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Re: I’ll Brave The Eagles Debate
Went to Dublin last year to see them at Lansdowne Rd….. Supurb!! I too will be buying the album next time im in Tesco! Joe Walsh…. What a dude!
Re: Barclays Premier League 2007 – 2008 / Champions League
iadom wrote:how did you fare in Europe this week? :rolls: 😆
Jim.
That was just a training excercise!
Re: Members details and new applications.
Both repies good to me K, what does everyone else think?
Adrian 🙂
Re: To Charge or not to charge – that is the question
pup wrote:ok some main dealers garage charge 90 to 120 for 1 hr work
That’s a good point pup…. could you take your car which is mis-firing intermitently to a main dealer, get them to plug it into the machine, have a fitter check it over and give it a clean bill of health and walk away with a Zero bill…… I think not! They would charge you for the diagnostic and say if it keeps happening…. bring it back!!
What’s the difference between us and them? We are tradesmen with a skill and knowledge and so are they, we just work on a different type of product!
Re: Barclays Premier League 2007 – 2008 / Champions League
gegsy wrote:Although we are 3 points ahead and a game in hand 8)
Happy Days 😀 ! And we have Justin Hoyte aswell as Theo! They both surely have to be included in the all new england squad IMO!
Re: To Charge or not to charge – that is the question
Here’s one to ponder on!
My house sale is due to complete tomorrow and I’ve spent the last couple of days emptying it and putting anything I didn’t want to take with me into the garage.
I contacted a local waste removal firm to call today and collect all the rubbish from the garage. Now, there were 2 bbq’s and a few boxes of general things…. curtains etc, a few old curtain poles and an unwanted bedside cabinet. The guy pulled up at 3PM as agreed, with a transit tipper (that was already almost fully loaded), put my stuff on (10Mins) and wrote out the bill……. ready….£80 😯
Now, he was at my property for a maximum of 15 mins, and I had a bill of £80. Makes me wonder,,,,,,, how do we end up debating whether or not to charge a customer after 30Mins of time, tech knowledge, years of experience and leaving the customer with the reassurance that all is ok with their appliance?
The answer to this post should be a no brainer (IMO)
We are sooo undervaluing ourselves as a trade by doing free or cheap calls!I understand that in different areas, lives maybe different etc, but no-one in this trade that’s reputable and worth the sign they carry on their van should do that for free! If anyone is, I think their selling themselves short!
As far as customer retention is concerned, if you have to do a freebe in the hope they come back, do you want that customer anyway 😕
🙂
Re: COP and OFT updates.
Thanks K, by the way, am I likely to need a breifing on anything before I go up there? I understand yourself and Sean have been there before? Is there any little tips I need or do I just go with shirt, tie and COP in hand?
Adrian
Re: COP and OFT updates.
Well it seems I’m having a day out in London on 14th January! Got a meeting booked with the OFT. I am being sent more details shortly, so as and when I get anything worth posting, I’ll put it up.
Adrian 🙂
Re: To Charge or not to charge – that is the question
neilsukwg wrote:You spend 30 minutes inspecting, testing, No fault found.
Do you Charge? How much?IMO, that scenario shouldn’t ever happen… Every customer should be aware of all charges (inc callout, diagnostic fees, estimate fees, no fault found fees) call them what you will, before you call out. That way, after 30mins of testing, you determin that there is no fault present… you just happily write out your bill and the customer won’t be shocked when you produce it!
We charge a diagnostic fee, that is one rate regardless of appliance, location, time spent to diagnose the fault and the customer is aware of this fee before we book the call. In the (rare) case of a NFF, we will NOT charge the customer again if that same fault re-occurs within the next 30 Days. 🙂Re: You must be CORGI registered to work on gas!!!
As I understand it from the conversation I had with Corgi the other day, Corgi don’t have the power to prosecute. The only thing they have the power to do is investigate. If, after investigation, they find illegal work activities, they HAVE to pass the file / case to HSE to review for prosecution. It will then be the HSE that will start proceedings with Corgi as a ‘witness’. 🙂
Re: COP and OFT updates.
No probs Ken, I’m waiting for another woman to call me back now, someone called ‘Alloteu’?? Missed her call yesterday, called her back and left message for her. If any importance, I’ll post what she says later…..
Adrian 🙂
Re: “You must be CORGI registered to work on gas”
Just got off the phone to Corgi. It IS ILLEGAL for any trade person to carry out ‘GAS WORK’ on any appliance without 1 – being certified competent AND 2 – Corgi registered. If Corgi are made aware of any repairer working on gas that are not registered, they WILL, in every instance, investigate and pass the case to the HSE for prosecution if the law is being broken.
I suggest that this person is either 1 – not actually doing ‘gas work’ or 2 – he is corgi registered. If he isn’t, for the sake of the safety of the customer, he must be reported. If Corgi take no action (which I doubt), I’m sure the press would would be interested in this case!!
