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Re: The Old Twat!
Just a quickie, some of the general members will not know the content of the ” informal training session ” Maybe if you told them the content we might get more attending?
John
Re: UKW CHARTER (amendments)
I said at first that we should give 12 months across the board as I do now, then Ken pointed out that a lot of firms dont give this sort of guarantee so that is why I am running the poll to try and get a happy medium.
I also never took into account the problems you guys have with the Hotpoint stats, Servis modules etc and understand that will need to be taken in account.
I suppose a level that everyone could cope with is a 3 month parts and labour guarantee minimum across the board ( If anyone wants to give more thats up to them) with a provision for an opt out on certain dodgy parts as long as the customer was informed before job was completed and the omission of guarantee was noted on the invoice.
I was also surprised to see that 70{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of answers to poll give 12 months guarantee because on reflection the only people I thought that would give that sort of warranty are manufacturer service agents and DASA members?
JohnRe: UKW CHARTER (amendments)
Penguin45 wrote:No-one has touched on 5.1 – 12 mth g/t on all spares – I don’t guarantee Hotpoint group t/d stat kits under any circumstances, especially as the safety stat is designed to fail. I had some idiot students last year who got through 5 sets through incompetence.Chris.
Look up a couple of posts
JohnRe: Site progress – the real story!
Some interesting info there but what is this all about,
Speed: Very Slow (99{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of sites are faster), Avg Load Time: 10.8 Seconds (what’s this?)
How do they get to an average load time of 10.8 secs???
JohnRe: UKW CHARTER (amendments)
johnmac11 wrote:5. After repairs the appliance is checked for function (specification test) and that it is in a safe condition for the customer to use
Should this not say “After repairs the engineer should carry out safety and function checks on all appliances”
same thing really
Kwatt wrote:By changing it to that you then ensure that all the engineers will meter and megger the appliance, which they won’t regardless of what we say so you put them in a position where they will not comply on more occasions than they will, a la DASA. The wording there was very deliberate and open ended for a reason.
I dont think it is the same Sean, By saying that the appliance is left in a safe condition could imply that it is screwed back into the housing correctly and that is what some engineers will think.
Ken, I dont see the problem in us insisting that safety testing is done on all appliances, we know it wont always be done but I think it needs to be there regardless. All we need is some idiot to leave an appliance live and say that tere was no requirement for him to do a safety test.
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All spares will be guaranteed for 12 months from date of purchasejohnmac11 wrote:Should say “all parts and labour”
Kwatt wrote:No as many repairers have no call to, nor want to, offer a 12 month labour warranty. Different from us doing contract work and again a failing in DASA’s charter which cost members as there is no legislation which states that a 12 month warranty has to be offered on the labour content.
Point taken Ken, getting carried away with the fact that I have to give 12 months guarantee with all my repairs. But surely we have to give some kind of reasurance to the public that our members will give a minimum guarantee like for instance 3 months labour and 12 months parts.
John
Re: UKW CHARTER (amendments)
Hi Guys,
Bored this morning so I thought I would have a look at 4 and 5. Some of the points highlighted in blue below are from a previous edit that I think Sean did. If we can get a consensus on sections 4 and 5 I will type up a final draft for all to see so we can get this in the bag.
John
Part 4
Service calls
1. An appliance must be reasonably accessible to the engineer for repair, if it is not and there is any danger to the homeowner or the homeowner’s property the customer is to be advised and a mutual decision taken on how to proceed2. All Members should adhere to current Health & Safety requirements as stipulated in law.
3. A best attempt is made to rectify the customer’s appliance should be made on the first visit negating the need for a further service call (in conjunction with 4.)
What does in conjunction with 4 relate to?
4. Always leave the customer’s appliance is a safe condition with no danger to the customer. If this requires the disconnection of the appliance then the engineer undertakes that responsibility of disconnection and documents this clearly as well as appraising the customer
Even under stricter corgi regulations no engineer has the automatic right to disconnect an appliance even if it is found to be I.D. ( Immediately dangerous) the course of action is to inform the responsible person and get permission to disconnect the appliance. If this is not forth coming you are then required to inform Transco/H.S.E. immediately. Therefore we should follow a similar course of action
5. After repairs the appliance is checked for function (specification test) and that it is in a safe condition for the customer to use
Should this not say “After repairs the engineer should carry out safety and function checks on all appliances”
6. The appliance will be replaced back into situ as was or the customer fully appraised of the reason/s that this is not possible
7. Any refuse tidied up for disposal in accordance with legislation
This line may give customers the wrong impression that it is the service engineers duty to dispose of what may be classed as being hazardous waste and that we have a legal duty to do so
Should say “Any used parts and packaging will be left for inspection and disposal by the customer”
Part 5
Spare parts
1. All spares will be guaranteed for 12 months from date of purchase
Should say “all parts and labour”2. Spares will be ordered as soon as possible after a service visit, normally within 48 hours is acceptable
Should say “If spares need to be ordered etc”
3. Any information of delays with a spares order notified to the repairer will be relayed to the customer
Should say “Any information of delays with a spares order notified to the repairer will be relayed to the customer as soon as possible”
4. Customers will not be charged for spares that they did not identify and specifically request.
I think that the word ‘identify’ should be replaced with the word ‘authorise’ as most customers could not be expected to identify any spare
5. Customers will not be charged for missing or damaged spares
does this line need to be included?
6. Customer’s may be charged a handling charge of no more than 40{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of total for cancelled orders or returned goods (unused) and in a saleable condition where the supplier/manufacturer will accept returns
Re: Nonsense
Looks like they are back in force, deleted 12 last night and another 16 appeared in this mornings posts.
John
Re: Where are we going?
kwatt wrote:
I can understand that you may struggle with the P&G tie-up and that’s fine, all will become clear over the next few weeks
Pesonally I don’t see any problem with the P&G sponsorship. UKW Ltd have a sponsor that is related to the trade and has no adverse history with any of our members that I know of. If the sponsor turned out to be D&G, CDSL, GBDAR or god forbid Whirlpool then it might be a different matter but they could be sponsored by the taliban and it would be bugger all to do with us.
Martin wrote:
Now I for one would love to meet with all interested parties perhaps on Sept 23rd and talk about this in more detail rather than someone trying to sell me a brand of soap powder. As soap powder will always be in demand long after we all have gone out of business
Correct me if I am wrong here, if the full P&G sponsorship deal is announced at Sibson it will not be for the UKW members to debate whether it will go ahead or not. This deal is between UKW Ltd and P&G. The members get the free training etc. and if someone is not happy with what is on offer then tough, It is free after all.
What we need to realise in here is that UKW Ltd, need funds to function. How they get the funds is quite frankly none of our business. If this deal was a tie up between DASA and P&G I could see the point in having a serious debate as DASA is owned by the members.What we have to do here is understand the difference between UKW Ltd and the UKW website. UKW ltd and how it operates should not be up for debate and I am surprised at the laid back response from the directors so far, I think Dave was being polite when he said
Dave_Conway wrote:
I must admit i was a little angry at the time over it and decided to sleep on it
John
Re: another joke.
Many people are at a loss for a response when someone says, “You don’t know Jack Schitt.” Now you can intellectually handle the situation.
Jack is the only son of Awe Schitt and O. Schitt.
Awe Schitt, the fertilizer magnate, married O. Schitt, a partner of Kneedeep &. Schitt Inc.
In turn, Jack Schitt married Noe Schitt, and the deeply religious couple produced 6 children: Holie Schitt, Fulla Schitt, Giva Schitt, Bull Schitt, and the twins: Deep Schitt and Dip Schitt.
Against her parents’ objections, Deep Schitt married Dumb Schitt, a high school drop out. After being married 15 years, Jack and Noe Schitt divorced.
Noe Schitt later married Mr. Sherlock, and because her kids were living
With them she wanted to keep her previous name. She was known as Noe Schitt-Sherlock.Dip Schitt married Loda Schitt and they produced a nervous son, Chicken Schitt.
Fulla Schitt and Giva Schitt were inseparable throughout childhood and subsequently married the Happens brothers in a dual ceremony. The wedding announcement in the newspaper announced the Schitt-Happens wedding.
The Schitt-Happens children were Dawg, Byrd, and Hoarse. Bull Schitt, the prodigal son, left home to tour the world. He recently returned from Italy with his new bride, Piza Schitt.
So now if someone says, “You don’t know Jack Schitt”, you can correct them. Not only do you know Jack, you know his whole family! :rotl:
John
Re: vat
You have your figures wrong Martin, Total payable to VAT man is £3.84 because everyone down the line till the retailer claims their own vat back.
JohnRe: UKW CHARTER (amendments)
All the above in part 1+2 looks fine to me so if there is no objection from anyone can we assume that it will be eventually be published as above?
Now on part 3
When dealing with calls the member should adhere to the following points:
1. Contact the customer at the earliest time when call passed by fax/email, generally within 1 working day is acceptable.
how about changing this to make it simpler to “When calls are passed to the member via fax or email the customer should be contacted to confirm call within one working day”
2. If an answering service is available for the customer leave a message advising of your call.
I have found in the past that when you do this it is guaranteed that when you go to the customer’s house there is no one home. What I do when I get an answering machine is to leave a message asking the customer to call me to confirm the date of the call
3 ,4 and 5 No problems in my view with any of these
Your comments please gents?
Can we have a show of hands on sections one and two being accepted?
If sections 1 and 2 are acceptable to all we need to get on and get 3,4 and 5 ratified soon, its not long till Sibson!!John
Re: Nonsense
On a lighter note,
A group of headhunters in Africa sets up a small stand near a well-traveled road. The bill of fare is as follows:
Sautéed Tourist £10
Braised Reporter £12
Fried Diplomat £15
Barbecued Spammer £110
A customer, noticing the great price differential, asked why spammers cost so much.
The headhunter replied, “if you had ever tried to clean one of those little bastards, you would understand.” :rotl:
John
Re: Nonsense
Penguin45 wrote: only reason we’re staying on top of this is because of the scrolling XML, otherwise the lower down, unused posts would be filling up with this crap and we’d never know.
I just go into forums, look at posts since last visit and look for the stupid email addresses as usernames
always get the buggers
John
Re: Another Intergrated D/W problem
If the start light is flashing on any of the Dolphin range and after being reset it continues to flash there are a couple of checks you should make before even considering a new pcb.
Check if there is water in the base, if there is a float switch this will cause this problem. Check the NTC resistance readings this will also cause you fault. Also check the operation of the water indicator switch in the sump, if jammed on will cause same problem.
John
