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Re: Hotpoint WMUD843 not moving on
The customer ‘idiots’ we encounter pay for our silence when their back is turned, maybe that’s the difference.
Jackal
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http://www.lofra-uk.co.ukRe: Washing machine rentals.
As is fitting any device which by virtue of its design or inclusion is designed to prevent the correct operation of the unit, unless of course the customer agrees in advance of the contract being implemented to having the unit fitted.
Such matters fall into the Criminal category when committed and prosecuted.
I have some case law somewhere if you want me to dig it up?
Jackal
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http://www.lofra-uk.co.ukRe: FIRENZI WASHING MACHINE
Model number would help.
Could be OOB activation, loose belt, motor, pcb, chaffed wiring or a whole load of other things to be honest.
We need more info before we can help further I am afraid.
Jackal
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http://www.lofra-uk.co.ukRe: Hotpoint Fimware question
Martin your being optimistic aren’t you!!
Every one knows being a Hotpoint it will have broken BEFORE question 3.
Maybe for the Irish market they should be badged Hotpotato. Ha ha
Regards
Jackal
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http://www.lofra-uk.co.ukRe: Hotpoint WMUD843 not moving on
I’m with the doc on this one!
Bye Bye
Jackal
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http://www.lofra-uk.co.ukRe: Tools
Don’t bother Doc, write it off, get the Cust to buy a Haier (other cheap Chinese junk is available) then employ someone to go on a daily basis to repair that whilst you polish up your swing on the 18th. Simples!!!!
Jackal
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http://www.lofra-uk.co.ukRe: Manufacturers Update
Well I have had Susan on the phone this PM asking if we would do 6 gas jobs and a microwave call for her in the areas we agreed to do.
We have it in writing now, that I am going to get the following rates because I said no to £35.00 across the board which is what she wanted to pay!
Home Laundry £42.50
Refrigeration £48.00 plus £16.00 for system work
Microwaves £42.50
Gas Work £58.00
Floorcare £34.00I dont expect much Laundry or floorcare to be honest as she is only after covering the system work and gas (in particular gas work).
I am waiting the contract she wants us to agree to, to be sent over, which I shall tear apart, and re do properly. 😀
There was absolutely no mention of the WTA whatsoever.
I am a little fortunate that the areas she wants covered, there are nearly NO agents able to cover all the disciplines so I have the advantage.
Just thought I would update you as promised.
Oh yea, she agreed to pay me in full for the outstanding ISDAL work too!
Carl
Re: Homeserve appliance repairs
Interesting as we receive Homeserve calls via JTM
Jackal
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http://www.lofra-uk.co.ukRe: Manufacturers Update
Cheers Ian
This with GIAS is interesting as Susan contacted me last week after I sent her an email following her post.
I am currently negotiating with her regarding postcodes and rates which are in line with yours stated above not lower rates. TBH and open we are at £48 plus an enhancement for Gas calls.
Area wise we are talking all of Wales, SY, GL, HR and TF postcodes.
At no point have the WTA come up in our discussions so I am curious as to why they aren’t talking straight on this, do you think she is playing one against the other? How has she negotiated a price with all individual agents?
I will keep you updated via PM as matters develop from my end.
Again to be open, I don’t have a list of WTA members to disclose to her or anyone else for that matter.
Best wishes all
Carl
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http://www.lofra-uk.co.ukRe: SERVIS MODULE PART NO 546018201
Think I have one Ally but I won’t know for sure until I am back in the office 2moro.
Jackal
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http://www.lofra-uk.co.ukRe: Can I offer my own annual appliance cover?
Clive hi
Clive Braham wrote: are there any legalities preventing me from offering my customers an annual appliance repair cover whereby they pay an annual fee and if it goes faulty however many times in the year I go and repair it?
Sadly Clive there are a a serious amount of serious legal obstacles to overcome, BUT it can be done. 😀
Your first choice is whether you want to risk your own financial safety, or back it out to an insurance provider, known as an underwriter.
There is a significant difference between the two. The safe option will always be to back it out to a third party underwriter (specialist insurance underwriter). The difficulty with this is in the first instance finding one whom will deal with it, most like D&G wont deal with a bespoke scheme for small operators, however there are a number of Lloyds of London schemes whom will. To approach one of those you will need an insurance broker willing to offer an introduction. I can provide such an introduction if necessary.
Next, you will have to negotiate the terms of the insurance with your underwriter, it will not normally be a facility where you dictate the terms of your policies, they will do that for you.
Next you will need to convince them you can collect and deliver to them the necessary number of policies to make it viable for them to look at; this is not as easy as you may think for someone new to the market.
Next if you can get them to agree to underwriting you, you will need to register yourself with the FSA as you will now be offering a regulated item (insurance product), currently this is costing between £5k and £25k depending on the complexity of the actual business being registered. The last one I arranged which was similar to what you want to do cost £10K for the applicant to become registered. It also too 6 months to obtain the FSA certificate which is needed BEFORE you sell anything.
Once you are certificated, you will need to obtain approved wording for your product to ensure you stay within the law and your underwriters stipulations.
All this needs to be done before you even thinks about selling your first policy to your customer. On average it will cost you around £20k and around 12 months to set up assuming you can get an underwriter to take you on.
One more thing on this, if you intend to sell your policy allowing your customers to pay over a period of time, you will also need to register with the OFT and obtain a consumer credit licence IF you are going to allow the customer to pay in four or more instalments during the financial year, add another £2k and 3-6 months to get your licence to the start up costs and time frame. You will be responsible for collecting the IPT (Insurance Premium Tax) on all the policies you sell. Detailing this correctly is a blasted nightmare.
When you look at this, I suspect the reason why many do not go down the route of personalised underwritten schemes is the time it takes to sort one out and the cost of becoming registered. Its just easier to sell on a D&G type policy and let them do it all.
The alternative is a MAINTENANCE contract which is common within the Gas Central Heating/boiler service industry.
You can do this yourself, without much of the regulation involved, however, any losses as a result are yours and yours alone to bear. Again if you want to offer payment terms of four or more payments in a financial year you will need to hold a consumer credit licence otherwise your policies will remain valid but the ability to demand payment from the customer will cease. It is an offence to not be registered with the maximum penalty per incident being scale 5 on the civil punishment scale. Scale 5 is a fine of £5k AND OR 6 months imprisonment. That can become a big ouch!
Trading Standards love this type of scheme as there are many pitfalls for the business to fall into and it is desperately easy to get into a massive mess with this one.
Unless you have a massive volume to put immediately onto cover and I am talking of around 2500-3000 contracts here, your premiums to the customer will be so high and I suspect the customer will need to pay in one payment that most simply wont bother especially as you can replace a washer for around £150, the economics aren’t in it.
Take into consideration, customer fraud, unfair terms and conditions in contracts regulations, consumer credit licences, ageing appliances, spares difficulties, business holidays, staff sickness and so much more when you consider this as ANY failing in your service levels and the customer will be straight onto Trading Standards bending their ear and they will come after you with a vengeance.
Bear in mind, you will be taking on the likes of Repaircare, 0800 Repair, BG, Homeserve, D&G and a plethora or others if you are trying to enter this market, so ensure you get your figures right or you will get your fingers burnt. Volume is critical in this market.
I hope the above gives you some food for thought, but to answer the original question, yes it is possible.
Best wishes
Regards
Jackal
Re: AGA DC6 element
Dave
Rangemaster whom own AGA don’t recognise the part numbers quoted.
Do you have the 4 Digit product code and I will see what I can dig up.
Jackal
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http://www.lofra-uk.co.ukRe: CDA CI330IN integrated washing machine hing
52X2153
Jackal
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http://www.lofra-uk.co.ukRe: ProAction A105QW
iadom wrote:Our mutual friend :rolls: McGONIS is buying his parents one.
After he did and they returned it, it’s probably on the job lot of the OP
Jackal
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http://www.lofra-uk.co.ukRe: ProAction A105QW
What parts are needed and the quantities?
I should be able to source and supply
Jackal
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http://www.lofra-uk.co.uk
