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Re: AWCT12L orange fault code??
fitted new pcb on the 11th machine fine since can amica sugest some way of testing these pcbs as no obvious track or component failure on visual inspection i have enough trouble identifiying some of these micro components on the board let alone replacing them?????
Re: masterpart ebay shop
just type beko fan element on ebay and you will find it ive so far found over 20 parts being sold to cx cheaper than trade . the private sellers or the odd trader ive no objection too but masterpart i do the same as connect or any other trade only wholesaler cutting off our customers
Re: masterpart ebay shop
the reason i put this on was a cx come into one of my shops today to buy a beko fan element one of my staff served him and found we had both beko gen element 262900006 and patt element ele4700 we charge 12.99 for gen or 9.99 for patt one
his reply to my girl was your taking the p*** i can get it on the web for 4.79 including p?p looking through we found the item on ebay the shop site is spares4appliances.co.uk which when you look at it is masterpart now if you take off the vat and pp that takes the element down to £3.20 £1.10 less than i can buy if for !!!. on searching through a few other items just general washing machine and vac cleaner parts i found the same thing over and over again now i have no objections to wholesalers selling direct but its got to be at a sensable price after all wholesalers are there to supply the trade and without the trade they wont be around for longrant over
Re: masterpart ebay shop
my point is martin some wholsalers are supplying parts to customers cheaper than us
these are the same parts they are supplying to us
if its for cashflow reasons then fine but a customer will only buy an element once its not like ohh there cheap we will buy 3 !!! its destroying our trade?Re: AWCT12L orange fault code??
had the same fault on awct10L
all lights flashing after 10 mins on any wash. rinse and spin ok
tested motor /heater/ntc all ok no track or relay burn marks on pcb but have order new boardRe: Miele error codes – can you or can you not reset them?
sorry phil
my rant was at the comments by the miele engineersi get fed up with manufacturers engineers thinking they are a cut above the rest i doubt if all but a few would survive in my company we currently look after some 50,000 products through 120 manufacturers (without the support of some companys) if we get a problem we have to sort it not just pass the job to a senior engineer we have to fault find
and i will stick to what i said i will not supply any more miele machines they are over priced (not as good quality as they were) parts are just crazy and no support from the company
oh the joys of being the boss!!!!!!
Re: Miele error codes – can you or can you not reset them?
ih andy it was me that highlited the miele problem at the last meeting and yes i did email you back in nov
the miele washing machine i was adviseing about was a w5962 we supplied a cx in feb 2010 she tel us in april as it was showing fault check draining system i cleared a 50p from the sump hose and despite unpluging the error massage still showed up even though the machine worked correctly i telephoned the tec help desk and was advised by them it would need the software and a laptop to be reprogramed
with reguards to the he dosent know what hes doing comments
i will advise ive been in the trade 30 years
i employ 9 staff i have 2 shops
im hotpoint /hoover trained engineer
im a city and guilds electrician
im a nvq level 4 air con/fridge engineer
ive been on over 30 man training courses over the years
im an appointed agent for 6 manufactures
and im in crown court next week on behalf of hampshire trading standards as expert witnessplease dont tell me i dont know what im doing its insulting
and yes i wil be at coventry at the end of the month
Re: OFT Degs Review-WTA response
well done to all at wta for this report lets hope it does the job
but i for one wont hold my breath merloni obviously dont even know whats on partfider as they cant even get part nos correct let alone tech support and as for bsh even telling them i would close my £150,000 account with them responce ( its your choice ) i dont think it will shift thembut what the hell i love a good fight
see you all at coventry
Re: I should cocoa!
i have been following this thread for nearly a month now and can hand on heart confess to 1/ over charging a customer by £7.00 for a pump as he insisted that i changed it as it was faulty (nothing to do with the 2p coin i found in the sump hose) i did give him the 2 p back but he wouldnt have any of it.2/ doing a written quote for an insurance company for a replacment hob glass that had cracked over the phone without seeing it first and 3/ failed to do a patt test on 2 appliances after repair as both plugs were buried behind built in units if this makes me a cowboy then im sorry but im sure that most of my 50.000 customers are still fairly happy with my work. we are all on this site proud to be called appliance experts and i dont belive any one of us would rip off a customer dispite what is written on some off the blogs but i do think we should have a 20min session at the next meeting on testing my company always use seward patt testers but due to the cost have come down the scale to the quick plugin types now about £200 (as im feed up with my old insulation meter zapping me with 500 volts) perhaps martin could give us a quick overview on the basics of safty testing i know i could do with a refresher corse as ive had 2 cookers in the last month that trip a rccd but not a rcb
and pass a pat test and insulation test !!!!!!! but through all this blog im glad to say im a member and supporter of the wta and would like to thank all the guys and girls behind the sceens for their hard work in 2010 and lets hope 2011 will be a better year for all of usRe: How to get to the top.
oh shit
i bet they make tripple sure they take parts with them
wonder what their call out charge is!!!!
Re: gorenje suppliers
tel gorenje for supplier only to be told will have to use dad
looks like we might have to use amica instead shame as i like gorenje products just fed up with items customers want there always out of stock at dad
Re: Dixons (DSGi) Response to Technical Information request.
how unusal dsgi being as helpfull as possable
reading the responce from other groups they are looking promising lets now all get together and tell dsgi to get stuffed
no engineers= no repairs = very unhappy currys customers
they think they are above us independants its about time they learnt the hard wayRe: How would you deal with a customer like this??
advise cx to call hotpoint out??????
these sort of customers i dont need or go out to
they want something for nothing and are always a pain
had a customer this morning wanted me to go out today to replace her stat in her liebher fridge i advised her i was waiting for stat to arrive on fri from supplier as i was out of stock so i could call on monday her reply was im not waiteing 5 days for a repair to my fridge THATS A CRAP SERVICE YOU SUPPLY i advised her to go through yellow pages
2hrs later i noticed one of the girls had booked her in for next wed
Re: Best make of van for the job (all rounder)
ford transits every time
2.8 turbo deisel everything electronic air con / heated seats for the dog in winter defrosts ice off windows and mirrors in 2 mins 0-90 in 22 seconds top speed 110 mph even with 8000 parts on boarddown side only does 25mpg at 7ft 9in cant get into anywhere with height barriers and at just over 18ft long a sh** to park in town
but i would not have anything else !!!!
