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Re: Espares
I’ve yet to have a call by an E Spare customer to fit a part they could not manage, so no different to the old days when the local appliance shop would sell the parts, there all gone now, so E Spares just filling in the gap.
As for the 2nd comment regarding the safety testing, well I hear as many peeps being killed by there appliances as I get referrals from E Spare customers.
Both insignificant.
Re: Domestic appliances – reliability and design
Dan76 wrote:
It’s fine if you are an engineer directly employed by the manufacturer because you get paid regardless of what you find but as a private engineer or contractor who only gets paid to repair broken machines it is difficult to charge for this when there is nothing wrong with the appliance, just they way it was designed.
Part of your remit is to test and instruct, if you find that the issue is with the user you should be charging the client for that service.
As for Chinese crap, its not the country that is at fault or in fact the brand, ultimately the fault lies with the consumer demanding/buying low cost products. :rolls:
By placing a few extras on the PCB, such as info telling the client its overloaded, chances are they wont pay the extra cost or even if they did there likely to ignore it and call you anyway, such as what happens every day when the code telling them to check the filter when it stops draining appears, I’ve lost count of the times I’ve had to unblock a filter for people who knew the book told them too. :rotfl:
Re: Where’s everybody gone?
I think the site reflects the attitude many have in our industry towards new appliances.
That being those who miss the good old days of reliability comparing anything new as being crap that constantly breaks, when in fact that is somewhat clouding.
The fact is, its the same old story as before, just different.
I remember my 1st day as an apprentice listening to my boss and the client moaning about how they don’t make things the same as they used to, and that was 20 yrs ago, I still hear the same moan today.
The site change is the same as a new Washing Machine, nothing really has changed, maybe presented differently, but it should not pose to much of an issue to a person used to thinking on there feet, but there are some who will walk through the door, see the new item and instantly become negative.
Not a good approach, if that ever happens to me, I’ll will hang up my tools and retire to a beach.
Never get used to anything, because everything changes.;)
Re: Beko wm5120s motor or mod?
It could be both it could be one, depends on which one tests faulty, if motor tacho has been tested properly and is ok, its the PCB, if not its the motor.
Beko advice to there agents is to change both,as there has been an issue with both causing loss of motor speed control, but there biased to you using parts whether you need them or not.
Its unlikely to be both, but you never no, everything on a W/M can become faulty, there is no such thing as a standard fault with a symptom, some confidence and knowledge is the key to a successful repair.
Re: Domestic appliances – reliability and design
The worse place to research this is with repairers, after all we tend only to visit faulty appliances, therefore kinda one sided.
How many appliances are there ?I’m guessing a few million in the UK alone.
So unless perfection suddenly becomes reality or God decides to manufacturer, although turn the planet into a product his reliability figures on the human race alone would get him fired and most definitely put his face on Watchdogs wall of shame, we are never going to get a perfect product free of faults and mistakes and why should it, I like having a job, helps me live a little better and allows my children to get educated, keeps them out of poverty and the rubbish dumps.
BSH once released figures that one D/W factory produced in 24 hours enough appliances to stretch 5 miles if placed side by side, and this was a normal rate of one of three factories which worked 365 days.
Most manufacturers are running a less than 3{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} failure rate, anything higher starts to make an issue with profits, after all if everything they make needed fixing, there accounts wouldn’t look so healthy.
Which is the place you need to research along with asking them what there failure rates are.
Mr Smith working independent around his home town doing a great local service probably see’s 0.00000000000002{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of what is sold. 😉
Re: JTM again!
Had to inspect a JTM contractor again today, now why is the D/W leaking after 2 hrs of work carried out to cure a No Heat fault code, could it be the cable ties desperately trying to keep the hoses attached to the replacement motor he fitted or could it be the hole he apparently spotted after the 2 hours of hard work that magically appeared at the time he worked and disappeared after the cable ties where replaced with hose clips.
The client was left with a D/W in a worse condition after he called than before and was faced with being told he would need to buy a replacement and the insurance would not cover the damage that was never there anyway.
What did Alan Sugar say last night, “I’ve never meet an Engineer that was any good at running a business”.
If a person cannot understand that a cable tie will not hold a rubber pipe onto a flat plastic tube under pressure, there hardly gonna be able to run a JTM agreement, and that fact is well known in JTM, 0800 etc etc.
Somethings cannot be taught.
Re: Thinking of moving to Spain ?
There are many Ex Service engineers working in Spain, my bet is Dubai, a far better prospect, as long as you can manage a working day in desert temps.
Spain at the moment is suffering badly, the Expats are returning to the UK, the retired are skint as is the tourist and the Nationals tend only to use Juan. 😆
I returned from a stint in Spain last week, lots of engineers advertising, not many busy.
I haven’t heard from Mark for a while now, so either his new guy is managing to fix what he can’t or he’s doin something else. 😆
Re: 0800 Repair
0800 Alan always pops up after I comment so here it goes, how are you Alan coping with UKW new layout. 😆
Re: Bosch do FREE callouts!
Some brands offer Homeserve Policies, around £110 for a repair and one yr cover instead of the call out and repair charge, offered when client asks for a call out.
Re: Beko CDA556FW (F/F)
All i can say is the appliances I see daily are broken. 😆
Having said that Beko fridges are become very well built and are selling well, beyond some of the more familiar names.
Re: Baumatic appliances
garn wrote:done Some Work On There Integrated dryers.
Basically there A White Night With A Baumatic appliances Badge On it Looked Up for parts for Them They come a At A Pritty Premium.The Alternative Parts Are Offered at A reduced rate And Its The Genuine White Night Part 😮 .
Garn
White Knight is a brand name, its made by Crosslee, they also badge for BSH appliance care, Hotpoint, Hoover etc etc etc.
Re: Baumatic appliances
No, my figure of the top 10 come from within the industry and released in a meet in December.
Selling and quality control is within the same remit, as you state very important, but I was replying to several comments about quality and how some voices are less qualified to comment.
Your last point, well I share the same opinion of Technicians as many within the industry, by which I mean the brands at management level, not independent repairers.
Baumatic factory failure rates are sub 2{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} on most of the range.
Many slag brands without being aware of the bigger picture.
Hoover and Baumatic have agreed for instance to swap appliances, some models of Hoover are now badged Baumatic and vice versa.
Many brands buy Haier and badge there own brand, many Hotpoint’s are Baumatic, I could go on.
Seems a familiar face from a certain company has joined Baumatic.
Re: Baumatic appliances
If there junk, why are most other brands the same machines as Baumatics :rolls:
They sell out of Harrods. 😉
There in the top 10 list of the UK most sold appliances.
Why do repairers moan about fixing appliances ?
In my experience those who moan about fixing appliances are peeps with very little experience of brands beyond the company they worked for before they got moved on, this generally happens because there not very bright, after all, appliances do the same functions, so should be fairly easily repaired.
I may be generalizing, but as an example I did a recall for Baumatic after several JTM and Repaircare contractors failed to fix a basic heater open circuit, found as the Error code states not heating and removal of appliance and continuity check of the heater. The so called repairers replaced a PCB twice and a stat, all accessible without removing the appliance, which is why they failed to repair as they obviously could not be bothered to remove a simple intergrated appliance.
A have around 15 recalls this week from JTM failed f888 ups, whilst the brands maybe crap in my experience its usually the moaners who cause many issues. 😆
