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Re: Genuine part numbers CONNECT
That’s interesting indeed. I don’t spend a fortune on spares and to be honest most of my business goes to Qualtex or Maddocks now, I guess the problem is that people get used to using a supplier and we get a bit lazy. What fascinates me is that someone would consider it a good idea to be obstructive in order to generate higher sales volumes! I feel complacency may just bight them on the rear end…..Hopefuly
Re: 1606 bearing changes
Same bearing change!! been on holiday and am planning to fit new bearings this week 🙁
Never had bearings this noisy after such a short time before, but this is the first 1607 bearing change for me. I have to say a puller would make it loads easier and the fact that both bearings are the same size doesn’t help when getting the drum back in.Re: 1606 bearing changes
Having visited yesterday I found that the squeak was probably the wrong description……although the belt was a LITTLE noisy. everything is fine until the machine gets up to a fast spin at around 9 of the 15 minute spin cycle completed, then it just gets really noisy – it sounds like a dry bearing and there is the slightest bit of “play” in the drum. I will chase up the parts that I ordered last week (Bearings & seals) and report back in a couple of weeks when completed!
Thanks for taking the time to comment.
Re: 1606 bearing changes
eastlmark wrote:squeak is hopefully just a riding up belt on the pulley as above. I have never known any washing machine drum look central if you ( or more likely the user) watch it long and hard enough. Front plate should fit right on centrally- never had an issue.
Well thanks for the useful reply Eastlemark fingers crossed!! I should be going back on Thursday 🙂
Re: 1606 bearing changes
okay thanks guys. One bearing was shot to S**t I am just a little nervous about that seal because it didn’t seem such a positive fit that I would expect on an older hotpoint or LG etc
Customer describes loud squeaking noise on drum rotation and really loud on the fast spin also the drum is not exactly central! How the hell do you get that front plate in the exact right position without the 3 legged tool as in the dvd? I spent ages trying to get it exactly right……seems I failed :-{
Re: 1606 bearing changes
Completed the bearing change……not much fun!! Now had a call back to say the machine is noisy again – sounds like bearings 🙁 The only thing I can think of is that the seal didn’t go back easily, on every other bearing change I’ve done I used a tool to pull the seal into place.
Any help would be appreciated I have just booked a re-visit.
Re: 1606 bearing changes
So does the bearing just ‘tap’ in Kenneth? I have the hotpoint bearing kit that fits most bearings.
Re: 1606 bearing changes
I am just about to attempt my first bearing change on a 1607 do I need any special tools? I have just watched the old 2009 dvd and it mentions two special tools including the centering tool and the bearing refitting tool. If I were to do this in the workshop I wouldn’t be concerned, but I don’t want to get stuck in the customers house with a machine in pieces. 😯
Re: ISE ….Really?
lee8 wrote:Next time though, try a PM to Ken or a letter, if that does not work simply walk away and take your business elsewhere. If there are legal issues letter followed by a summons usually works.
If not turn up at the next meeting and let his tyres down.
Honestly? I cant remember the last time I wrote a letter :rotfl:
Re: ISE ….Really?
Jackal
The reason for raising the issue on here is so that it can be an open and honest discussion, if I don’t get a reply to an email or telephone call then what else should I do? I am not naming any ISE end users and actually I have never asked to speak to Kenneth when I have called – most times I spoke to Moira (I wasn’t aware she was no longer employed by ISE) David has always been as helpful as he could be when I have spoken to him.The point is this never was a personal attack on anyone! I am merely stating my disappointment and frustration, we certainly don’t have a couple of hundred units out there, our business is obviously small compared to yours nevertheless we make customer service a priority no matter who it is
I am pleased that you haven’t experienced the problems I describe and perhaps I am the only one however that doesn’t mean if something is wrong that it shouldn’t be addressed should it?
Lee8
If you sold an appliance from a manufacturer and there service department didn’t deal with your customer in a way that you thought was reasonable, would you just leave then to sort it out? I am guessing not? You would do your best to make sure the customer was treated in a way that reflected your own customer service beliefs wouldn’t you?As for who takes responsibility of the problem ……I am really not interested in names so long as SOMEONE does! There is little point in telling a customer to email in when they get no response, of course I don’t think this is the case with every email but for me if I get something wrong I would like to know.
It is obvious that Kenneth works hard and I’m sure it gets frustrating when all you get to deal with is the bits that go wrong ( I don’t know if that is the case) but surely if someone gets to the point of an open discussion on here something has gone wrong and it needs to be addressed, and as I said it is far from personal.
I have no intention of dropping the ISE brand, if that was the case then I wouldn’t care and wouldn’t bother voicing my concerns would I?
Re: ISE ….Really?
I am more than happy to discuss FACTS and also offer advice and I will start with before accusing someone of shooting off and not getting all the facts you might like to do just that!
I also didn’t say who is or isn’t responsible, I just asked the question because to date I have failed to find out nor did I suggest that you or anyone else was expected to see and hear all. So may I ask on this forum just to clarify for all readers….When a customer complains about an ISE appliance who at head office is responsible? Is there anybody?
I am not suggesting you should know this but just that if you do then perhaps you could share that information? If any of my customers have any reason to complain about our service we have someone that will take responsibility and ensure that the complaint is dealt with promptly.
As for the call out to the FAULTY condenser dryer if you are going to make false accusations then you should be happy to include the end user in this discussion because I am more than happy to and I can assure you the story would be very different to the one that you tell. Just to make the picture a little more complete I would remind you that this call was out of my area and I only went out because no other agent was available and I wanted to support the brand, bear in mind It was around a 60 mile trip in total for one visit.I didn’t repair the machine neither did the other agent the machine was uplifted and exchanged because it was faulty, the customer was furious with the poor service from ISE (Lack of response to telephone calls to head office)and yet delighted with the service from our company – she remains our customer but sadly no longer yours.
You refer to the customer as constantly whining after eight months!! Is it any wonder? For goodness sake she had an appliance that had been leaking for eight months how long was she expected to wait before she was entitled to “Whine”
The point is Kenneth we should not be having this conversation on here – we shouldn’t need to. I raised the subject out of pure frustration at the lack of response from admin@ise not just to my emails but to our customers as well.
If you honestly believe that ISE has not failed then that is your opinion but I beg to differ.
Re: ISE ….Really?
So do tell me please, who exactly SHOULD I get answers from? Who is responsible Kenneth? Because if a private debate is not possible then the only other option surely is to have a public debate is it not?
Unanswered emails are forgivable on occasion but when my customer is told to email the same admin@ise and they also get no response then it is time for me to be concerned. I don’t suggest that you are not working very hard for little profit, but what is the point if all you get is the bad feedback from whining engineers and whinging customers, not to mention a disappointed business owner that filters 99{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of customer complaints before exasperation sends to to a trade forum ( not exactly public)
