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Does look like rust to me too.The stain pattern does not follow the drum hole profiles = so we can at least discount a problem with slushy film under the drum, discount grease from failing bearing/s (in which case the drum bearings would be shot which would mean the drum would be noisy – and as you say this is not the case, no iffy noises at all). I think we can also discount the gap between the door seal and the front of the drum – where sludge can build up. The bearing spider is an aluminium alloy and they do not corrode like that deposit / stain.
Have you checked in the flange of the door seal at 6 o/clock position for any metal rusting objects? e.g. paper clips, key rings.
The only other thing I can think off is a rusty escapee bra wire underneath the drum that lies there but not causing any noise issues which they would normally be expected to do – not all bra wires are s/steel so they can rust but even so that is not common to cause staining but still remains a possibility.
Check within the door seal first as dismantling the tank is not for the faint hearted especially if you have never done it before – that would be your last resort and in most cases you would not do that as you move the heater to find and remove caught objects. It is equally possible that the problem has got nothing with the machine. Tumble dryer problem perhaps: if so and if a Zanussi/electrolux when old the front drum support felt produces brown marks on clothes though not necessarily as spots. Other brands are not immune to that too.UPDATE. Probably used caustic soda. Never ever use caustic soda in a washing machine of any make.
The reaction with aluminium goes like this: 2Al +2NaOH + 2H2O = 2NaAl02 + 3 H2 (h2 being hydrogen gas as a by-product = if smoking a Woodbine nearby = a potential embarrassing Large Bang = no more machine = no more washed underpants or much worse! Apart from the destruction of the Aluminium alloy spider!IF the brushes are worn out there are two types it could originally have been fitted with: the usual 00154740 (or just 154740) genuine are £23.72 a pair. OR could be fitted with a Seimens motor which uses 00173028 (173028) but those are £68.03 as read off Neff`s own website which is depressing since the trade price is about 35 quid plus vat a pair.
The 154740 ones can be got as pattern parts and they will vary from 3 to 4 quid a pair off ebay….my advise is do not buy those. And another commonly see pattern pair at roughly 7 to 10 quid which are better than the 3-4 quid ones but given it is an expensive machine I would only go for the genuine ones and there is a technical reason why. With the 173028 type, which you could well have fitted, I do not think there is any other option but those as genuine parts. These are white plastic screw on cartridged brushes and all will have a R raise moulded letter on them.
IF it is brushes I would insist on the genuine parts. I`ve told you how much they are via Neff website so you know how much you should expect them to be. Best of luck.I have a Miele heat pump tumble dryer and a Miele dishwasher that have been completely trouble free in the 3 years I’ve owned them (and I really hope they stay that way, I could do without a stomach ulcer!)
I hope your appliances continue to work for many trouble free years to come.
For others readers.
Miele services charge/s is not for the faint hearted: 2 main chargeable systems in place as far as I can tell (there are others depending upon the model, most likely their major complex contraptions) 1) a fixed price repair is £269 incl VAT for THE REPORTED fault/s**, so presumably if the pcb fails you would pay £269, not a bad price considering how expensive the part would be but then you would have little choice since apparently they do not like selling parts directly to customers or the trade – less than useful if you know what is wrong and therefore what part you need and so that would be as much use as a chocolate fireguard. OR option 2) the costs of parts plus labour / callout charge of £160 but if the job took over an hour you would be charged an extra £110 with an unknown charge of 6 mins in increments after that 2nd hour. So if your drum bearings failed (a long old job usually fraught with possible alarming surprises) expect a painfully big bill; at least 3 boxes of Kleenex tissues for the tears !.
The point is you would not choose option 2 for bearing failure but if you choose option 1 for that fault you might get charged £269 and a written off machine presumably depending upon how trashed it was (knowing customers of old it could could well be trashed because it was thrashed into obivilion). That 269 quid then gives you money off a new Miele, but then you might not want another Miele or you might not want to pay that spons at an undiscounted machine price from them because all you know a Miele might cost 1000 quid from Curry`s but the same model direct from Miele might be £1269 so you save nothing = using the Kleenex Scale of Woe that is also 3 boxes !** so does that mean that an unreported fault / extra found fault becomes: Oh look your belt is also worn out that`s 55 quid extra or could it also be, Oh look can you hear that weird noise from the pump bearing….£200 for a new pump too please! You could racket up a massive bill. No idea what happens in reality just saying it`s a point.
All I do know is the trade, in my opinion based on 40 years, is racked with inflated repair costs whether a machine costs 250 quid (some…no, most are actually fairly expensive to get fixed relative to their purchase price) or 1250 quid (when you would expect it to be expensive to fix) the difference is, should worse come to the worst, it is better to come a total cropper at 8 years old and scrap a machine that cost 250 quid than have to scrap at 10 years at 1250 quid, a case of being caught by the short ones = too expensive to get repaired verses age but too expensive a machine to scrap verses age too based on a premium priced machine i.e. your caught usually happens in a recession inbetween jobs with a mortgage rate at 7{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} just to rub salt into the wound. Miele charges copied off their site on 06/08/2023. Neither set of charges covers all of their types or models of appliances so see their site if that, or you think that, applies to you. Either way do not expect any over the phone tech help even if they will sell you a part whether trade or otherwise as I understand it. May be Miele would like to clarify this………but of course they won`t. [h=1]Fixed Price Repair[/h] our fixed price repair brings peace of mind to any service visit.There are no hidden charges or additional costs.
The repair service includes:
- All call out, labour and parts charges for the reported faults
- 12 month guarantee against the parts used and labour
- For any appliance that is beyond repair the cost of your Fixed Price Repair can be used against purchasing a replacement product directly from Miele
Products excluded from Fixed Price Repair:
• Mastercool Refrigeration Range
• Range Cookers
• Dialog OvensPlease note fixed price repair option cannot be requested through the online service booking. Our Contact Centre Advisors can take your booking on 0330 160 6600.
From £269.00* Incl. VAT, *Fixed Price Repair can only be offered via a Miele Technician re
Standard Labour Call Out(Includes the first hour of labour)
Any spare parts required are charged separately.
Additional hours are charged at £110.00 per subsequent hour.
All subsequent hours are charged in 6 minute increments..
In some locations we may use an authorised Miele Service Partner to undertake the repair in your home. They receive the same Miele training as our own technicians and are equally committed to delivering a premium customer experience.
From £160.00 Incl. VAT
Thanks for that post, I like your fatalistic yet humourous writing style! Well what a piss around, a truly outstandingly bad experience. You do not generally get folk write in about Miele disasters as they usually keep pretty quiet about problems, in particular machine terminal disasters but whether that is because there are few (but I doubt that is the case in reality) to start with or the problem is sorted out well before things get out of hand which I suspect is normally the case.
Don on this forum usually gets into a wax lyrical mode over Miele (which I am well known for not doing so but that also goes for Bosch and especially Siemens) so if he sees this hopefully he might like to comment. Over to you Don.
“They have moved the contact center from Oxford (Abingdon is their HQ) to India” Didn`t know that and I am surprised if that is the case based on most other companies bad experiences of doing so. Perhaps they are toying with the idea of a collapse in consumer satisfaction…..or more likely cutting costs which usually backfires?
A Zanussi for 300 quid discounted from 449 you got a great deal there, they`re usually better than most and you can get spares easily should you need them..
Let us know how things develop.I know this is going back 3 years. If you want to remove a paddle there is a s/steel screw that has to be removed from under the drum so the only real way of doing this is to remove the drum from the tank – a pretty major undertaking. If you want to take the machine to pieces see page 11 washing machine problems 27/12/22 “logik drum bearing change” for how to go about it. Note the mention of the risk of the drum pulley bolt head shearing off = a disaster.
The trouble is trying to do via the sump hose is that the paddle screw CAN BE set back a couple of inches within the rear half of the tank making unscrewing it from the drum a hopeless task. SOME might have this screw towards the front but from memory that still will not help you much as seen via the sump hose hole since the screw still will not be aligned with the sump hole. See partmaster spares site part 3885740pm 2nd picture showing a photo of the drum at an angle showing the screw location, least on that version.Power off. Securing screws out from cabinet from its wooden cabinet – could be 2 or 4. Put oven on floor or on a work mate as need be. Fom dodgy memory: Move top panel metal screws remove top – might be 2 or 3 top at rear too. T/stat for cooling fan has a green paint mark, unscrew its screws replace with new t/stat change the wires over. Pretty basic stuff. There could be a red paint marked lookalike stat which is for something else but that is usually behind the back and if so leave that alone. Your new cooling fan stat may or may not have the green paint mark and might look different to the original but still only has 2 tags..
As model LAM3304. It is made by Beko for Howdens. You are on the right tracks. The part number for the cooling fan t/stat ( i.e. NOT the main oven fan but the fan at the top = the cooling fan ) is 263410018 should be less than 11 quid. Try that first as most likely culprit. Another culprit can be the switch bank. There is no wiring diagrams available as far as known. IF you have to change the switch bank MAKE SURE YOU TAKE PHOTO/S or draw a picture of where the wires go on the switch bank tags before you attempt the part change – any cock-ups there and you`ll be right in the clagg. You would want to change one wire at a time.
Problem is, I cannot find any sensor measure this “sump is empty, stop pumping” The water level switch is a 3 tag micro switch set into a holder withinn a plastic x shaped plastic grey coloured housing. Have a look at this part number 0005263852 or part 320007541. So you know that the machine will fill if the valve powered via a test lead and you know that the machine will fill meaning that the water fill chamber is not blocked. So have a look at the level switch as above. If that switch is ok and the grey plastic is not blocked then would presume the pcboard is at fault.
I have very limited experience on Vestel dishwashers, seldom seen in UK, least in my area.Its 6.85 quid belt (with free postage – see appliancehelp on ebay uk – and fingers crossed verses over 200 quid for a new tumble dryer annd it`ll still be fingers crossed! So it is pretty obvious what to do surely.
One point when or if you order this belt make sure you get a C00313102 belt 1965H6 and do not get fobbed off with the pattern part POL66 ( which is in itself a fine belt just not for you ) because that is a 1970 H7 belt (so you would be back to square one again) The 1965 length belt is slightly more harder to fit because it is shorter. Make sure the belt jockey pulley is ok too before you order anything. Make sure the rear drum bearing is fine too.Well worth having another go at the thing.Possible relay soldering on the pcb, its located in the door. Hopefully that could be resoldered if that is the problem because a preconfigured new board is a finger singeing*** £183 part number 973911535036009. Cannot see it being the heater ( part 1560734012 £67) itself since it heats to 65 degrees on the rapid wash.
***If you prove it is the pcb and it is DIY unfixable get a fixed fee price repair quote via Zanussi UK.
From memory you have to remove the pcb wires before you part its plastic container to get at the pcb inside – it unclips – but make sure you mark where the wires go and also take a smart phone photo/s too as a double check. Not visually finding anything wrong with the pcb does not mean it is not still at fault but an expensive mistake if new pcb is bought only to still find no fix.
Unlikely to be broken wires in the door loom but you never know. Can`t really think what else it could be other than the pcb.Via your picture you presently have the belt set too far to the left on the motor`s pulley wheel which is just asking for trouble. When I was playing about with this problem with a H7 belt I still couldn`t get it to fully miss the the screw head even with the belt set to the right hence suggestion above.
