[peterjay]

Re: Crazy Phone Calls

its not just on the phone!!!
called out this morning to a white knight drier had arranged with husband to call between 9-11 get to the door wife answers and told me sorry ive got to take kids to football you will have to make another appointment and next time canyou ring 10 mins before just to make sure im in. her face was a picture when I advised it was a warrenty call as her drier was ripping clothes and if she continues to use it she cannot claim for damage and by the way I will call next week at some point if shes not in it will be next month and no she wont get another engineer as I was just going to phone the manufacture and advise them that her kids football was more important than her drier being repair

[peterjay]

Re: NFF

hi ken
I think we could write a manual the size of war and peace on warranty calls both customer and engineers but the main crux of the problems are caused by service providers themselves .they all want 1st call fix but don’t give us the information to do this,(machine wont work )they also want 3 months warranty on the appliance (pump blocked last month now bearings gone). they send out second hand parts . they refuse payment on jobs because serial numbers don’t match there system. and the biggest problem is they pay peanuts. I never have put false info to any manufacture or agency that treats us with respect as its not the way we do things but service providers are are a different kettle of fish

[peterjay]

Re: NFF

your questions ken can be answered but in 3 ways
as a retailer we would always get cx to ring us 1st on any product we sold so we could either advise over the phone or make a call and let the engineer make the decision over charging if the cx had made the mistake we would get something off them to keep their trade but not a full charge as to upset them.
as a repairer working for a manufacturer we would always report if its a nff and pass all the information back to them and let them make a decision on charging.
now the big one as a engineer working for a service provider I will admit to finding faults even if its a customer error as most providers will not pay for cx not in or no faults found this is the way it has been forced upon us by the sp they under pay us ,charge back sometimes several months later , refuse credits on returns and basically screw us on every job they can so why expect any favours from us if they want honest reports from us then it has to work both ways but this we all know will never happen and any cx will sign as pump fitted to avoid a £50-60 charge

[peterjay]

Re: Football Season 2013/14

our pitch at fratton park is home to sea lions at the moment still flooded after last Tuesdays pantomime

[peterjay]

Re: De Dietrich induction cooktop

sorry for late reply just seen post
fo is showing abnormal temp on ntc poss cooling fan blocked or not running if fo showing on both elements poss pcb if only flashing on one change ntc

peter

[peterjay]

Re: De Dietrich – Controller dead

make sure timer is set to a time not to auto
if ok check thermal limiter on bottom oven ( might have tripped out ) failing that poss main board
peter

[peterjay]

Re: September 2013 Engineers meeting

thanks again martin
these telephone things are great nowadays remove the 44 but dont forget to add a 0 straight through to the hotel!!! just a shame ive been sitting on hold for over 25 mins will try again tomorrow

are you going up martin

[peterjay]

Re: September 2013 Engineers meeting

THANKS MARTIN

STILL NO JOY WONT EXCEPT GROUP CODE WEBSITE KEEPS CRASHING
WILL TRY AND GET PHONE NUMBER TO SPEAK TO THE HOTEL DIRECT

[peterjay]

Re: September 2013 Engineers meeting

anybody got tel number for hotel as numbers advertised are both dead and website wont allow wta booking code keeps asking for £112 per night

[peterjay]

Re: Next Up On TV

i must be doing something wrong all you lot going round the world all i get is 4 days in essex !!!!

[peterjay]

Re: returns

hi martin
yes we accepted the contract as it was supposed to be a straight in / out repair at ave £150.00 per call i completed 260 calls in may / june thinking all was going to be fine but now we are getting debit notes for all sorts of excuses nad parts not being credited as they dont match up with job numbers as usual total cock-up by bosch / repaircare wish i hadnt done it now but hey ho as they say

[peterjay]

Re: BEKO MANUSOFT WEBSITE

beko has changed passwords for everybody but forgot to advise anybody !!!!!!

[peterjay]

Re: new software for service/stock/data management

hi presser
we use basic samsung laptops and the new ipad 2.
laptops for when were in aeras with poor or no internet signal or the ipad for online searches mainly for part searching
1 manufacture found this week how relying on internet base systems can cause havoc when they lost there broadband for a few days proves again how having your own static system is the only way to go

[peterjay]

Re: Bosch Dishwasher Recall

fisrt news of this was friday when they sent me 8 jobs for module changes @ £35.00 per call all prebooked for thurs but 1/2 modules are out of stock !!!! yet another ploy to dump the crap on engineers. but have you noticed the increase in part prices !!! shame they couldnt pass on a small percentage of profit to us and make the labour rate a viable job

[peterjay]

Re: new software for service/stock/data management

WELCOME TO THE FOLD AZTEC / JACKAL
HOPEFULLY YOU BOTH ARE NOW SEEING WHAT IVE BEEN SAYING FOR THE LAST 3 YEARS AT THE WTA SHOWS AS IVE TRIED TO DEMONSTRATE THE SYSTEMS. ITS IMPOSSABLE TO SHOW JUST HOW POWERFULL AND VERSITALE IT IS IN JUST A FEW HOURS WHEN ITS TAKEN YEARS TO WRITE BUT NOW WITH MORE AND MORE COMPANYS COMING ON BOARD WE WILL BE ABLE TO GET SUPPLIERS AND MANUFACTURES TO SUPPORT US IN WHAT WE NEED IE INTERGRATION !! AT THE MOMENT IVE GOT 2 MANUFACTURES AND I KNOW PAUL HAS A SUPPLIER THAT ARE LOOKING TO HELP

P JAY

[Author]

Posts