[Steven]

Re: White Westinghouse W/D

Cheers Andy

[Steven]

Re: Hpt WD420

Thanks for that info.

Steven

[Steven]

Re: There Go I For The Grace Of God

I am not agreeing with this statement I had taken from this plumbing magazine its just a coincidence I was reading this post at the same time coming across this article.

I know its temping to name and shame c/x who deliberatly get you to do jobs then refuse to pay, or cancel a cheque the minute you go out the door, its happened to us many times.

Generally through no fault on our behalf.
Its just the customer intention was not want to pay in the first place.

The hassell of chasing, threatning with debt collectors etc, c/x these days dont seem to bat an eyelid. So you just write it off and remember you dont go out to that c/x again.

[Steven]

Re: There Go I For The Grace Of God

Just found this in the Plumbing Heating And Air Movement News magazine

I hope i have copy typed it ok.

‘Website Highlights Rogue Customers’

A new website has been set up which aims to help tradespeople deal with difficult customers- those who deliberately try to avoid paying for work undertaken. The idea is to build up a data base covering those customers who always want to barter on price, are bad payers or who regularly look to cause disputes in order to seek compensation.
There is a great deal of legislative protection in place to shield consumers from rogue tradesman or shoddy workmanship but todate the small business has had very little protection from a growing band of rogue customers. says martyn Crute, who came up with the idea for the website.
Every business will know of customers who fall into this category. The list of atrocities is appalling-customers who cancel at the last minute and expect to pay nothing, customers who bounce cheques, customers who simply refuse to pay without good cause, customers who continuously are rude and unpleasant.
The website provides traders with an oportunity to post details about unreasonable customers. Other subscribers to the scheme can access information about customers who have made it very difficult for small tradesmen. Full access to the website is on subscription basis and currently costs £10 for 12 months memebership.
If we as business, treat our customers in the same thoughtless, rude way we would probably find our selves on some TV expose and deservedly so. says Dean, a plumber from lincoln.
This is not about being vindictive or getting revenge, its about a level playing field adds Martyn Crute.
This website is a place where all traderscan get there own back on rogue customers who make traders lives a living hell. For further information visit the web site http://www.roguecustomers.co.uk.

Steven

[Steven]

Re: Tricity Bendix SI530bu

sounds like the cut in stat, have you tested the stats?

[Steven]

Re: Tricity Bendix SI530bu

Product code found 948522013 00

If its been in for 10 years it may have the old value and needs to be upgraded.

Cooling fan cut out is 3115190021 cut in @46 deg
Change over stat 3115442000 cut out 110 deg

Cut out stat above grill cavity for grill cut out 3115190005

Main oven stat if getting too hot 506008303006

Does the cooling fan come in at all, they usually start straight up if you turn the grill on?

Steven

[Steven]

Re: Tricity Bendix SI530bu

Check product code as it is not showing TB SI530 against it a few digits short?.

If the appliance shuts down after an hour check the main thermal cut out should be rated 170 deg located at rear of oven cavity, you may find the one there is only around 150 if it has not been upgraded. Number for main cut off is 3115190047.

Hope this helps

Steven

[Steven]

Re: Servis UK (Antonio Merloni) Bust!?

I had notification from JTM not to do any more work for client 19 SUK unless they have authorised it.

Any parts for jobs that have been ordered do not go out and fit.

Steven

[Steven]

Re: TomTom warning

A bit naughty really on the part of tom tom as not every one has a computer to back up these cards.

Luckily i have and did do several backs up, as on one occasion was upgrading it and went completely blank, luckily had the back up and was able to reload.

Steven

[Steven]

Re: Tecnik Ceramic hob

Thanks for all your help, looks like I will have to visit

Steven

[Steven]

Re: Tecnik Ceramic hob

Hi Andy

Thanks for that info

Would you know if the switch part number is a ego style?

Steven

[Steven]

Re: Tecnik Ceramic hob

Either Front right plate or more than likely the regualtor 1-7?
Its a large ring and it does work but seems to take along time to heat up

Have not been out to it yet just thought i get some idea if parts are obtainable, if not then may just go and see if a universal alterantives would do.

Steven

[Steven]

Re: customers rights ??

We have had it many times Dave, c/x purchased parts fitted it, did not cure the fault then wanted a refund.

Then have a cheek to tell me they purchased a new appliance else where because it too old and they can buy a new one for £150.

But once parts have been fitted how can you resale this item as new or if you send back to supplier they charge 30{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} restocking or if a special 100{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} re stocking charge. Why should we loose out.

Before I sell an item I try and interogate first what the problems or symptoms are, try not to tell them exactly what it could be but inform them the part they require may not be the problem. If they would like us to call and check it, it may save them some money!!

Some c/x do want us to call and repair the appliance insist they know what is wrong, as it is the same problem as there friend had.
So want us to order the part first, with this I tell them if it is not the fault they could still end up paying for it their choice.

So now have this above the counter Parts Returns policy, not sure if its legal, but why should we loose out because the c/x wants to try and save money by fitting several parts themselves.

Mind you this is only a guide and is down to our discretion if we give refunds, i would say more ofton than not we give a refund to save any agravation, but just note if the c/x has done this before.

Parts returns policy

Please note the maximum time limit for returns : 30 Days

Wrongly supplied – The following information will be required

Full model, serial and production number that was supplied & part requested
If this information is not available, it may be assumed the item was wrongly ordered on your part and a restocking charge will be applied. 25-30{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d}

Wrongly ordered / No longer required

A minimum restocking charge at our discretion will be given for parts we hold in stock. 25-30{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d}
Parts ordered in from suppliers will depend on their restocking procedure.
No credit will be given for delivery costs.
Any special item purchases from suppliers may be subject to no returns policy.
We will not credit back items that have been fitted to appliances which has not cured the fault.

Damaged

We must be notified within 48 hours from time of delivery
No returns on lamps or other fragile items purchased over the counter.
Please check these items at time of purchase.

Faulty

Warranty is dependant on parts ordered and suppliers discretion
Faulty parts must be accompanied with a report from the customer/ engineer stating the nature of the fault
No credit will be given for delivery costs

Any failure to comply with the above will result in credit being refused.
A refund may be given in the form of a credit note.

[Steven]

Re: What do you wear for work ?

Used to wear navy polo shirts and navy basic trousers which looked ok.

Now have black short sleeved bar shirts with company logo printed in silver on breast and company name and domestic appliances on rear looks really good if i do say so my self, a lot of c/xs always comment how smart it looks all matching especially if 2 enginners are required for deliveries.

Dickies Trousers in black

For the colder season matching Black Regatta fleece with company logo embroidered front and back same as shirt. :tup:

Steven

[Steven]

check for moisture on dryer module , some times leak from condensor into tub. highly likely to be mod

[Author]

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