[helo_75]

Re: hoover oph714d cycle time fault

or its just worked out the actual water temperature and knows how long it will take from that point to get to the right temp… stop watching it looking for problems that dont exist and let it do its cycle!

[helo_75]

Re: Help,oven I supplied, she wants a refund

90cm are built in not built under….

[helo_75]

Re: Hoover OPH714D

sorry about that.. im sure theres other jobs out there? I do hope your selling plenty of 5 yr covers/ care & protect… that’s WAY more important than having 18 tubs in your back garden or having to tell the customer 14 visits in 3 months is quite normal….

however ur bang on with the heater diagnosis

[helo_75]

Re: No heat on washer/dryer

Cutout OK ( 0 ohms ),

LOL

[helo_75]

Re: hmrc buisness records check

its ok, don’t panic, you can still buy soap on a rope 😀

[helo_75]

Re: Soft Rinse dispensed with soap or rinse water???

personally, id cut 1cm off the syphon nozzle.. that normally does it

[helo_75]

Re: Hoover optima OPH714D/1-80

http://www.ebay.co.uk/itm/HOOVER-CANDY- … 2ec7bd84aa

not a lot different… check number of settings….

[helo_75]

Re: Candy GOFS-262 PCB controller?

thermister fault— five flashes…… id clean the selector with some switch cleaner and try it again first…

[helo_75]

Re: hotpoint recall 70,000 dishwasher

That’s a good point, what about the integrated variant?

[helo_75]

Re: How Much Do You Know About Washing Machines?

ken is 100{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} on the money here

even at comet, there were many numpties who threw many parts at machines, guessing, hoping that part fixed it… something was wrong, might just be that.. doesnt matter, cos if it didnt work, someone else can deal with it.. in a lot of ways, thats why comet service failed… several service calls, numerous parts fitted, never cured it.. expense of an exchange for the customer to ring back in, because the new ones doing the same thing – it must be because the last 18 engineers changed 16 parts and it was never cured, so the new one MUST be faulty as well , right?

theres many reasons for these problems

overworked/underpaid engineers.. the engineers loaded with so many calls.. under pressure to sell products, he has the aim of getting out of that house as quick as possible.. theres a rake of calls, the engineer doesnt have time to care… whos at fault there? you should never fit a part to a machine unless it tests faulty.. once a part is fitted, youve admitted to the customer its faulty, and they wont go away

i know i go on about it, but hoover candy taught me many things, just not anything about their products.. a 5 week training course on how to wire a plug , how not to rip customers flooring, health and safety and care plus protect… did i learn ANYTHING about any of their products… unfortunately not, every single day for five weeks, we had at least one session on bloody limescale remover sales

so… all employers with a brain should understand this… and get it good, cos although the figures seem to stack well when kissin the md’s rear… its far better to give the engineer a few less jobs and allow him to spend time talking to the customer, get to the root of their problem and solve it and never go back

any second/third visit kills all profit dead … simple really… what kens saying is right… customers are probably using their machines badly 80{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of the time….

engineers simply arent given the time to care

do the maths, i know im right

thanks ken, it pleases me someone actually sees the bigger picture

and before martin spouts his usual drivel.. im not perfect, im human, but so is the customer, we all make mistakes and sometimes a cup of tea and a friendly chat can save weeks/months of heartache and arguing… the customer just wants a machine that washes their clothes, and thats what we should all remember , a bit of common sense and good knowledge goes a long long way…

rob

[helo_75]

Re: Candy GO F462-80 Cold Wash Only

despite what u think, my initial post was correct… the spraying of the switch cured ur problem.. the temp sensor would give an e05 code, faulty heater e16

[helo_75]

Re: The silly thing people do with plugs…

ken, i think specialist was reffering to the pic he posted, as to how the cooker would come out with worktops cut like that

[helo_75]

Re: Candy GO F462-80 Cold Wash Only

having suffered them for a year, i KNOW what theyre about.. which is why im not there now

[helo_75]

Re: Candy GO F462-80 Cbld Wash Only

welcome to candy world.. if the readings are right, ur pcb has failed

candy will only want to make money out of it.. send an engineer out to try and sell something else, and fit a pcb on it, try and sell u some cleaner,

candy care nothing except for the money

pathetic, selfish company with no morals or scruples

u reading this mr parsons?

[helo_75]

Re: Hoover acm 15 washing machine spin problem

heaters probably down to earth

[Author]

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