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Re: Whats the most annoying thing customers do?
Anonymous text messages:
“The dishwasher’s gone wrong again. Can you come and have another look?”
After unsuccessfully trying to identifiy the number from recent visits and enquiries, then reply: “I don’t recognise your telephone number. Who are you?”.
“It’s Angela, you came out a month or two back to repair it.” Still don’t know who she is, better ring her. Flattering I suppose that they communicate as though we are best friends, but (mildly) frustrating, and happening more and more.
Re: Stoves Dishwasher – any good?
Both look distinctly Chinese on internet images. Usually recommend Zanussi or Bosch as reasonable price dishwashers or Beko if money is tight.
Re: Overuse of a Rangemaster cooker?
Under Sale of Goods Act, a customer only has a “reasonable time” to reject an article and claim a replacement or refund. “Reasonable time”, is generally considered to be 2 to 4 weeks. Beyond that, and up to six months, they can demand a free of charge repair, unless you can prove the fault was not inherent. After 6 months, as Martin says, the customer would have to prove the fault was inherent, but even then they could only claim the cost of repair, not a replacement.
Re: Anyone available in the Grove Park Area of SE London
Or perhaps they’re a little scared of Candy integrated dishwashers!? Seen quite a few variants, both Chinese and Italian, some with strange electrical faults.
Re: Connect Prices
Electrolux website lists at £515.72 + VAT (out of stock), so Connect not too far adrift.
Re: Whats the most annoying thing customers do?
Reminds me of a customer who had a slimline Smeg black dishwasher with leaking water softener o-rings. Spent nearly an hour in total as difficult to get back into his self-fitted kitchen with loose laminate flooring, overlapping furniture doors and no access to hoses at rear.
Charged him the £48 I’d quoted. “What, that’s a bit expensive for a couple of o-ring isn’t it?” Me: “It’s my labour you’re paying for man, not the parts!”. “Yeah, I suppose you do need to make money somehow if you’re working for yourself.”
Do some people think we’re helping them out as some sort of charity?
Re: LG WM14316FD s/n 503KWK500429
After all that, ordered in rear tub half (3045ER0030D) as inner bearing rusted in. New tub half has the bigger bearings. Spider (4434ER1008A) and drum seal (4036ER4001A) fitted. Over £300 repair cost, but drum hopefully last longer than first one.
Re: BSH trade eshop closing
Does the new portal allow ordering by part number? The consumer website now only allows search by E-Nr.
Is the BSH portal open to repairers or to finished goods retailers only? Who would I contact to set up an account?
Re: LG WM14316FD s/n 503KWK500429
Thanks Bazza, useful you can confirm BRG9111 will fit, as although out of stock, they do list genuine equivalents. After a bit of digging around the part numbers seem to be 4036ER2003A (seal), 4280FR4048B (bearing outer) 4280FR4048C (bearing inner). I’ll order the spider identified by Connect and hope it fits.
Re: Connect deliveries
Connect deliveries the best of all my suppliers. Arrive well packed, accurate, next day at 8:30 by Yodel agent, without fail.
Re: 0800 Repair
I’m with Ade on this issue. People do read at least some of the blurb on websites before deciding who to call. Misleading advertising is illegal and anti-competetive. The ASA and trading standards take a very dim view, particularly where the perpetrator is a large corporation.
Contrary to popular belief, people don’t just go for the cheapest option. Otherwise we’d all be driving around in Tata cars, do our weekly shop at LIDL, eat out at McDonalds, do our washing in a Bush washing machine and call out the local “free call out” engineer when it goes wrong. No, people are happy to pay more if they think they are buying quality and service.
I know DASA have tried to influence 0800’s advertising, but I don’t think 0800 have made any changes, so it seems they don’t have much clout. I understand O800 are purely associate DASA members through JTM as a work provider. ASA on the other hand has the power to make a ruling and force an advertiser to change.
Re: 0800 Repair
The Advertising Standards Authority (ASA) may provide the best port of call if you feel 0800 Repair’s website is misleading:
http://www.asa.org.uk/Complaints/How-to-complain.aspx
I believe ASA recently extended their remit to cover all forms of electronic advertising, and it looks easy enough to log a complaint on their website.
Re: BSH trade eshop closing
Bosch having been giving me 20{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} discount as standard for some time now when ordering by phone, though they always charge postage on top.
