Forum Replies Created
-
Posts
-
Re: Zanussi’s policy on early drum failures?
As far as I know this is a business to business transaction so the Sale of Goods Act wouldn’t apply. In any case as it is more than 6 months old, the onus would be on the buyer to prove it failed as a result of faulty manufacture.
Re: AEG Favorit 60870 PNC 911917606/02
I came across a built-in variant of this AEG dishwasher yesterday with flashing interior light – very annoying (F88070VI, PNC 91193860102). I assume it is a fault with the LED assembly itself. Does anyone know if it’s replacable from the interior, as the dishwasher is rather heavily built in to a “bespoke” kitchen. I didn’t investigate too far as I was short of time, and the main fault, a blocked sump outlet, was quickly sorted.
Re: Servis M6003S-1 door seal inner clamp ring
Fantastic. You’ve reminded me that AWS should be first port of call for all things Servis. Is the new version of MFI Identifier out yet?
Re: Repair authorisation
Under the Completion of Contracts in the Consumers Home legislation, the customer is entitled to cancel any work agreed while in their home unless you have given them written notice of their right to cancel within the next 7 days and they have signed that they want you to start the work before the cancellation period has expired. You have to use the precise wording and format set out in the legislation.
If you haven’t got this paperwork, they can cancel the contract and don’t have to pay. The so called “Doorstep Selling” regulations discussed here before which came out 2 years ago. Rediculous but true. No point suing but I guess no harm in trying to negotiate.[/list]
Re: Indesit washing machine explodes
On a similar thread, Which? magazine reported this month that 2 Candy machines had “exploded” in Germany, in one case causing minor injury. Candy told Which? this was due to weak drum seams on a tiny proportion of high spin models produced up to 2009. No mention that these models mostly branded Hoover in the UK!
Re: Santander
I had big problems two years ago with the Abbey arm of Santander when 20 transactions totalling over £3000 were taken fraudulently at variuos locations in India using a cloned debit card. Fortunately, I had already paid suppliers, but there was no money left for salaries. It took them 4 weeks to sort it out and their attitude and communication were appalling. They offered no financial help and I had to borrow money from relatives to tide us over.
I researched customer satisfaction with other banks on the net but found bad stories across the board so decided to stick with them. I’m not sure what plans there are for merging operations with the Alliance & Leicester Arm, but guess there could be teething problems then.
Re: Fixed price repairs at Comet
If I recall correctly, Martin, under the distance selling regulation, the customer can still cancel a booking up to the point they receive written (which can include email if booked online) terms and conditions outlining their cancellation rights. So if you don’t provide the correct written T&Cs, they are still entitled to a refund if they change their mind after you’ve started the work.
Re: How should i deal with this?
I think as washing machine repairers we get a distorted impression of how reliable machines are. As I always tell customers who ask which machines are the most reliable, I only see the ones that break down, not the ones that carry on providing good service for year after year. I can infer something from the nature of the faults I see on different machines, and the age at which I get called out to them, but that is all.
Of course, every component has a failure rate, only the manufacturers know what the rates are, and for obvious reasons they don’t disclose them. So if an appliance fails early, it is very difficult to prove whether it is a manufacturing defect or not.
When a component fails prematurely, it is not necessarily because of unsatisfactory quality. For example, if the bearings fail, it is often due to factors outside the manufacturer’s control, eg (1) build up of limescale due to customer using too little detergent in hard water areas; (2) build up of wet sludge from use of low temperature washes, too much fabric conditioner, etc; (3) use of cheap detergent lacking corrosion inhibitors. If a circuit board fails, it can be due to unsuitable location of the machine, eg cold, damp garage, damp shower room, or unstable supply voltage in rural areas. If a heater element fails, more often than not it is due to overheating caused by build up of limescale or clothing debris, overdosing of detergent, etc.
After an appliance has been in use for 6 months, there is certainly no presumption of unsatisfactory quality. This is why the County Court would generally want an expert report before deciding on a claim under the Sale of Goods Act.
Re: How should i deal with this?
The 6 year rule is nothing to do with the anticiapted lifespan of a product. It is merely because the courts do not allow claims for breach of contract to be brought more than 6 years after the date of contract.
If a product fails within 6 months of date of purchase, the retailer is obliged to fix it unless he can prove the product was of satisfactory quality when sold. If a product fails more than 6 months after it was sold, the buyer has to prove it was not of satisfactory quality when sold.
So if anything the law only implies a reasonable typical lifespan of 6 months. In practice it is all very subjective and ultimately down to the District Judge to assess any evidence put forward if it goes to the County Court. The evidence would probably need to be supported by an expert report.
So if my 10p BIC pen cracks after 3 months, I probably wouldn’t be entitled to a repair. But if the bearings on my £1200 Miele washing machine wore out after 5 years (and I put my County Court claim in before the 6 years were up), I probably would, since Miele advertise the drum as being designed for a 20 year lifespan.
Interestingly, the same rules apply to second-hand goods (unless defects are drawn to the attention of the buyer) and to all components fitted as part of a repair service.
Re: Zanussi ZWF16070W
Prices direct from Electrolux (inc 20{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} trade discount, excl VAT):
Module £118.94
Motor £131.68Re: Masterparts T & C’s
Just found from Masterpart T&Cs (1/1/1999):
“All parts supplied (except electronic components ie timers and modules) are guaranteed for 6 months from the date of supply against failure resulting from faulty manufacture.”
Re: Masterparts T & C’s
I too received Masterpart’s standard letter re non-return of PCBs for the first time about 6 months ago, which I accepted at the time.
However, Masterpart did later send me a copy of their T&Cs which I was intrigued to discover made no mention of this.
So it seems Masterpart have changed their T&Cs but forgotten to update their written T&Cs!
I have to say, Masterpart have been very reasonable of late in processing run of the mill returns for faulty items.
Re: insulation testing
Makes no difference as far as I know. Mains votage alternates between positive and negative anyway.
Re: Hotpoint FDL570
Many thanks, Chris. Good to know the codes are much the same as for earlier Indesit dishwashers, as long as you know LEDs 1, 2 and 3 are the programme stage indicator lights and LED 4 is the start/pause LED.
