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Re: ISE CD601W
Hi Ken,
Mm ! well thats more or less my pattern of thinking, I have spoken to this client as this appliance is being used in a commercial setting with more than one user, however, I have spoken to the main user and they describe this fault as occuring each time the dryer is used and by who ever is using it? I forgot to also mention that they say also that once this dryer fails to stop the drying cycle at three minutes, they say the dryer is then burning the clothes or load, although they have not had anything to show me in this respect.
The loads being used in this dryer are mainly towels as it is used at a Vets but other than being able to prove the fault over using this dryer at the workshop over time other than some kind of misuse or error on the clients part I am at a loss to explain it and I can hardly take up residence at their business waiting to see what may or may not happen,
ps: this is the same customer I sent you the pictures of regarding the ISE 10 Washer which had been overdosed with detergent some while back the base of the machine being white and the Module Carrier broken and the Power Module Blown !
Arrrggggh !
Re: Vax !
It started off so well for VAX back in the 80s, my wife was at one time a in store demonstrator for them, good company to work for at that time with product training, backup and a solid product, as time has progressed the brand has gone downhill and once it moved to china for its production technical, spares and support started to become serious issues, like many I have ordered spares for VAX and waiting three or four months is not uncommon, its now got to a stage where Customers bringing in VAX floorcare products unless the spares are available within days we do not even bother. The products are cheap plastic heavy landfill candidates and now the service has been taken all in house it sounds just the the same scenario we had with Goblin many years back in that having been Goblin and M/Richards Agents for 30 years which worked extremely well, they deemed all products to be returned to them or replaced, now they turn out cheap rubbish that basically is not viable to repair, its a numbers game with these companies.
Re: Multiple Agents Servicing and Selling Amica In Your Post
it’s more about who wants to sell and be promoted as a dealer and, very importantly, supports the brand.
Well we have been actively promoting and supporting the brand since we signed up so as far as thats concerned I have no concerns on that scale K,
For example, we (ISE) have dropped several dealers as they used the ISE listing on the website for sales and/or service to switch sell onto other brands. Customers aren’t completely stupid and often phone us to find out what the score is and why, as an example, they get Miele recommended over ISE. This obviously doesn’t go over well in ISE Towers and dealers that do this often find themselves ostracised tout suite.
Again we have actively promoted both ISE as well as Amica although ISE has been our main thrust, as we do not offer service or sales for Miele we have never upsold off of a ISE lead or enquiry quite the opposite in fact.
For why you’re not listed as a dealer on the Amica site, you’d have to talk to Amica about.Amica have signed up there choice of dealers and they know who they are, I can only imagine this is decided by the powers to be and certainly I will not being even asking such a question.
But the problem is that, like many things in this industry, that tends to get brought up in conversation and the more disreputable characters can often find themselves with more than just ISE as a problem. And, the same goes for many other brands.
You’d be amazed how word gets about when someone “steps out of line”.
It’s just human nature as nobody wants to be passing work to anyone that’s “dodgy” or that you can be fairly sure will dump you or on you at any given opportunity.
Well we certainly do not fall into any of the scenarios that you offer there ! far from it I would firmly say, of course unless anyone knows different ! based on what you say K it’s difficult to make much sense of the whys and wherefores of all of this, all I know is that having promoted the brand, attended to the few calls passed, co-operated with Call Centre Staff, and sold the brand whenever the opportunity presents itself it seems that by diluting the service between competing dealers on each others doorstep sooner or later its going to be come a issue and problem for those dealers and Amica maybe in the long run.
We have also never seen anyone from Amica, Never received any promotional materials, support works both ways does it not ?We will have to see how this pans out and I am only sorry I cannot get to the meeting as face to face contact is my choice, maybe there will be a lot more information passed out to service partners after this meeting who knows ? but it would be extremely interesting to see a nationwide chart of service partners who have been awarded Service Awards.
Re: Multiple Agents Servicing and Selling Amica In Your Post
Thanks for troubling to offer a response on this, although I know you have said Amica is not your forte its interesting to read the points that you put forward some of which are common sense others which are expected. I also hope that apart from maybe a official response any other dealers, service partners may want to offer their own comments on the original post.
Just to kill any conspiracy theories stone cold dead…
I also hasten to add that I was not ever suggesting that a conspiracy was taking place but asking a fair and honest question.
For instance when we were approached to work as Amica Service Partners all the postcodes to which we could offer service was a requirment from Amica and by having postcodes to set areas we were led to understand that for those areas then we would be first port of call, as we also sell Amica Appliances we fall into both camps of Service and Sales, in fact we have sold two Amica Appliances today, its also curious that doing a search on the Amica Website we are not listed as suppliers or service where another agent within a mile is.
I take onboard the idea regarding geographical fringes and of course I accept the view that where we are selling the appliances then we would of course want to pick up any work.
The problem comes in that where you have agents like us offering service and sales for what is a niche brand currently, the area becomes saturated with other agents it would just be like ISE having competing dealers, much like having two or three Ford Dealerships in close proximity which you never find for obvious reason. Unfortunately I am away on the date of this meeting as certainly I would have had a number of questions for those present but I think you have thrown enough light for me to get the gist. It is also interesting that in the case of one of the other dealers near us they do not promote Amica where we do, even listing it in our Yell Advertising.
The whole reason I posed this question was that it was assumed that Amica would have dedicated agents in each postcode blocked areas with the next Agent picking up onwards and covering any other postcode in the event of failure of the adjacent agent or skill issues as opposed to Agents being shoulder to shoulder as in our situation.
Re: Trade Is Dying (Again)
but i think the day will come when you dont need a washing machine any more as some one in a van:
No Matter if the above scenario arrives the clothing will still need to be washed and there will be a machine involved which will breakdown, at that point we would need to change our modus operandi to suit, or at least those in the business at that point would/
Re: connect: cost of parts to publc
iadom wrote:
squadman wrote:
This got me to thinking, why dont we pool our knowledge and start a definitive list of SuppliersNow who would like to start ?
What a good IDEA 😉 😀Started in 2005. 8)
OK Iadom I completely missed that, it was a good idea back then and a good idea now the purpose being the same to try and save where we can. Without the Trade buying from say CDSL that would make a severe dent in their business, they have everyone on a sliding scale and are willing to barter with pricing, its nothing more than a big market stall and if that stall starts to see a noticeable downturn in trade sales then action would follow.
Re: connect: cost of parts to publc
This got me to thinking, why dont we pool our knowledge and start a definitive list of Suppliers across the country as a there must be suppliers which some or all of have missed, we do not all have the time to be searching at a computer all day and this sort of list could cut a lot of donkey work out and help us all save money in these pressed times, the knock on effect could be that IF orders were to drop off from the major players they would have to smarten up their pricing to the trade and look after us instead of the public being able to buy directly at what some wholesalers deem to be trade !!
Now who would like to start ?
Re: Health & Safety at work eh, tell me about it…
The one advantage is that as Indies we always have the choice to walk away unlike being a Manufacturers Employee where the appliances are under Guarantee and have to be fixed !
I will not work it Sh** holes like this, have done it in the past but do not need to be doing now.
Re: When is a Guarantee not a Guarantee ?
Although we service a fair few Landlords as well a letting agents most of the problems come from the ones that have one or a few properties and have no real idea how to deal with Tenants and Tradespersons. It is normally the situation that all the while the rent is being paid on time everything is hunky dory, then a breakdown like a Appliance or Boiler, normally follows that the Tenant reports the issue and then for weeks on end is chasing the would be landlord to get something done ! By the time the Engineer gets there customer like the one on my story has been without a Machine for the best part of two weeks, God help you if you then have to advise them a part is required, Landlord then blasting your ear as to why his tenant has to wait like this !
No one likes turning trade away but every now and then you just know they are gonna be bother and try to make you pass through hoops to get your money
Re: When is a Guarantee not a Guarantee ?
Thanks K, I have drawn up a letter tailored as suggested and see what the next chapter might be, Thanks for your help I’ll let you know how this pans out. 🙂
Re: never been so quiet
Well we have slowed down this last few days work is patchy and the phone is slow. Suppose we are approaching the end of the month after christmas and people are waiting to get paid. Life goes on and people need clean clothing and people are not used to waiting for much these days, so upwards and onwards I might wash the van down a tidy the toolbox , mm !
