to our site. I asked them to send me the stats to look at, when they arrived I compared them with my own server stats and they were a work of fiction, when I called the rep and the web office they were unable to comment and said they would need to look into it. Well I dont know if they did but it was no surprise that we never heard anymore from them !
Ah ! the silence told me all I needed to know, Beware !
Re: Rogue Traders BBC Wed 10th
If you click on the above link and then look at the .How to avoid rogue traders section.
One of the points is avoid businesses that have a residential address. 😀
What a load of B******S , although I have a town centre address does that make me any more bonafide than if I ran the business from my home address ?
How these idiots come up with all this amazes me after all Gordon Brown trades from a residential address so perhaps thats where they got the idea of rogue traders !
Re: Advertising with BT Customer Street Websites
Good advise Lee, my son works with a leading web development company and he is a webdesigner with them. They have a impressive portfolio of high profile clients who have spent big bucks on elaborate websites and you would be amazed at how much these companies have at their disposal for webdesign, these companies pay monthly service retainers costing not hundreds but thousands of pounds for SEO to maintain their profiles at the top and that is the only way to ensure these top places. The likes of Yell and the rest of them have very basic and in some cases amatuer like web design capabilites and I would say that you are much better off with a local web design company to build a decent site but dont get drawn in to elaborate looking sites with bells and whistles, save money for SEO to get you up the listings against your compeditors would be money well spent.
When I look at some of my compeditors sites they range from obvious DIY efforts to some which have cost them serious money but still lack the impact of what is really needed in our particular trade. Try and look at the various compeditors sites not only in your area but also country wide, make notes, steal ideas which appeal to you ! and sit down and sketch out rough plans of how YOU see your site based on what you have put together, this way when you find a web company for your design you will have a much better idea of what you want from it and more importantly so will they. Then haggle the price as much as you can 🙂
Re: Vented Tumble Dryer – ISE, Maytag, or Miele?
What an interesting thread ! 10/10 for Kwatts unrelenting patience.
For whats its worth Northener as an ISE agent I can tell you this, in three years of stocking the ISE range of appliances we have had very little trouble at all, in fact 90{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of all issues have been customer related i.e overdosage of detergents, failure to READ user manuals and the like.
Out of all the appliances we have sold I have had one and only one customer who rang and ask us to BUY a ISE 5 back. Upon questioning this customer I asked for their reasons why they wanted to part with the machine, yes I was very interested in the reasons.They were unable to answer only saying that his wife did not like the machine ! they could not say that the machine did not operate correctly or that it was inefficient in some way. So in the complete absence of any factual reason why the appliance could or would not furfill this particular customers desires there were no reasons to get rid of it. My advice to them was to sell it privately as based on the odd reason they had stated was not one that I would swap/refund or take back.
There’s nothing wrong in doing homework prior to a purchase but I would be very intersted to know of another manufacturer who would go to the lengths that Kwatt has to even listen to some of your remarks and questions, thats of course assuming that you could even contact someone of suitable knowledge in one of those companies in the first place.
If ISE was naff product we would not entertain the range, lastly most of the customers I have sold ISE 10 products to are people who are surpsrisingly informed and nearly all of these clients have done the math and investigation into other comparable makes versus ISE, these clients have all choosen ISE as their prefered purchase.
Re: Crooked Customers
Sold a guy a ISE 10 and ISE Dryer and the guy handed me £ 1450 in twenties ! My Kind of Punter I think 😀
Re: dogs
Normally Pet Insurance covers such an event if a claim was made other than that its down to the owner to maintain proper control over the animal. Having a dog myself and being a dog lover I have myself encountered dangerous dogs, dogs are just like people most of them are fine but every now and then you get a nasty one !
