Forum Replies Created
-
Posts
-
Re: Microwave leakage testing
A lot of shop own brand labels from the big sheds can show leaks. Come across loads during the last couple of years. All made in PRC
Re: engineer rates
The guys from Comet in Coatbridge who are going over are starting £22,500 for laundry only , raising to £24,500 to £26,500 for gas and refrigeration system repairs plus O/T and OTE bonuses for cleaner and insurance sales.
Re: comet
Helo_75 is a happy bunny now. Most of us are waiting for the money as we have done over 15+years
Re: comet
smartin wrote:as one of the comet engineers screwed over by op capita, i would be interested in the exact figures of how many staff have actually been made redundant, in my opinion they have been very clever in making people redundant in dribs and drabs.
im am pretty sure that if in the begining they said several thousand people were being laid off, there would be questions asked in parliment.. as there always has been when a national employer goes down this road. especially considering the current climate.We won’t know the full figures until the 31st July as that’s when Hull, Harlow and the final Engineers go and depends on how many Brown goods opt for bench jobs at Skelmersdale. I ‘d say approx just over 1000 bodies in total give or take a hundred, that’s including the shop staff that have gone due to store closures.
Re: comet
If it’s just the chargeable work that Comet have been doing the last couple of years that you are doing then I wish you and your company luck. Who will be funding the website for chargeable work as I know they paid a substantial amount for the advertising rights on the Google search engine. Are you still working on the basis of nothing over 5 years old, parts up to £150 only and offer them a D&G policy instead for a lower amount to cover the appliance for 12 months.
Re: comet
And the initials of your contact. As I have said before, all Hotpoint / Indesit / BSH / Hoover / Electrolux / GDHA / Whirlpool have gone to the manufacturers and own brand ( Proline, Haier etc) to Repaircare. PM me them if you don’t want to publicly state them. If your right then I will wind my neck in and state that you are genuine.
Re: comet
That’s pretty vague considering that all the calls will be going through Comet’s Clevedon site which is not affected by the redundancies. Hull is used for complaints and escalations which are being transferred to Clevedon. The only work that doesn’t go through Clevedon first would be any D&G work so I am assuming your D&G or a D&G agent. The majority of white goods engineers are being picked up by the manufacturers as they need guys to pick up the Comet work. Lets just say I know what I’m talking about and know who is getting the work and to be honest have never heard of GOLOCALREACTIVE. Perhaps you could put the initials down of the person at Comet who is passing your company the contracts. If it matches up to the person who I know is doing the job then I will stand corrected
Re: comet
Not sure who this guy is or who the company is but the majority of Comets work including insurance work is going back to the manufacturers and the rest is being mopped up by Repaircare. Never heard of this other company.
Re: Job Advert
deffo BSH because Hoover / Candy are not doing Gas. They sub contract all gas work according to the Service manager at Bolton. All the major manufacturers are recruiting. Hotpoint, Hoover , Bosch , Whirlpool , Baumatic , GDHA , Service Force , and 0800 REPAIR , REPAIRCARE and Brighthouse. Lots of work out there if you want it.
Re: Baumatic Now Recruiting Nation wide
Taken one of my engineers, he starts in April. Helo has left for pastures new as well so good luck to them all
Re: New Electrolux Washer (Chinese)
very common fault on that model. I write about 5 a week off due to that. All BER
Re: DSG/RepairCare Rate Cuts
Taken from their site advertising the jobs :-
This is a truly exciting role to work as part of our KNOWHOW Home Services division as a Technical Support Office working from one of our Customer Service Centres.
You will provide your team of In-Home White Goods Engineers with technical advice, feedback and coaching to support the repair service offered to our customers, including outbound fault diagnostics/soft fix, customer service issues and escalations.
In addition you will manage all spares processes including ordering, auditing and reporting, whilst taking ownership and responsibility for Key Performance Indicators.
KNOWHOW is all parts of Dixons Retail working together to deliver a world class service to our customers. KNOWHOW is the delivery and installation service behind PC World, Currys, Dixons.co.uk and Pixmania and is all about never leaving the customers to fend for themselves and ensuring that their problems are always resolved.
KNOWHOW is the winners of “Customer Service and Support” award at European Supply Chain Excellence Awards 2011.
For more information visit http://www.knowhow.com
To take on such a challenge, you will need great credentials to excel in the new Dixons Retail, environment. As one of Europe’s largest electrical retailers, spanning 28 countries, we have more than 1,300 stores and employ more than 40,000 people. Our brands include PC World, Currys, KNOWHOW, Currys.digital, Dixons Travel and Dixons.co.uk and we are only looking for exceptional Technical Support Officers.
Skills and Experience Required
We’ll be looking for:Essential:
Experience in White Goods electrical fault finding, testing and diagnostic skills
Candidates who demonstrate a clear passion for customer service.
Knowledge and awareness of Electrical or Electronic servicing.
Ability to work within a team.
Excellent interpersonal and communication skills – verbal and written.
A ‘can do’ proactive approach.
Flexible and adaptable.
Be able to drive personal performance to support your own development and that of direct reports.Desirable:
Experience of working in a distribution environment
Knowledge of health and safety and transport legislation
Coaching skills
Gas safe registered (F-GAS)If you want to be part of the largest transformation in UK retail history and bringing life to technology excites you, then it’s time to get in touch.
Why join us?Wherever you join us, you’ll receive top level training and excellent development opportunities. You can also expect a competitive salary and an excellent benefits package that includes a competitive pension scheme, company bonus, store discount and childcare vouchers. As well as all of this, our benefits partner Motivano offer you discounted prices for a range of products and services.
Closing Date: 7th March 2012
