Forum Replies Created
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Posts
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Re: Workloads
bobokines wrote:
I can’t believe how many tumble dryer repairs I am getting 😕
Bob
Yeah, we’re selling absolutely loads of tumble dryers these days, surely, people shouldn’t waste energy and put their clothes on the line??
Re: Customer Care
andy_art_trigg wrote:The public don’t want a better service. Anyone setting up a shed, but paying out much more in training, and better staff wages, so that they can give excellent advice and customer service is likely to just go bust. The public won’t pay for it in higher prices, at least not enough of them to support a shed. They’d just go there first, get the “free” advice, and then buy cheaper elsewhere. It makes me sad to say such things 🙁
This may sound stupid, but, actually, people do this, they come into Comet, get advice, then go and buy online, especially with TV’s at the moment…
Re: Customer Care
There are a few that’s different, honest! I like to think i’m one.
Anyway, before we were on below minimum wage, but commission made it up, it weren’t too bad, about £4 for every £1000 that you sold, 50p for a delivery, £1 for a 3yr guarantee and £5 for a 5yr guarantee.
Now, we get an extra 90p an hour, and ‘Performance Related Pay’, which consists of how much money you take, and how much you take in warranties and essentials, devided by the number of hours you do, it gives upto an extra fiver an hour.
It’s awful.
Re: THE THINGS CUSTOMERS SAY ?
keithwilliams wrote:get into the house and customer says …
“how long have you been fixing washers then?”
me ” thirteen years now”
her “the other guy in the paper says he’s got thirty years experience”.
me ” hey thats great; if you’ve got a thirty year old washer.”
You really can’t beat some of the things customers say, There’s some classics in here!(10,000th post in General Trade 😯 )
Re: Bosch Classixx 1400 Express Spin light error.
If it is faulty, Bosch do supply a two year guarantee.
Re: Ariston AIB16 with -con on display?
Does the display actually show anything other than ‘-c0n’?
If not, it may be worth checking the connections to the display?
Power off if you decide to look into it.
Re: Trade Members
would it be possible to have ‘Trade member’ under the usernames? this would eliminate this problem…
However, with it, could bring random PM’s to anyone showing online that’s in the trade!
Re: Length of manufacturer’s guarantees
LG, Samsung, Bosch, Siemens and Miele all carry a two year guarantee.
Re: National delivery
dpm,
I work for one of the big electrical chains, begins with a C, you know the one, we’ve got our own delivery platforms and warehouses, nothing is sub contracted, it’s all done in house. I assumed that most places were the same.
