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Re: New Van
i have owned 2 T4’s and i just picked up a T5 last week, i looked at the competiton for me nothing compared to the Transporter , not cheap but then you get what you pay for.
The first T4 is now 14 yrs old my father had it from me and turned it into a mini camper van, still going strong!
Re: Stoves 907MF Oven Unit – computer board or fault code?
Hi
I have exactly the same situation on a 707MF power cut and when the power came back on the display flashs at a fast rate and the buzzer makes a ticking noise (located on power board), then the cooling fan kicks in while all this happening and speeds up and down.
power board or display/control board ?
TIA
JeremyRe: Cancellation of Contracts Made in a Consumer’s Home
i wonder how the manufacturers etc are dealing with this and i wonder how many on here are actually bothering with it. 2 questions that i imagine wont be answered 😉
Re: Cancellation of Contracts Made in a Consumer’s Home
Yeah my local TS office didnt know what i was talking about and had to do some investigating on it. What a joke it is !
Re: Cancellation of Contracts Made in a Consumer’s Home
Hi Bryan
Conflicting information which makes it even worse !!How are we supposed to work within the law when there is not clear,uniformal and concise advise. Its doesnt seem to be open to interpretation as far as the legislation goes but is to how we are supposed to administer it.
Re: Cancellation of Contracts Made in a Consumer’s Home
well as far as i see it if we inform in writing (ie a document) to the customer that if they wish to proceed then they will be waivering their right of 7 days cancelaltion we wont have a problem, if we dont inform them of their rights and get that all important signature one day a customer will screw us over and the law will be on their side.
Re: Cancellation of Contracts Made in a Consumer’s Home
It still doesn’t differentiate clearly between ‘solicited’ and ‘unsolicited’ goods and services
I think thats the thing there is now no differentiate between the two they are as one rule(s) for both. Its nonsense i assume there will be someone at some point in time that wont comply a customer will exercise their right and the trader will end up in court then a judgment will be made that may change the whole legislation for the future?The goods part she did say that under legislation a consumer can not opt out of the 7 days , so if you sell a machine in the home the consumer can within 7 days tell u to collect it. Her advice was deliver it on the 8th day.
9(4)(b) supply of goods which, before the cancellation, had become incorporated in any land or thing……
This part covers any parts fitted so protects us in that context.She did agree that it was a blanket ruling and was not going to make the genuine and honest traders business any easier.
So i guess the question is ignore it and take the risk or comply and dont end up in the courts one day.
Re: Cancellation of Contracts Made in a Consumer’s Home
update i contacted trading standards today for some clarification and they duly emailed me my obiligations and the wording which they think is sufficient to protect me as the trader but also to comply.
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The Cancellation of Contracts made in a Consumer’s Home or Place of Work etc. Regulations 2008These Regulations apply to contracts between a trader and a consumer (therefore would not apply in trade to trade situation) where the total cost of the contract exceeds £35.
The Regulations require that you (the trader) must give the consumer a right to cancel the contract and that you must give the consumer a cooling off period of at least 7 days. This must be given in writing. The information which must be given in the “Notice of the Right to Cancel” can be found in the Regulations (available on http://www.opsi.gov.uk – 2008 No 1816) under “Schedule 4” – Pt I. The format of the cancellation notice can also be found here under Pt II.
The Business Enterprise and Regulatory Reform website also gives guidance on these Regulations http://www.berr.gov.uk/consumers/buying-sellin … lling/FAQs
Regulation 9 deals specifically with “cancellation of specified contracts commenced before the expiry of the right to cancel”. There are a number of “specified contracts” included here, but the three that I consider would be most applicable to your business are:9(4)(a) supply of goods to meet an emergency;
9(4)(b) supply of goods which, before the cancellation, had become incorporated in any land or thing……
9(4)(j) supply of services…..
Based on the trading situations you described to me, where any of the above specified contracts may occur, you are still obliged to comply with the Regulations by issuing the notice of right to cancel together with the cancellation notice. However, where any of these three specified contracts occur and the consumer wants the work to be carried out before seven days have elapsed, then the consumer must request that in writing. You are then obliged to incorporate a phrase into your contract informing the consumer that they may be required to pay for goods and services supplied, if performance of the contract has begun, with his written agreement, before the end of the cancellation period.In relation to the wording of the customer request to commence work prior to the end of the cooling-off period I would suggest that you incorporate something along the following lines :
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I have received my Notice of Right to Cancel and a Cancellation Notice from (your name) and I wish for the performance of the contract to commence as soon as possible. I understand that I may be required to pay for goods and services supplied before the end of the cancellation period even if I opt to cancel the contract within 7 days.Signature……………………………………. Date ………………………”
Disclaimer – Trade advice
nb In offering this advice North Somerset Council Trading Standards Service wishes to make it clear that it is the best available based on evidence to hand on the above date and is subject to further revision or amendment in the light of further evidence. Only the courts can interpret statutory legislation with any authority. This advice does not infer compliance with any legislation enforced by other sections or directorates of this Council.
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Will be interesting to see how another council’s Trading standards office interprets it and the advice they give.
Re: Cancellation of Contracts Made in a Consumer’s Home
There is an option for the customer to give you written instructions that they are waiving their rights to the cooling off period but it is advised that you as the company do not have one pre printed ect as this may be deemed to be unfair.
So the customer will have to write something out themselves to exonirate themselves from the 7 day cooling off period, can you imagine how this is going to be recieved by the customer just so we can proceed with repairing their machine there and then, they are gonna think we are having a laugh. Course same will apply to plumbers,gas engineers, the list is massive, another well thought out piece of legislation, obvious solution was to not make the threshold to be 35 quid but something more realisitic to allow the service industry to work as the customer expects it to and for businesses to be able to as well.
How are the likes of hotpoint etc gonna manage when they take their fee up front over the phone i wonder?Thanks for digging up more info on this though, hoepfullly they will come up with something to point us in the right and properly workable direction.
Re: electrolux tds wont work
first check in your c:windowssystem32 folder to see if the ocx is there, if it is then in a command prompt window type.. regsvr32 c:windowssystem32 dbgrid32.ocx.
if the file isnt there then you do a google for a download of it, copy it to c:windowssystem32 then run the regsvr32 command as above.
you will need administrator rights to do the above.
That should fix the error.
Re: Qualtex on line ordering?
im still using spareslink to look up the parts then putting them into the website. Any price differences i call up sittingbourne or my rep which tbh is wasting my time as the prices should be no different. I have found that where i could send an email using spares link and get a speedy reply i have now given up on using this system on the website as it takes days to get a response.
The fact there is not a order history rather just a number to quote now is a backwards step. The fact you cant paste a part number gathered from a cd etc is really annoying and easily remedied.
I spoke to one of the call centre ladies in sittingbourne on thursday (she will be nameless) who asked me how i was getting on with the site, my reply, ‘dont ask’ her reply, ‘yeah i know’.
Spareslink was a good system ok things move on and change but there is no excuse for going backwards, if it aint broke dont fix it.
On another note . my backorder list has never been so big as it is atm, stuff that is normally stock items arent available and havent been for weeks.
Hopefully they will listen to us and make some changes, but why on earth didnt they just mimick what spareslink did/does is strange as it works(d) !
Re: Qualtex on line ordering?
eastlmark the instructions on the website for downloading the login app are misleading, click on the link as you would any other link then choose save.
Re: Qualtex on line ordering?
if you login with the wrong credentials it will take you to the homepage by default.
username: your account number
password: the one you told your rep when he called you to ask for it ??Re: Qualtex on line ordering?
it works to a point but as i have just found out it doesnt give alternative parts on an element i want but spareslinks does and the pricing between the two is about 13 quid, also it seems to want adding extra quanties to what im requesting once its goes in the basket as well .My rep is looking into it. Double check with spareslink !
Re: You must be CORGI registered to work on gas!!!
ccn1 covers all the aspects of ventialtion , gas safety, testing, identifying problems and being able to deal with them, its the basic requirement you then add the various elements to that eg cookers/gasfires/water heaters.
ccn1 only really allows you to run some pipework doesnt allow for much more so most will have that element added.bottom line is we arent the police for corgi but we are instrusted with having to make sure a persons gas applainces and installtion is safe, persoanlly i dont see the issue with that. ive had occasions like im sure many others have been to fix a cooker and found their gas fire to be ID, it may be annoying as it slows ya up but then thats built into the charging to the customer and i havent met one yet who hasnt been gratefull for the fact i may have saved them serious health issues. i dont see the big deal if you want to deal with gas then you have to expect to do what the hse instructs, if not then ya dont get involved with gas work.
