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Re: Yet another gripe at connect.
I’m with Graham on this one.
I face a dilemma when I buy a genuine part and it doesn’t arrive in genuine packaging as one of our key selling points is that we fit genuine parts only.
If I receive a part in non-genuine packaging, I’ll give the supplier the benefit of the doubt and use it, but only if I’m sure it’s identical to the genuine part. However, I’ll make sure not to use that supplier again for that part. If it’s not identical to the genuine item, I ask for, and generally get, a full refund.
Most problems have been with belts, heaters and door seals. And for Servis, unwrapped seems to be the norm.
All the major suppliers I deal with seem guilty of blurring the distinction between genuine and non-genuine to some extent – in no particular order Connect, Masterpart, Nedis, Parts Center and Qualtex.
Is this an issue for anyone else?
Re: Whats the most annoying thing customers do?
Cancel a booking at the last minute as the machine’s working again
Bosch dishwasher anti-flood system activated. They’d had a blockage under the sink which had caused a flood. Arranged that day to call between 12 and 1.
15 mile journey to customer’s house, parked on her drive on the dot of 1, just getting out of van, a text comes through from my office, no need to call any more, machine working again. Rang the bell, smiling customer says someone should be getting in touch soon, no need to come in as machine working fine.
“Well, I may as well come in and do a basic electrical check, just in case water got into the electrics.” No, she’d rather not, as then she’d then have to pay the call-out charge. Well, as I’m already here, I’ll have to charge you anyway.” “OK, you may as well come in.”
Found slimline integrated dishwasher tilted precariously to the rear, bottom of door sticking out around 2 inches, top of dishwasher ripped from worktop fixings. “At least I’ll be able to line that up for you properly, not good for dishwashers not to be level.”
“That was the people who lived here before, they put the kitchen in.” Funny that, I thought, everything else in the kitchen lines up nicely. I suspected she’d looked on the internet after I had spoken to her and thought she’d try tipping the water out.
Anyway, I adjusted the feet, and sure enough, the anti-flooding system activated again. Sucked out most of the water, insulation test OK. Tied up drain hose to prevent further backflow from sink. I got no thanks from the customer, but she paid without quibble.
Re: Current Callout/Repair Charges for Manufacturers & B
Just found this thread. Did my own ring round a few days ago (West Midlands):
BSH – £69.50 for first half hour, then £4.50 for every 6 minutes thereafter, plus parts; or £129 for 12 months cover including parts
Whirlpool – £85 + parts; or 10 monthly instalments of £14.90 by direct debit, including parts
ServiceForce – depends on appliance, freestanding washing machine £60 + parts
Hoover – £96.50; plus parts if machine outside 5 year parts warranty
Re: Hotpoint WM51 door latch puzzle
Thanks for tips, the latch spring is correctly located, all the parts I’ve tried are genuine, but maybe the lock cover plate (bezel) already on the machine is not (customer mentioned he’d had someone out previously with same problem a while ago).
It’s as though the latch is a bit too short so that it doesn’t reach behind the bezel unless pushed really hard, and then only every other time or so.
Re: Tesco Selling Bosch Washer For £99.
Please don’t take my comment about Smeg washers too seriously – definitely tongue in cheek, though the story is 100{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} true. I too rather like Smeg machines, though they don’t seem as durable as the more expensive German-built Bosch/Neff machines.
Looking at the website, the one Tesco is “offering” may well be a Bosch-manufactured machine anyway, certainly if the original selling price quoted is realistic.
Re: Tesco Selling Bosch Washer For £99.
Is this one of those rebranded Smeg machines, if so would £99 actually reflect its true value…?!
A brand new Bosch branded Smeg washer dryer I went to a few months ago had just been installed by Magnet, whose installer couldn’t work out how to make it work. The customer couldn’t figure it out either, neither could their computer programmer son. They phoned BSH for advice on how to operate it (as advised in the user handbook) and were told no help could be given over phone. The irate customer put the phone down and begged me to come and explain, even though she was outside my area.
When I went, it took me a while to figure out how to set programme options, it really was the least intuititive control panel I have ever seen. Then I found no motor action! I advised the customer to call BSH again for warranty repair. She called BSH while I was there and handed the phone over to me to explain the problem. I never heard the outcome, so assume it was fixed alright in the end, but don’t know whether she managed to recover my £30 call-out fee.
Re: Bosch or Gorenje or what?
Thanks, Iadom, reassuring that others have found the same. Note that Bosch have changed the part number to 498557, priced lower at £53.50+VAT, no change to the element though, just the packaging! Identical batch numbers on the element.
Re: Bosch or Gorenje or what?
A word of warning if you are buying these heaters into stock. In the last six months I have obtained 5 of these heaters from 3 different suppliers, of which 4 were low on insulation resistance when received (2, 2, 5, and 100 megaohm). All 4 dropped substantially when heated up, at least two of them enough to trip out the electrics.
Re: Smeg dishwasher mains filter modification
Thanks, maltheviking, there’s probably some truth in that, and this dishwasher doesn’t have a circuit board anyway. However, I thought mains suppressors were legal requirement on all appliances. I guess there would be some interference every time the power switches, albeit short-lived. I’m happy with the wiring connections needed, just need to find a safe place to mount the new one. So if anyone’s done this before, I’d welcome any tips.
Re: TC470 Door Lock Cables
Sorry Kentish, I used the wrong word, certainly no criticism intended, in fact very appreciative of everyone’s help. It’s just I’m a bit of a purist and think it’s a shame the replacement part Electrolux supply doesn’t work without modification.
Re: TC470 Door Lock Cables
Thanks for all your suggestions. I went back with two replacement lock assembles today, but they were as bad as the other two I’ve had previously. The old lock assembly has around 1mm free play in it’s (unbroken old style) cable. The new cables all have around 3mm free play, far too much. I’ve used Kentish’s suggestion, which effectively stretches the cable outer to take out the excess slack. Now works perfectly. But why should we have to bodge like this? 😐
Re: TC470 Door Lock Cables
Thanks for your suggestions – perhaps they’ll appear in an Electrolux Service bulletin one day!?
Qualtex contacted Electrolux today. Although Electrolux allegedly reported that they’d “not had any complaints”, they added “you can’t tell if they’re faulty until they’ve been fitted”. Sounds to me they may be aware of some duds out there but haven’t done anything about them as they are difficult to identify.
Let’s see whether the replacement’s any different when it arrives tomorrow.
Re: TC470 Door Lock Cables
I’d like to resurrect this topic.
I’ve bought two latch assemblies recently (part no 1258266079) for separate jobs, the first from Parts Center, the second from Qualtex.
I managed to get the first machine working (just) by fitting a new button as well, and not pushing it fully home, although that wasn’t brilliant as the button then stuck out around 2mm from the fascia.
Now I have to do the job on another machine (a TC485), but the tolerances are just too far out. When installed, the latches barely move from their closed postition when the button is pressed.
The cables on both these assemblies were too long (or the cable sleeves too short, whichever way you look at it). Does anyone know if a faulty batch of these door lock assemblies were made?
Re: Indesit / Hotpoint dishwashers
Can anyone shed any light on an overfilling issue I have been unable to resolve on an Ariston AS100 slimline dishwasher, which I think is the same basic type as discussed here? There are signs of persistent overflow into the base. Once the machine has stopped filling and the door opened, the water level is about 1 cm deeper than normal and lapping at the holes in the overflow “turret”. I have previously replaced the pressure switch and pressure hose and today I replaced the sump (in case of blockage in the pressure chamber) but neither has made any difference. The filters and spray arms are clear, and it’s clearly not a detergent issue as there is no foam.
Re: Hotpoint washing machine strange motor action problem
I returned to the appliance today, equipped with WD420G EEPROM (part no 1604952 for hot and cold fill) and power module (C00108933), as identified from the latest Partfinder release.
I took the old board out – but there was no removable EEPROM to replace! I then swapped the whole board, but the machine wouldn’t work at all (several fascia lights lit up and the programme wouldn’t start). I put the old board back in and the machine was “restored” to its old half-hearted drum action on wash.
I rang Hotpoint parts, and they went through a whole series of old and new part numbers, depending on the code label on the module cover. These were from a technical notice not included on the current release of Partfinder. The module fitted to the machine I was working on was apparently not listed, so they were unable to identify the correct replacement parts for this machine. The new one I had obtained certainly had a different code number from the original.
It seems the information on Partfinder may be incorrect, and/or not cover every production variant. Has anyone else come across this type of issue with Partfinder?
Meanwhile, my customer decided to “cut his losses” and get a new machine, as he didn’t want any further delay in getting it fixed. He was clearly annoyed though at scrapping a £400 machine after just one year, and won’t buy Hotpoint again (although it transpired in conversation Indesit was still firmly in the running!)
He offered to pay for my time, which I turned down, as I was content to “cut my losses” also, and not get dragged into an onging saga. Now the heat is off, I will pursue with Hotpoint to try to understand what went wrong.
