Forum Replies Created
-
Posts
-
Re: Whats the most annoying thing customers do?
A bit like when they say, “I’m sorry to have wasted your time”, when it turns out to be something trivial or user error. (I don’t mind, I still get my minimum call out charge.)
At least it’s better than those who agree to a repair estimate then when presented with the bill say grudgingly “Oh well, I suppose it’s cheaper than a new machine.”
Re: How many?
I don’t recall many customers overly concerned, but I always advise them not to pull the dishwasher out if they ask.
A quick Google search reveals that tar can start to melt at around 50 deg C. Since most dishwashers reach between 60 and 70 degrees in the final rinse, its no surprise the tar based backing will soften over time and stick to the plug.
We all know though that it’s a stupid place to install a plug, particularly for integrated appliances, as the plug (and for that matter taps and waste) should be located to allow easy access for safe isolation and maintenance.
Re: Hotpoint cream to make a come back
I suspect cream beige and brown are making their way back into kitchens. The latest Miele cooking appliances are being launched in Havana Brown. At least the plastics don’t go yellow with age like white ones do.
Re: Advice required
If you advised him against repair purely on the economics of the repair, but he asked you to go ahead and the repair has proved unsuccessful, then it would be reasonable for you to offer a refund of the amount paid, less your minimum call out fee.
On the other hand, if you advised him that the repair might not work or was unnecessary, and he insisted on going ahead regardless, then you are under no further obligation unless there is a problem with the quality of the parts or the work done. It may, however, be sensible to offer to go round and re-check your work, just in case you overlooked something earlier.
You are not obliged to offer a refund just because he has changed his mind.
Re: National Hoovering Of Service Work
I’ve received an email from what appears to be yet another of these job referral outfits, enrolling me to the service:
http://www.nationalhomeservice.co.uk
The website is owned by a company called Campaign Engine Ltd, incorporated in May 2013.
Interestingly they originally shared the same virtual address as DASA, 145-157 St John Street, London EC1V, but more recently moved to a different virtual address in Swindon.
Re: Bosch Dishwasher Recall
I’ve just come across information on Recall UK that suggests the Bosch dishwasher recall has been extended worldwide:
http://www.recalluk.com/news/bosch-dishwasher-recall-extended-worldwide.aspx
Re: Whats the most annoying thing customers do?
If you choose this profession, working in people’s homes, you have to realise that approaching 30{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of households have dogs, and in the vast majority of those households, much like kids, the dogs are an integral part of the family.
If you get the opportunity, it is well worth taking the time to greet the dogs, as the majority will lose interest after 30 seconds and pretty much leave you alone. In time, you will learn how to judge the character of the dog and respond appropriately. Any aggressive actions towards the dog are likely to be counterproductive.
A minority of dogs, particularly youngsters, will not leave you alone, jumping up, licking, or even “mouthing”. That is the time to ask the owner politely to shut them away. If you really don’t like dogs, make this request when you arrive.
On average I probably meet around 2 or 3 dogs a day, and in 8 years of doing this job I can only remember two homes where I was slightly nervous. In one there were a male and female Presa Canario – the male was shut in the garden and the female on heat very firmly instructed to stay in its bed two yards from me as I lay on the floor repairing an integrated Smeg washer/dryer. In the other a German Shephard and Rottweiler were in a large utility room behind a child stair gate as I worked on the dishwasher in the kitchen. These dogs were under firm instruction of the dog owners to stay put and I was advised that it would not be a good idea for me to greet them.
Re: National Appliance Care ?
20 to 30 leads a week @ £20+VAT each equates to around £30,000 annual commission paid to this outfit. I can’t see my accountant being content with this level of marketing spend!
Re: Exploding Samsung Washing Machine
I know it shouldn’t happen, but maybe not too bad compared to the equivalent Hotpoint or Hoover machine – 2 years of heavy commercial use on a $500 machine?
These establishments always say the only use them to wash towels. They won’t admit they use them to wash loads of mop heads, for example.
Re: Europarts Maddocks
Suppliers need to realise that sole traders’ purchasing patterns fluctuate hugely. Several weeks can pass surviving purely on van stock, with maybe only one or two low value orders needed. Another week may require 4 or 5 high value orders.
Smaller suppliers need to realise their limited range of stock lines places them at a disadvantage compared to the likes of Connect and Qualtex, so they need to attract orders with more competitive pricing and more flexible postage thresholds.
Any requirement to order regularly to maintain website access seems bizarre and must surely result in loss of market share if not eventual business failure in this day and age?
Re: Servicenet
Are you serious? It wouldn’t do your reputation in the local area any favours and would open you to claims of compensation for breach of contract. Best just to say no.
Re: Can U reduce height on LG
The top would also need to be sealed to prevent access without the use of tools otherwise it would breach electrical safety regulations.
Re: Bosch Dishwasher Recall
It is rather a big hole, certainly big enough for the full LCD display, but I guess flames rise!
Re: Bosch Dishwasher Recall
Martin, how can you be so sure? According to the article, Bosch advised the householder that the dishwasher was covered by the recall.
It could be an SGS43E machine, which is in scope of the recall (eg SGS43E02GB/45). As far as I can tell, the fascia design is identical to the one in the picture.
