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Re: Indesit WI121 Stuck Dial/Not Heating
Perhaps he should try sticking his hand up the air duct as well just to check!!!!!
Re: Hotpoint, arrrgggghhhh!! What are my options??
More good news for you independants Indesit are introducing fixed pricing on all Indesit branded machines in a couple of weeks time so the customer will not be in for any suprises, they are also introducing prepay so we get the money up front then turn up to do the repair….. 😉
This does indeed show the public what the independant sector think of Indesit company but i would like to redress the balance by pointing out to them that Indesit/Hotpoint will spend as much time as is needed on the customers machine and will fit only genuine parts to it and will honour the repair for 12 months all for the price of £89.98./£99.99
This is true of all employees of the company and its franchisee,s now hand on heart how many of the independant repairers will offer you the same package(oh and i do hear plenty of horror stories of my customers)
Maybe you could start a thread with this in mind you know name and shame repairers that offered less than adequate service. :rolls:Re: Dryer thermostat tripping – Hotpoint WD865
If the fan blade is slipping on the motor shaft,rough up the shaft with emery cloth and apply a little Loctite(other engineering adhesives available)to the shaft and to the fan collett threads.
You should be ok once this has been done.Re: Hotpoint, arrrgggghhhh!! What are my options??
You didnt read wot i wrote mate as an Indesit employed engineer we cannot write off D&G machines even though customers are told we can, it is not an option.
Frankly i dont believe that you are seeing that many Aqualtis machines i think i could count on one hand the number of these machines ive seen.
Anyway if you are a Comet engineer then what are you grumbling for as you pass all the drum work over to Indesit!
I was recently on a course with a guy who used to do training for Comet so i did get to know all the ins and outs of what Comet engineers have to contend with and i think you are on a hiding to nothing,no back up,no technical(not that we have either)must be a nightmare
Maybe thats why you come across so aggresive.Re: Hotpoint, arrrgggghhhh!! What are my options??
kwatt wrote:Hi kiddo,
I know that you will have a loyalty to Hotpoint and that’s fine, we are all entitled to our opinions and yours is just as valuable as anyone else’s.
I would point out however that ISE is small beer (very) in comparison to the people that pay your wages. It is built around a model of longevity (cheap spares, which Indesit don’t do) and a level customer service which virtually no large company can touch, including the Indesit Company. They just haven’t the flexibility to compete in the area.
Oh and all employees of ISE are in the UK and ISE generates commerce in the UK for UK businesses.
As for Moon and Aqualtis, yes, there are already some horror stories floating about, including entire inner tub/drum unit changes (as it’s all-in-one and cannot be disassembled AIUI) for coin damage and one for a bra wire stuck in it.
K.
So the horror stories are all connected to customer misuse then really,they shouldnt be putting coins in them they are not a money box.
Lets face it the reason the independant sector slag the Hotpoint brand is that the fix is often too much to justify getting an independant in so the repair stops in house,sound business i would have said.Re: Coin trapped in Hotpoint WF540
Just to put you right the plastic lifters come off on the welded tubs as well!!!!!
Re: creda model tcr2 fault
You will find that the drain into the pump chamber is blocked up with lint.
Have you been cleaning the condenser regularly??Re: Hotpoint, arrrgggghhhh!! What are my options??
Right as a Hotpoint engineer i think i had better put a few people right on a couple of points.
Domestic and General pay Indesit company upfront for any repairs that are to be carried out on products covered by their warranties(so why would they fork out for an independant)
We as engineers CAN NOT write off a machine for BER(unless the parts are obsolete) contrary to what the bulk of posters think we have to repair it.
I cannot see how you can slag off all Indesit machines Have you seen many of the Aqualtis/Moon range going wrong,any horror stories on them .
Slag my company off all you want but lets remember they do employ a lot of people in the UK albeit for the time being,how many british people are employed in the manufactur of the oft pluggedISE machine.Re: Ariston A1600WD belt fitting
you dont need to cut it just continue to turn drum and cable tie snaps
Re: Differences in quality
no misunderstanding mate just adig at your old boys club 😉 😉 😉 😉 😉 😉 😉 😉 😉
Re: Differences in quality
oooooohhh touchy all i said was buy one of your ise machines not one of the more common makes get a sense of humour
