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Re: Neff T4543N1/09
Control PCB around £240.00, right board around the same and left one around £150.00
Glass top £160.
Its expensive to get wrong.
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Re: Bosch Dishwasher SRS43C22GB/04
Impellor Jug or flow meter is at the base of the water inlet tank next to the two drain hoses which enter the tank and exit the tank.
BSH part no 607138
Re: A letigious Society ?
gandh1 wrote: just wondered legally where do they stand?
They can afford a top lawyer to tie up in court.
A lesson I learned a long time ago, I had a business that was an agency, we had several thousand of pounds worth of goods returned in January after the Xmas sales.
Customers going ape, had to replace etc etc.
We owed money that was held by us until problems sorted out.
After several more months of hassle we decided to end the contract, this we could do according to our contract and they had to repurchase the remaining stock at trade from us, this would wipe out the debt plus a bit extra.
No chance as soon as they received notice of this, they entered there local High Court, next we no we get the Sheriff into our shop to seize goods.
We explain the problems, show the contracts and the letters, Sheriff sided with us and held off possession, lucky for us as he could have closed the shop there and then and emptied us out of business, he allowed us to continue trading until we went to court.
So off to the high court in Manchester, our solicitor advises no problems, judge should have no issue etc etc, he couldn’t attend Manchester as its a 4 hrs drive, so he appoints a local law firm.
We arrive at court with an hour to spare to go over case with the appointed solicitor, only the solictor could not make it, so sent a trainee, who turned up 5 minutes after the case was called.
The big boys sent up a partner in one of the UK`s leading firms in Manchester, we get well and truly screwed, the judge pi888 at the late time, no solicitor and basically got his back up as we withheld funds.
So we end up having to pay the debt, the loss from Xmas plus another couple of grand for there legal team and stock.
Not a good day.
Even when you have a contract you get screwed, judges don’t view business as peoples lives, it is black and white and it matters which lodge there members of.
My experience is the big boys don’t give a dam about there clients or the people selling there products.
I hate it when only the bankers in the UK are rubbished, the whole of the country has an issue with power and money, the bankers aren’t alone.
Re: A letigious Society ?
squadman wrote:
You know Lee it may be a act of pure coincidence that is of course possibe but by accepting that the board may be the short circuit protection is an expensive way of accomplishing what is a simple task.
The manufacture wants to sell as many components as possible and I want to be the one replacing them, so I prefer that method.
How easy would it be to make sure all PCB components were protected by anti surge protection whereby the anti surge protection disconnected the mains where the incoming voltage was higher that the rated anti surge design.
Some country have surge protection fitted at the mains consumer units.
It will not protect all surges, such as lightening strikes.
Gone are the days when boards would be repaired, unless you use QER.
The module as a whole could be reused, cost dictate that you replace, which helps the planet.
If you see these on a schematic diagram of a Module it is protected by surges there used to protect the components, there called transient voltage suppression diodes and generally render the PCB useless until replaced.
Re: wasted callouts
I had one on Wednesday.
AM call booked, I get a phone call from office, client wants to no what time your arriving.
I`m 20 seconds away.
Only problem client left for work at 9am, I`m outside at 9.15am, client was on mobile so he could go to work and hope I would be willing to wait outside his home, as I have nothing to do and he has a shed load of work far more important than mine.
I rang him to inform him I`m outside his home and nobody is answering, he explained the above, to which he said I’ll be home in 5 minutes.
I pointed out that it had taken him at least 15 minutes to reach the point his is now from when he left home.
Therefore I explained I will be leaving his home in 5 minutes.
He got all girlie and stroppy.
I still left after 5 minutes. 😆
He now has to wait and has been instructed a recall will be £25.00 or we are not returning.
Harsh, yes but I find clients who are good to you are always good to you, therefore the ones that day who bothered to stay home and pay for my service had excellent service.
The ones who take the pi888 tend to not have the same ethic and I find my business is far better without them than with them.
Today I had a call from some guy, didn’t sound too clever, he asks do you sell spares, no I reply we don`t, we only supply and fit them.
But your web site states repairs and spares.
I say no it does not, he said again it does.
Too which I reply “If my site stated I sell spares, why did you ring and ask if we sell spares ?”
After a small silence I get, “well your site isn’t very clear”
Too which I reply “Which part of the sentence We supply a repair solution to both the domestic and commercial clients imply we Sell spares only to customers.
He hung up.
I`m just glad I never had to explain my repair rates, the concept of paying me for call to his home, spending time to diagnose and supplying my service would just have gone well over his head.
Makes you wounder how some manage to get out of bed.
Re: A letigious Society ?
squadman wrote:
We will have to wait and see what happens as bosch have stated their appliances meet the regs and if that is the case then how come the machine failed ?
Its possible the module is designed to self destruct, like a fuse or mains supressor does, in so protecting the appliance user.I’m not sure, but that may be the appliances fail safe, if the suppressor does not react, then the module is last resort.
I believe the main reason for the regs is to protect the user and property, protecting components could be secondary, in the case of Domestic Appliances.
The regs are expensive to buy, I`ve never read them, my role was to report faults back, others had the pleasure of dealing with clients.
So for a washing machine or Dishwasher with limited electronics I believe the rules are slightly different to say a server etc etc.
If the only component to fail was the module and the supplier has no record of a surge then your client will have to accept that there was a weakness on the board and the sudden switching on and off of the mains caused the board to fail.
Its possible that had the power not gone off and back on, the module may have failed next time the client switched on the appliance to use it.
Its probably just a case of unfortunate coincidence.
People seem to have forgotten items can break for no reason and nobody else is responsible.
Re: what to do ?
squadman wrote: What rubs me up the wrong way is that we are a centralised business in a highly populated area and have beeen supplying this manufacturers spare parts, consumables and servicing and repairing their products for years, we find that they have another company authorised by them to deal with their warranty repairs who it seems cannot even order spares from them !
A peculiar situtation indeed ! still thats their choice and for them to deal with. The information here is of use to all who retail any kind of product and serves to let us see the wood from the trees.
Have a nice day Guy’s 😀
What pi888 me off is the public and their view of life.
Its not just bankers who are idiots in business. 😡
If i hear another armchair expert I swear I`m sticking my megger on there balls.
The media does not help either and we seem to be producing a nation of sheep, actually sheep is wrong they have some ability to think.
Re: A letigious Society ?
I would suggest this case is about blame and looking good.
I have done Insurance inspections on power surges that resulted in the Micro, DVD, computer and TV needing replacing.
Every time it was the power company picking up the tab.
If the only evidence is a faulty module with everything else OK, the client will be responsible.
A faulty module on its own is no evidence of a surge, then again no other evidence also does not completely rule it out.
But if BSH protection devices which are covered as sufficient to all the relevant codes and regs but blown and damaged, then the power company has to investigate, but they can argue that the protection devices where faulty at the time.
Induction hobs are well protected with E codes, there protecting several hundred pounds worth, expensive to BSH if they arn`t protected.
Spikes occur often but usually not noticed in most cases
Re: bosch d w shv55m03gb 70
Looking at the PCB, if its the end opposite the display module, one cable goes to No2 on the Circulation pump and the other goes to the detergent pump, but before that it links to the Safety Pressure Switch.
If its the side with the module, one goes to the impellor jug, the other to the low salt sensor.
I`d check the circulation pump.
Re: A letigious Society ?
The fact an EU directive or standard exist may not mean its implemented by the manufacturers.
There only interested in the bare minimum standard to get the appliance approved.
The fact the module fails could be sufficent enough to cover any regs.
Do you think a company such as Beko who sell their modules for £15.00 will increase costs to prevent damage.
I spoke to a contact in Miele, even they are sourcing products in both China and Spain, four Engineers walked out of Miele a few weeks ago, even the top brands are squeezing costs.
There certainly not interested in protecting Mrs Smiths appliance from power surges, unless there legally bond and even then it will be just enough to cover there butts.
Re: Neff T4543N1/09
It should be there and check in case bits are missing, it helps the electronics recognise your pinkies.
Re: A letigious Society ?
BS EN 55014-1 covers Household appliances, it isn`t BS, but some modules will have the capability of protecting the appliance, householder, but will render the module useless after such power surges.
The standard does not mean a device must be reset without some component change.
Usually though the Interference Capacitor is sufficient, also in LG products you may have notice a ring with some copper around it in older appliances and in later ones there will be a plastic tube about an inch in length, similar to one found on computer mains leads, these protect the Electronics.
http://www.evs.ee/Checkout/tabid/36/scr … 09_en.aspx
http://www.ce-mark.net.cn/en/shownews.asp?ID=493
When I worked for BSH in Spain I was changing modules virtually on every call, some due to power surges and mostly due to cockroach infestation.
The surges happened mainly around Gibraltar area as they have some serious thunder storms, we never did them Free of Charge and it happened to laundry, dishwashers and hobs, BSH never got involved it was always the power company who paid as the surge protection was there responsibility and they accepted it.
EU rules seem to be different in Spain, we never had meggers, Earth loop testers etc and it was not a requirement to test, there call sheet info did not have any provision to record them even if you wanted to cover your back.
Working for BSH in the UK i never had a call to check an appliance for failed safety internally after a surge, had a few to replace components at the cost to the client who claimed it from the supplier.
Re: Neff T4543N1/09
Error E is Sensor button continuously actuated.
You need to ensure the glass is clean top and bottom and the sensor also.
Damp can also cause it, so ensure the foam seal around the outer rim of the glass is in place.
If nothing else all you can do is point the client to section 7.26 of there user manuel instructing them about E errors and walk away as there is not fault.
You didn`t design it and you didn`t buy it, so you`ll need to point out its something that cannot be fixed as its a design feature and crap.
You cannot fix something that can`t be fixed. 😉
