Forum Replies Created
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Re: Whirlpool ADG937/1S dishwasher drain hose retainers.
Bryan wrote:Don`t worry Simon , we`ve all been there.
You spot on there Byan, we have all done it at one time or another. Made me think about the ADG957 dishwasher I went to and fitted a new wash pump (have probably fitted about 300 or 400 of these over the past 7 years) Anyway got a call from the customer next day about a screaming noise and burning smell. Sent out one of my guys and got the mick taken out of me for not removing the plastic packing cover on the motor 😳
As I said it is in the sig below
John
Re: Nonsense
Nope, been checking all night and never saw any. Only 2 this morning and have been getting about 6 each morning since last weekend. They must be pissed off, famous last words.
John
Re: Whirlpool ADG937/1S dishwasher drain hose retainers.
Simon,
Clive is right in what he says above, the clip fits between the pump and the plastic elbow.
Where the drain hose meets the elbow it looks as if there should be another clip but there isnt one fitted, the hose is just pushed in there and tha plastic bracket at the back of the machine holds it in place.
JohnRe: Spammers
NAH, me and p45 are having a competition to see who shoots the most down. First one to get to 100 gets an ace printed on the side of his vehicle and the UKW administration will buy him free drink at the UKW 5 😆 ( so P45 told me)
On the serious side, is this spam appearing on the site through some kind of automatic spam sending software? if not this guy never goes to bed.
John
Re: Spammers
Surely you could leave the posts open for public viewing but if they want to contribute then they would need to register?
John
Re: Spammers
I shot one this morning so hopefully they are getting tired, or maybe they have just gone to bed. 👿
I will keep an eye on the buggers today.
JohnRe: Ariston fan element
Just to make it more confusing my prices are £4.10 for the genuine element and £4.50 FOR THE PATTERN ONE
John
Re: Whirlpool US Style Wash M/c 3RLSQ800 Fuse
Hi Laurence,
Whirlpool no longer supply these fuses but any 6.3a 20mm slow blow fuse will do.
I seem to get a lot of these in nursing homes and fault is usualy down to them selecting a small wash load and then cramming the machine to the top with washing. Nursing home owners want to save cash on the water bill.
JohnRe: Sanctions
The way I see it is if a member is censured or suspended we document what the offences are and then we can, in an open trade forum present the facts with names deleted. If Mr Engineer looks on the forums and finds the whole story documented with names etc. he will probably never use the site again. I also think that censure or suspension will rarely be used as it is in the members interest to sort the problem as soon as possible.
Penguin45 wrote:I have some reservations with the Expulsion bit – a case going to court will take time to be dealt with and we could be seen to be pre-judging the issue by booting someone out. Chris.
What I said was ” if a criminal conviction” was brought against a member. We still have to work on the assumption of innocent till proven guilty. If we ever were to remove somone from repairs@ before a case was heard we could have some serious problems i.e. we might even be called as witnesses for the prosecution.
John
Re: Sanctions
Sanctions
As far as I can see the different levels of sanctions we have are censure, suspension or expulsion. The problem being what level do we go to for each case?
If a member is found to be culpable but not criminally liable in a case then the first two sanctions should apply. If they have committed a criminal offence and it comes to the attention of the police, HSE or Trading Standards then in most cases expulsion must applyCensure Would censure be used at all?
It would be used for any offence that has been brought to our attention that we deem has seriously affected their relationship with a customer i.e. shoddy workmanship, abusive attitude, not turning up when expected, not advising of spares delays and blatant overcharging etc. I assume in most cases these would be rectified by the offending member at the earliest opportunity. After all who would risk being suspended or losing their place in repairs@ for a minor problem?
Suspension What would an offending member be suspended for?
Persistent offences of the same nature that seriously affect customer care and relations that are not going to be subject to criminal investigation i.e. all of the above and any more that we can think of. Should we also suspend members that fail to comply with the member’s charter ?
Expulsion The final sanction.
We need to be very sure of ourselves before using this one and I assume it would need to be a unanimous vote before we go ahead with an expulsion. If there is a criminal conviction brought against a member for defrauding a customer is this automatic expulsion? If there is a HSE or trading standards case do we take each case individually?
We also have to consider the implications of publishing our results. In the case of expulsion I take it we always publish but as far as censure and suspension go I think we shouldn’t. We have got to think of the embarrassment factor here and if we do publish details of these cases it would probably drive the member away from the site. Maybe we could publish these with no names mentioned?
Your thoughts please?
JohnRe: Advisory Council defining it’s roll and members
Del wrote:where an adjudication will be arrived at and published on the site
It all looks fine to me but I am not sure about the above. I am trying to think of a circumstance where we might not want to publish our findings, can’t think of one off hand but I am sure there will come a time when it will not be prudent to publish. The above sentence commits us to publish every time.Does this make sense??
John
