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Re: Trade Honesty
Alex wrote:
Lee 8. What are you on? You have polluted one thread where you were clearly out of your depth, and now you keep popping up in this one. I’m not one to keep having a go at someone, and have tried to avoid becoming personal, but you’re getting tiresome, and clearly this subject is out of your domain.
Alex
Wine mostly, sometimes a good Malt. 🙂
Re: Trade Honesty
Martin wrote:
And as for lee8…shut it!
OK. 😆
Actually I support Ben on this point, to an extent, but then again maybe we both have experience of Tom, Dick and Harry that some agents employ to cover the demand.
I’m not including Aide, he seems to be one that is responsible and I’m sure wants his business to progress and has found himself stuck in no mans land.
But there are many who don’t run their business as honest, in fact many have at least a Dick working for them.
If we reverting back to garage examples, there should be tighter controls on the ground, similar to dealerships, if you represent a brand, then that brand should have some control, regulation and a minimum working standard.
It should not be expected to be multi branded.
The client should expect the best service for their product, you should know the appliance your repairing without the aid of guess work from a technical dept that probably has very little technical knowledge of the brand.
Something is lacking in the appliance industry and its deeply flawed, at the moment Mrs Smith with the nice new appliance has no idea who the hell is going to call and chances are the tech has no idea of the appliance.
Scary when the busiest part of this site is the trade asking for help to solve problems, mainly due to the lack of back up from the brands, but also by the sheer number of appliances an agent is expected to know.
I believe it should be looked at and agents scrutinised, trained or have experience of the brands there expected to repair, the more specialised the more repairs passed.
Re: DSG/RepairCare Rate Cuts
washdoctor wrote:
Think you’re bang on the money there lee! That’s the best thing you’ve said in this entire thread!
Ade 🙂
If only I could share sources.
I’ve sent a PM to you.
Re: DSG/RepairCare Rate Cuts
kwatt wrote:
But what I don’t get in all this and, I really don’t get it, is why nobody from DSG has said anything as there are DSG people on this site and I can safely assume that they’ve read this thread.
.DSG view it as not there problem, there priority is safeguarding there business, not worrying about someone elses, although in this case Repaircare are learning a lesson.
Re: Repaircare Agents… Beware of ‘Compensation’ debits.
OK.
Wasn’t sure if there where any circumstances that may have caused Repaircare an issue as it seems there getting pi***y with you, you wouldn’t be the first LTD to change hands etc etc.
Re: Repaircare Agents… Beware of ‘Compensation’ debits.
It would drive me made too, the principle not the money, although £100 is significant, otherwise why would a company the size of Repaircare take it.
Could this be connected to your recent LTD status, name change or previous company situation.
I don’t know about Repaircare, but most WP or Manufacturers require a Sub to be registered LTD, makes it easy to monitor.
Re: Repaircare Agents… Beware of ‘Compensation’ debits.
Their are simply too many appliances and too few good engineers (ducks down, again) for a company to be successful repairing all makes.
By good engineers I mean people who have knowledge of the range out in the field that Repaircare bring in, add the time factor, demanding clients, lack of parts etc.
In my limited experience most engineers (employed) would prefer to and this career can allow it, finish all calls by 2pm without much use of their tools or brains.
The small one maybe 2 man outfits are very different, if they don’t complete they don’t eat, which is why I would never employee people or grow my business.
Repaircare, the concept is flawed, they want 1st class Service, but are unwilling to or more likely too restricted on costs, after all they are invoicing DSG for work, to pay 1st class costs.
Which is why DSG are watching Comet’s growth so closely and are asking the question, why are we paying Repaircare when Comet are not.
Re: Repaircare Agents… Beware of ‘Compensation’ debits.
Thanks Ken.
Did this all happen after you sent the new terms you mentioned or discussed the issues you have with them.
If so this could be the corporate way of doin business with peeps they want out, rather than simply ending the contract and both parties walking away, the bigger will oftern (In my Experience within them) flex muscle and teach a lesson, making the smaller one financially hurt or morally dented.
I witnessed one Director mocking Franchiseeee of theirs, they where faced with a business struggling after a bad few months of faulty products/repairs which were not that businesses fault, but left them unable to pay for the goods (sorry details too long s story) decided it wanted out of the contract which allowed the parent company one month notice and buy back stock at the price paid which would wipe out the debt owed.
The director laughed a lot, ordered the High court be used and instructed a partner in one of Londons top law firms onto the case, a Sheriff was sent into that business, it was closed down the day he entered and that business went to court over the contract, it lost and the debt had to be paid, along with cost’s of the law firm of both parties, which I was told was around £5,000 by the end.
I seen it many times, so no I’m not a great fan of large companies and their directors.
Honestly Aide, I no I get under peoples skins, yours as well, but please be careful who you name and shame.
Re: Indesit Franchise
You can usually spot a bad deal when they make you wear/drive silly looking vehicles, charge you for taking a p***, teaching you the company bible and still telling you its your business and your in total control. :rolls:
I judge them on this question.
If my diary of calls increase to a level that I have more non group calls I would expect you to accomadate any changes I need for that day.
If (most likely) they tell you not a chance, then your not a business your a cheap alternative to an employee and as such they have more rights over you than you have over them, so no Franchise is not a great option, unless of course you sell Franchises, there usually highly profitable, for the seller, obviously and no matter how many rumours there are, they’ll always been another mug willing to learn the hard way.
