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Re: W3922 vs ISE10
Hi Adam
That’s why my Miele has packed up 3 times in as many years and mine was a £1300 appliance…Never again..
And I still have a squeaking belt.
Bryan
Oh! jeez!…I’ve missed out on the development of this thread!
Look at Miele washers (completed sales) on Fleabay!!!!
One guy replaced 2 inlet valves at about 80 quid a time, within 2 years…had lost faith in the machine.
Another fault was the positioning of the PCB (circuit-board)
BELOW the drum!…any leak and BANG!!!!!
Sorry, Adam, you’re a salesman, like politicians, you’re charming people.
I’ve about 40 years start on you, mainly engineering/mechanicing/electronics….I was a service-engineer for premature-baby incubators…I KNOW what reliability is about!
Slick design and flashy lights are all well and good, BUT consumer-electronics and water are not good bed-fellows.
Mr. T. you have a good guarantee,-In your position, I’d sell the machine just before the warranty expires,otherwise the costs WILL exceed the value of the machine.As previously stated on this thread, Miele run a monopoly closed-shop on parts and service. NEVER trust any company that grabs your nuts like that!- they will squeeze at the first oppotunity,and, yes, your eyes WILL water as quickly as your wallet empties!
IF I were in the market for a washer, i’d buy the ISE…industrial machine scaled for Domestic use….IIRC, they still give a 3 yr. warranty for hotels,old folks homes etc….bet Miele don’t!cockney steve wrote:IF I were in the market for a washer, i’d buy the ISE…industrial machine scaled for Domestic use….IIRC, they still give a 3 yr. warranty for hotels,old folks homes etc….bet Miele don’t!
Yes, the basic frame of the ISE10 (slightly different electronics and controls) is used in full commercial use on commercial premises quite extensively. We’ve installed ISE10’s onto military bases, pubs, hotels including many major chains that are household names and the likes a fair bit, we don’t like to brag too much about it. Those machines generally replaced Miele as, you guessed it, the Miele’s are too expensive to maintain.
Plus they charge a whopping great premium for the so called upgraded commercial machines with a lower load capacity, reduced spin and functionality as far as I’m aware. I don’t pay that much attention as they are of little interest to me but I do know that one has a year’s warranty, prices start at about £1200 plus VAT. Duty cycle roughly is supposed to be about the same as the ISE10. The Miele badge must cost a lot. 😉
ISE10 is, out the gate, guaranteed for three years light commercial use fully and underwritten by AXA as well. That can be extended to five years cover in most cases.
It just makes commercial sense to use the ISE as the operating costs are way lower than Miele’s. Hence we can operate a fully insurance backed warranty which Miele don’t.
So far as I know Miele will give six months warranty on one of their domestic machines in commercial premises. After that, good luck with the maintenance costs.
Hope that explains it.
K.
well, there you go, mieles last 20 yrs, cos adam says so
stop camping out on the edge of reality adam hornsby, have you ever actually repaired anything? ever?
Re: W3922 vs ISE10
Aah, so that explains why you can find Miele professional machines installed in the Hilton, the Kremlin, surgeries and even the Vatican?
http://www.miele-professional.co.uk/gb/ … l/4697.htm
And if Miele is good enough for the Hilton, its good enough for me.Right, so could someone also explain this, because I’m confused. Not that I like to brag but you may all be aware that Miele have won the best domestic appliance brand in the UK, twice in a row now, heres the press release:
‘Miele’s score was unmatched, with a total of 22 Best Buys from ten of the categories its products were tested in. The brand was Best on Test in seven categories including dishwashers, freezers, fridge-freezers, washing machines, washer-dryers, tumble dryers, and vacuum cleaners.‘
So, can someone clever enough explain how that came to light? Was it just a fluke, or are the Which? techinicans and the general public who voted correct?
Because the general public can’t be wrong obviously neither can the testers at Which?.Re: W3922 vs ISE10
:popcorn: 🙂
ISE10 1600 spin AAA rated with a full 10-year warranty available here
Re: W3922 vs ISE10
hotpnt wrote:we will answer that when you first answer helo’s question to you….
Not exactly repaired anything myself, but i’ve helped on many occassions
Re: W3922 vs ISE10
Hi Adam
Aah, so that explains why you can find Miele professional machines installed in the Hilton, the Kremlin, surgeries and even the Vatican?
http://www.miele-professional.co.uk/gb/ … l/4697.htm
And if Miele is good enough for the Hilton, its good enough for meNot all hilton hotels have miele’s.I know for a fact that my local hilton has been fitted out with a hotpoint piece of CR&P.
And yes my machine is still under warranty thankfully for another 7 years and I am going to need it as it has failed again today.4 Times in 3 years !!
Bryan
so the answers no, basically
go back to drawing things on yer pc adam, and leave the advice to people who have actually taken the top off a machine.
yes miele are good, but, the point in question isnt about longevity or quality, but the fact that long term, parts can and should be widely available to the trade and general public at large at a reasonable price.. and that in its own way is wrong
creating a machine that is, invariably repairable only by their own engineers isnt ethical, nor is it fair
i repair things adam, i dont pretend to be an expert in kitchen fitting because i saw my dad put a worktop on once… have you ( or anyone else) noticed i hardly ever advise on dishwashers?
because i hate them i repair them when i have to.. but i dont consider myself an expert
thats why i dont generally comment on the ise, ive never seen one, or were even aware they existed until i joined this site
HOWEVER the guys here are fully aware of them,and swear by them.. and thats not because theyve read which, or theyre in the hilton, its because, ultimately they can provide a substatial service to the customer, something that seems to have been lost by some of the larger companies that care more for profit than customers.
ok, so they make money out of it, but they are traders, thats why they do it!
Now adam, stop chatting bubbles, if your confused, read ‘which’ – time and time again, its been pointed out that you know very little, and have sparked many a healthy debate over your magazine quoting, and little knowledge fuelled by what you read in the press
the core of guys on here are genuine, honest traders, some with 25 years+ experience, they do this for no financial gain whatsoever, and their knowledge,is, in many cases second to none, ive learned a hell of a lot from these guys, and im sure the guys will say the same for me
what have they learned from you ?
i rest my case
Re: W3922 vs ISE10
This is getting good now.
If I get this much entertainment listening to you guys bicker then I hope my Miele does keep packing up just so I have an excuse to keep posting. 😉Just so you know, it was delivered today and had a leak within the hour!! 😯
Wasn’t the washer though :D, it was the connection to the cold – the installer twisted the tap on the pipe when tightening up the water hose. Needless to say the installer was buried in my garden along with the Safestyle guys who dislodged some brickwork fitting a window.So, all’s well for the time being. I’ve followed the ‘first use’ instructions and done three loads of washing – everything seems great. The drum light (quite possibly the greatest pointless feature ever) is incredibly bright. I’ve turned off the cupboard lights in the kitchen so I can admire it glowing merrily.
What can I say – i’m easily pleased.Re: W3922 vs ISE10
😀 – Enjoy.
We love a bit of debate – Adam tends to be a bit “single focus” and reluctant to embrace other points of view, but he’s a known quantity on the forum, so we don’t worry too much.
Ten years ago, you would have had real choice. Bauknecht, real AEGs, Miele for example. When the choices are eliminated one by one by bean counters until a monopoly situation exists, you have to do something.
ISE as a whole is trying to set an example of how appliances could be made, supplied and serviced. In the context of the millions of appliances supplied each year, we’re barely a drop in the ocean, but the ethos is significant. Personal service in the guarantee period, parts at cost after, unlimited advice add up to the way you could buy an appliance in the 70s.
We’ve been told to our faces by manufacturers that we’re mad – but customers love it. It’s a long slow road, but the machines go out every day and the rest of the industry as a whole is watching what we’re doing. Some couldn’t give a damn, some are interested, some may even be sympathetic.
The real villians of the piece are the sheds. The manufacturers have been so hammered on margins by the big retailers that they make little on selling a white box. They try and claw it back on spares, service or insurance – the combination renders budget machines uneconomical repairs – but – you then get to sell another one.
“We live electricals”. I think not: “We sell units of income with no sense of responsibility or care” would be closer to the mark. Doesn’t scan though, pity.
Anyway, you bought a decent one. We’ve informed you as best we can and I wish you luck with it.
Penguin45.
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