Forum Replies Created
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Posts
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Re: Samsung screws grrrr.
you just know the rest of the job is going to turn to shisshhh
when the lids screws dont come off lol
samsung screws are about as good as the rest of the appliance
Re: Whirlpool to do a recall on Hotpoint dryers
here one from 2014
cant tell ifs its a hotpoint but its totally destroyed this guys pride and joy
Re: Maintenance Direct – Payment
£40 SEEMS TO BE THE GOING RATE — not to bad if you get paid
wouldn’t like to have done 100 etc then sweat over getting paid
£15-20 is a joke how you can make any money on this rate i not sure .
surely a couple of local private jobs a day would pay the same ?
Re: Samsung exploding washing machine
we had lots of motor mounts disintegrating causing the motor to vibrate violently snapping the motor mounts clean of the tub and spin around on the floor
cheap motor mounts , ive never had motor mounts fail like that even on cheap Chinese stuff
just one of many production issues
stick to phones and tvs samsung
oh wait maybe just tvs
Re: Maintenance Direct – Payment
i like that good one
” they got champagne brains but lemonade wallets ”
out if interest what were they offering for recall work if you ever get paid
ally
Re: Daewoo American FFs no plumbing required
no probs
i think they are all doing this now — samsung seen to have one
there are great if you dont want the hassle of plumbing etc
but the downside is air in the line if you let water run out
ally
Re: Extended guarantee schemes – your thoughts?
you could speak to dag and ask if you can sell their products for a commission
but wait a minute you would be doing yourself out a future job doh
Re: Daewoo American FFs no plumbing required
the tank is under the one of fridge shelfs on these kinda like a dairy tray about 2inch and the size of shelf
issues — need to keep it topped up or you get air in disp line
not to bad for user as the just need to hold cup until it clears
but ice maker is tricky part — re when ice maker levels it asks for about 8 seconds of water — and it will get air instead
there is a test button under ice maker – so if this happens they may need to press test button -let ice maker do its thing
and watch for water coming through into tray — normally 3-4 tests
in the last year we fitted 2-3 ice makers , 2 pumps
not to bad — just make sure clients keep water topped up
ally
Re: rapport
any update on rapport ive heard great things about it latley
what the latest version , im going to download this week
cheers ally
Re: Whirlpool to do a recall on Hotpoint dryers
yeh its crazy there’s not more incidents
wonder what the national stats are
i guess when manufacturers stopped doing service visits the potential fire risks have increased
Re: Whirlpool to do a recall on Hotpoint dryers
having done about 200 of these dryers now i think i can say ive seen a broad spectrum of customers /appliances
in general most customers have kept them in good condition and maintained them accordingly
but i have seen
1 didn’t know they had a filter after 2 years of use
a few using them as commercials — ie taking towels home from their hairdressers etc
a few in b&b – going all day long
and a good few in utility rooms that double up as dog/cat kennels , covered in hair and crap which customer thought was normal
so in general 90{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} no issue
10{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} mix bag of potential hazards which would apply to any make or model of dryer .
Re: SAMSUNG – MARTIN DAWES
it does make sense for manufacturers to have 1 source for their service work .
if they are serious at all about service / after sales they should really have their own direct engineers — but hey that costs money
the alternative is a service network that can meet the needs of the customers , not some bod that wants to collate data to go make pie charts with .
im sure just about every engineer on this forum could advise how to make a service network better in less than 10 minutes
but the problem is does anyone want to listen ?
do they have the resources willpower to change ?
do they want to change ?you can lead a horse to water
i suppose its kinda like the nhs — the doctors and nurses know what needs to be changed but the bods above have the golden handcuffs on and cant or wont make changes
im sure its not that simple but the need for a more service driven network surely benefits the customer and in return the manufacturer..
HAPPY CUSTOMER – REPEAT BUYER
Re: SAMSUNG – MARTIN DAWES
haha K
my days of bank rolling clueless manufacturers who insist on nonsense data to furnish the media and who ever wants to listen to them are a distant memory.
like many independents who work with manufacturers they will experience good networks but i would hazard a guess mostly bad
and mostly to clueless pen pushers who know absolutely nothing about the service industry.
ally
Re: SAMSUNG – MARTIN DAWES
little birdy tells me the now employed enginees are far from happy and who could blame them ,
7 years plus helping Samsung build up the service in their areas going well beyond what direct employees would ever do
now running about flat out handling more work that they wanted
not saying thats a bad thing for the company employing them – but its a bit of a slap in the face to the guys who stuck by Samsung through thick and thin.
on a lighter note- this just shows how these clueless companies work
got a letter dated 01/09/16 from service director advising they won’t be continuing my partnership with them
come on we parted company with Samsung July 2015 — 14 months ago
nice to see the director keep up to speed with what’s going on within their service division .
