Forum Replies Created
-
Posts
-
E:07 means fault in the drying system. This model has the zeolith drying system so if the drying fan is ok I’m guessing the zeolith heater may have failed.
HT Maddocks state on their website they are a trade only supplier so I guess if they are selling on ebay and Amazon it must be through a subsidiary company.
I don’t have a problem with distributors selling direct to the public if it helped to keep their prices down for the trade, but particularly for small orders, that is not always the case, and you can often find a better price and terms from one of their ebay outlets. For that reason, it definitely pays to shop around.
Fantastic, thank you Murv. Who would have thought it, it needs a German owned distributor to bother to list and stock parts for an obscure British branded appliance!
I say before my time, but I distinctly remember my mum using one of these for a while in our bathroom, donated by a family friend:
https://www.youtube.com/watch?v=sSoCokINKVw
I particularly enjoyed feeding sheets through the mangle as a 6/7 year old – no ‘elf and safety then! The machine replaced a Hoover Keymatic which had cost an arm and a leg in call-outs from the local appliance repair shop. I don’t think we had the top loader long before my parents splashed out on an AEG automatic.
The British top loaders were before my time (at least since I started this trade). I only once remember receiving an enquiry. The American ones I only get an enquiry for a couple of times a year, and have always declined. I’ve been out to a few of the French ones, including one with the lid stuck in the tub – surprisingly straightforward to resolve after taking the side off the tub, I seem to remember.
cant see what they mean about energy as there is no heater
It’s just the sheer volume of water the American top-loaders use relative to a front loader – energy required to heat the water is pretty much the same whether heated inside or outside the machine.
On the original A-G energy rating scale, these machines tended to be rated G. When the revised A+++ to D scale came in nearly 10 years ago, machines with a rating worse than D were effectively banned from sale. I guess the reason the are still available from some outlets is that they are exploiting a loophole by marketing them for non-domestic use.
I think all American style top loaders were effectively banned from sale around 10 years ago due to EU ecodesign legislation – they are hugely energy hungry. They have fallen out of favour in the US for the same reason.
As far as I know Whirlpool (France?) still produce the euro style top loaders under Whirlpool and Hotpoint brands. These are of very compact, much narrower than a front loader, and come with retractable rollers for mobility. One of my customers bought one from Appliances Online a year or two back to replace an older one with failed bearings. But the drum door catch has no interlock. If there is space for a front loader, that would be a solution, or a big laminated warning sign advising any damage due to misuse must be paid for by the tenant!
I ordered a part through Qualtex’s LM Electrical ebay store on Friday evening, it was ready for despatch on Sunday and arrived this morning. So 5 stars all round for ebay feedback. This was on their free economy delivery service, which resulted in an £8 saving compared with orsering the same part on my Qualtex trade account.
As I’ve said before on this forum, the evidence is Qualtex prioritise their retail online sales outlets such as LM Electrical on ebay, which by all accounts is doing a roaring trade. LM Electrical feedback shows an 80{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} uplift in number of feedback ratings on ebay in the last 30 days compared with the average number per month over the last 12 months. Average rating for despatch time over the last 12 months remains 5.0 out of 5.0, so they are clearly working hard to maintain service quality on these platforms during an exceptionally busy period, I suspect at the expense of trade accounts.
Service went seriously downhill a few years ago when they reorganised their customer services. I’ve not had much luck resolving problems by phone or email. But 98{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of the time, with an online trade account, things go smoothly, although delivery times are unpredictable. Have you enquired about getting a trade account? I think annual spend of £1000 after discount is what they look for as a minimum. Oh, and no returns accepted unless faulty.
I bought the slightly smaller Tech LC version 6 years ago. I bought through these people who are UK distributors, but there are other stockists around:
https://www.tool-shop.co.uk/veto-pro-pac-techlc-tool-bag
The way it’s worn so far, I would expect it to last at least another 6. The only issue I’ve had is with the detachable shoulder strap which wore out after 18 months, but they sent me an improved one free of charge under the 5 year warranty.
SteveATY wrote:As I mentioned earlier in the thread, in my experience the problem is the wiring block into the interlock rather than the interlock itself. This has been going on for many years. Whenever I see heat damaged door wiring I explain the situation to the customer and then change the terminal block for individual spade connectors along with a new interlock.
I agree entirely Steve. All the failures I have seen were due to bunt out connector blocks, with the lock itself still working fine. But of course I changed the lock as well as the connectors to avoid any risk.
The flimsy forked idc connectors these wiring connectors contain seem wholly unsuitable for the 8-10 amps they have to carry during the heating phase, particularly when they deteriorate due to vibration caused by unstable feet.
SteveATY wrote:I can honestly say that I’ve never had the same problem on a machine where I have carried out this modification.
A word of caution here. As long the wiring harness is not under strain and reliable crimps are used. I have seen one of these previously repaired (not by me) fail at the join between the wiring and the crimp connectors.
murv wrote:Asking a customer to check Factory/CC and serial number ranges would be way too complicated.
Agreed. I was suggesting that it shouldn’t be hard for Whirlpool to use their production records to compile a full list models potentially affected. The fact they keep adding to the list doesn’t inspire confidence in their quality management systems.
It can’t be that difficult to identify models or industrial codes and serial number ranges with a particular type of lock or electrical design. I wonder if instead they are selecting models on a purely statistical basis, based on number of fires/burnouts.
Surprise, surprise, Hotpoint have added another 21 models to the washing machine recall list:
