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Re: appliance fires
I see the fridge freezer model that allegedly started the blaze in Grenfell Tower (Hotpoint FF175B) has been declared “low risk” by product safety investigators.
http://www.bbc.co.uk/news/business-44125844
I’m assuming it has a plastic back?
Re: Whirlpool to do a recall on Hotpoint dryers
I repaired a Dec 2015 dryer yesterday (melted jockey wheel). There was a 3mm hole in the back of the drum where I expected the rivet to be, but there wasn’t an obvious rivet head. So either the rivet was missing on this dryer or there is something crimped on which is not a conventional pop rivet.
Re: Whirlpool to do a recall on Hotpoint dryers
Check out ebay listing 332616200874 – rivet visible on photos 1 and 2. This could have been through the service action though, rather than factory fit, as model introduced July 2014.
Re: Whirlpool to do a recall on Hotpoint dryers
I haven’t got a photo or diagram, but have seen a few. It’s through the back of the drum, pointing outwards, just inside the foam seal.
Re: Whirlpool to do a recall on Hotpoint dryers
I don’t think the ex-Hotpoint engineer on the episode thought through his explanation of what would happen to dust dislodged from the rear seal by the rivet. He said the dislodged dust could only go back through the slot and into the heater. This makes no sense to me as the airflow through the heater box is in the opposite direction, so any dust lifted by the rivet would get blown into the back of the drum and then into the filter.
The real question in my mind is whether the rivet will have any effect at all, since the reason the dust is building up inside the seal in the first place is that blocked airways are forcing dusty air into the space between the drum and back panel, so I would expect the rivet to do no more than mix up the dust while it builds up.
Re: air chamber
Bigger chambers now, maybe? I remember Graham Dixon advising putting some nuts through the small opening of the chamber and shaking them around to clean off the sludge. 1980’s/90’s Hoover machines spring to mind. These days I seem mainly to come across the problem with Miele washing machines – Immer Besser of course!
Re: Customer refusing to pay up despite agreement
Or, you say something like:
“Well I’d need to do some diagnostics, but for your washing machine, quite likely it could be a failed heater. For that scenario, you’d be looking at at around £90 parts & labour, of which £40 for diagnostics. Obviously, if it was something like a burnt out motor, it could be a lot more expensive, but that’s pretty rare. Would you like to make a booking?”
Around 80{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} will say, “That sounds reasonable, when can you come?” 15{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} will say, well I suppose it’s cheaper than a new machine, when can you come?”, 3{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} will say, “Can I chat with my other half and get back to you” and 1{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} will say “Forget it mate, I’m not paying that much”.
It’s the 1{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} who say “I don’t care how much it costs, I just want it fixed” that I am more wary about.
Re: Customer refusing to pay up despite agreement
I’m with Martin on this one. In 13 years of trading, approaching 10,000 jobs, I have only had one customer that didn’t pay. Yes, some others did require a little patience, but in general I believe, if you take care to explain your charges up front, and deal with them reasonably, they will be decent in return.
Re: kitchen cupboard damage
It may be worth trying these people:
http://www.plastic-surgeon.co.uk/
I don’t know how good they are at structural damage, but as far as the finish is concerned, I have heard they are superb.
Re: Tumble dryer lost sock compartment
An effective second filter, it seems – the heat exchanger looks completely clean.
Re: Antimicrobic
They are not the first to claim similar. Announcement from 2013: “Like any Haier washing machine, the Intelius comes equipped with Smart Antibacterial Treatment (ABT®)”. Admittedly, Haier do tend to be at the forefront in white goods technology…
Re: Plug in power meter
Most clampmeters only work on one phase ie live or neutral, so can’t be used on an appliance without dismantling. Megger used to make a multi-core clampmeter – MMC850. If clamped round the mains flex it tells you how many amps are passing through – a very quick indication of whether the heater is working. Sadly, it has been discontinued, but if you find one second-hand, worth every penny.
Re: Qualtex Account Closure
To be fair, I think Qualtex struggle with their decentralised warehouse system. So, for example, BSH heat pump 651956 is showing out of stock on my account (shipped from Denton), whereas their eBay retail arm LM Electrical (possibly shipped from North West Depot, as used by their ASW retail offshoot) show 2 in stock.
It seems crazy that their eBay price is significantly cheaper than on my Qualtex account once VAT and delivery are taken into account. Maddox are currently offering me the best price, 25{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} cheaper than Qualtex taking into account the cost of delivery.
Re: Qualtex Account Closure
What information is there to steal? I have heard suppliers using this argument, but just don’t get it. What about John Lewis, Currys or Amazon – do they ban customers from their sites when customers don’t order? I think there is a lesson for distributors here – banning customers from their website doesn’t generate income or profit. Stock availability, attractive item and delivery pricing, reliability of order fulfilment and good customer service do.
Re: Liquidation
Their registered Company name is Premlec Limited. They’ve been around since 2001, but I think their ownership changed more recently. There is no particular sign of trouble on the Companies House website, other than their last set of statutory accounts showing a fall to negative net worth.
